BINGE

1. Using a web browser, go to the Telstra Offers Hub 
2. Sign in using your Telstra ID
   • Need a new Telstra ID
3. Once you’ve signed in, you’ll be in the ‘My Offers’ page
4. Select the BINGE offer
   • Please note: the offer only appears if you have an eligible service on your account
5. Select Redeem
6. You’ll be prompted to enter a One Time PIN before you can proceed (this verification code will be sent to the Telstra Account Holder)
7. You’ll be directed to BINGE to create an account, select a subscription plan (Standard or Premium) and complete the sign up process
8. Because you have chosen to sign up to BINGE via your Telstra ID, the payment method defaults to Telstra Billing (ie. the subscription amount is automatically added to your Telstra bill for payment)
   •  If you would like to select another payment method continue through the sign up process select ‘credit card’ when confirming the payment method.
9. Review and Accept BINGE’s terms and conditions and you’re ready to start streaming

1. Login to the My Telstra with your Telstra ID
         o    Forgotten your Telstra ID
2. Navigate to the Services tab and select your eligible service
3. Click on the Extras tab
4. Scroll down to the Entertainment section 
5. Click on the BINGE tile
6. Select the relevant offer and redeem it on your eligible service.  
7. You’ll be prompted to enter a One Time Pin before you can proceed (this verification code will be sent to the Telstra Account Holder)
8. You’ll be directed to the BINGE website to create an account with BINGE, select a subscription plan (Standard or Premium) and complete the sign-up process)
9. Because you have chosen to sign up to BINGE via the My Telstra app, the payment method defaults to Telstra Billing (ie. the subscription amount is automatically added to your Telstra bill for payment)
   
   • If you would like to select another payment method continue through the sign up process and select ‘credit card’ when confirming the payment method.
10. Review and accept BINGE’s terms and conditions and you’re ready to start streaming.

If you are eligible for a BINGE offer, you could see the offer presented to you on your Telstra TV.

To redeem your eligible offer, you will be prompted to scan the QR code shown on the Offer screen with your mobile device (or follow the link provided in the instructions) to visit the My Offers portal.

Follow the 'How to sign up via Web' instructions above to redeem your eligible offer.

Once you have redeemed the offer via web, sign in to the BINGE app on your Telstra TV with your BINGE account details to start streaming. Data charges apply.

Your BINGE subscription is month to month. If you cancel your subscription, you can continue to enjoy BINGE until the end of your current billing month. If you cancel BINGE from your Telstra Billing, you may not be able to select this billing payment method again if you reactivate your subscription.

Cancelling my BINGE subscription via web browser or BINGE App

1. Sign into BINGE via a web browser or you BINGE App and select your Profile.
2. Open menu and select My Account
3. Select Cancel Subscription in the Subscription & Billing section
4. Click I Agree
5. Fill out a short survey to let BINGE know why you’re leaving
6. Confirm cancellation
7. A cancellation notification will be sent by BINGE to the e-mail address linked to your BINGE account

When you cancel your BINGE subscription, you’ll still have access until the end of your current billing month. Customers with any additional months of an offer that cancel before the end of the offer period, will forfeit any unused months of their offer.

Cancelling your Telstra billing via Web and My Telstra

To stop your BINGE subscription from appearing on your Telstra bill,  you can follow the steps below. You can do these steps even if you have forgotten your BINGE account log-in details.
If you cancel BINGE from your Telstra Billing, you may not be able to select this billing payment method again if you reactivate your subscription.

Please note that cancelling this way only cancels your billing payment method via your Telstra bill, it does not cancel your subscription to BINGE at the same time.

Once you have cancelled your payment method with Telstra, you will be contacted by BINGE to update your payment method in order to continue your subscription. If you choose not to do this, your subscription will be cancelled, and you will lose access to BINGE.

1. If you are using the web, go to the Telstra My Offers page. If you are using My Telstra, you can start at the next step.
2. Sign into My Telstra using your Telstra ID.
   • Forgot your Telstra ID details?
3. Once you’ve signed in, you’ll be in the My Offers section of My Telstra
4. Select Manage on your BINGE offer
5. Select Cancel
6.  Confirm cancellation
   
   • Note: that by clicking Cancel, Telstra will no longer bill you for BINGE as you have removed Telstra as you preferred method of payment for this subscription. This change will be reflected on your Telstra bill. Alternatively, you can change your payment method to credit card. 

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