BigPond® Broadband - Naked Cable

This is a BigPond® Broadband service that uses Cable to connect your home to the internet.

Service not available to all areas, homes or customers. The type of service offered may need further qualification checks to determine what’s available at your location.

Telstra Air® – Included for customers with an eligible service type and Telstra Wi-Fi Modem. For details, visit telstra.com/air

Broadband speeds vary due to a number of factors, including:

• Type of technology available at your address
• Any Speed Boost you may have purchased
• Network capacity
• Set up at your home (such as location of your modem and how the internet is used in your home)
• Whether your device is connected by Wi-Fi rather than Ethernet cable
• If you have a Telstra Air® member visiting your homespot while you are using your broadband service

If you exceed your monthly data allowance, your broadband speed will slow to 256Kbps until the next billing cycle.

Refer to the Plan Cost table.

• Paperless bills and electronic payments – Free
• Paper bills – $2.20/mth
• Payments made in person or by mail – Extra $1.00
• Set up Email Bill at telstra.com/emailbill
  

Some exemptions may apply. For details, visit bill payments page. To set up Direct Debit or for details on other bill payment options, visit bill payments page.

In addition to the monthly charge, you may pay the following connection and installation charges:

Speed Boost is only available for Cable customers.

Telstra Wi-Fi Modems professionally installed or purchased directly from us are configured to work only with a Telstra broadband service.

A Hardware Repayment Option allows you to get new hardware and make monthly interest free payments. If you cancel your plan or your Hardware Repayment Option early, you'll need to pay any remaining hardware payments.

If your BigPond plan is cancelled before your minimum term has ended, you’ll need to pay us an Early Termination Charge (ETC). The ETC decreases by equal instalments each month you stay on the plan. 

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

You may change your plan once every billing cycle at no charge and without having to restart your minimum plan term.

This plan is a special invitation only plan and if you change to another plan, you won’t be able to change back to this plan.

Your 24 month contract could overlap with the rollout of the nbn network. Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Early Termination Charge (ETC) will be charged in these circumstances.

Register and login to My Account at telstra.com/myaccount or get the Telstra 24x7® App on iPhone and Android.

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period. If you receive an Order Estimate, your charges will be broken down for you, and it will provide you with your ongoing monthly charges after your first bill.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only – the full legal terms for this plan are available at telstra.com/customer-terms