Telstra Smart Modem 3. All Wi-Fi is not the same.

When you’re choosing an nbn plan, the modem matters. Here’s why Telstra Smart Modem 3 delivers a better home Wi-Fi experience.

  • Speed

    Enjoy faster Wi-Fi speeds, on more devices with the latest Wi-fi 6 technology. The Wi-Fi speeds of our Smart Modem 3 are on average 60% faster than those of our previous modem.

    Comparison testing performed November 2021.

  • Strength

    The Smart Modem 3 is our most powerful modem yet. Its next-generation tech gives you a stronger Wi-Fi signal in more corners of the home.

  • Smart

    The Smart Modem 3 has a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network in minutes.

    4G coverage required. 4G speeds capped at 25/5Mbps. Actual speeds may be lower.

  • Support

    Our modem’s SmartFix feature can automatically detect and resolve internet connection issues remotely, without you having to do a thing.

  • Sustainability

    The Smart Modem 3 is more eco-friendly.  It’s made with more than 80% recycled plastics and its packaging is 100% recyclable.

  • Security

    The Wi-Fi 6 technology in our Smart Modem 3 delivers major security enhancements to help keep your information secure online. Automatic software updates also help to ensure security protocols are kept up-to-date. 

1. Check your address

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149
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Great!

You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Premises technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Building technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum nbn speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Node technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum nbn speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Curb technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum nbn speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fixed Wireless technology. Please call us on 1800 993 728 to find out more and connect.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 993 728

Great! You can get connected via Cable now

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See cable plans

Great! You can get connected via ADSL now

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See ADSL plans

Great!

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 008 994

Great!

You can connect to 5G Wireless Internet.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See 5g plan
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.
Your address

For satellite options, please contact the nbn.
Browse our mobile broadband plans
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The address you entered

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2. Choose your Upfront Internet plan

If you leave within 24 months, return your modem or pay a $200 non return fee. For new home phone numbers and new Telstra customers only. See what add-ons are coming soon to Upfront plans.

These plans don’t include paper bills, require you to use direct debit payments, are not available with a professional install and are not suitable for Priority Assist customers. If you need any of those things, check out our other internet plans. 

 

  • Check address

    Telstra Upfront Internet Plan Basic , NBN™ 25 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    25Mbps typical download speeds 7pm-11pm

    $80 per month , month-to-month

    Good for browsing, social media, emails and SD video streaming.

    Better for multiple users, HD video streaming and video calling.

    Plan speeds

    Check your address to find out what plans are available to you.
    Check your address
    Typical evening speed 7pm-11pm:
    • 25 Mbps
      Download
    • 4 Mbps
      Upload
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Critical Information Summary
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    See Cable plans
    See ADSL plans
    Call 1800 008 994
    Not available at your address
    Switch to the nbn

  • Check address

    $20 off for 6 months, Telstra Upfront Internet Plan Essential , NBN™ 50 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    50Mbps typical download speeds 7pm-11pm

    $75/mth for 6 months , month-to-month , Then $95 per month

    Better for multiple users, HD video streaming and video calling.

    Better for multiple users, HD video streaming and video calling.

    Plan speeds

    Check your address to find out what plans are available to you.
    Check your address
    Typical evening speed 7pm-11pm:
    • 50 Mbps
      Download
    • 17 Mbps
      Upload
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    See Cable plans
    See ADSL plans
    Call 1800 008 994
    Not available at your address
    Switch to the nbn

  • Check address
    Find out why
    Find out why
    Find out why

    Get $20 off for 6 months, Telstra Upfront Internet Plan Premium , NBN™ 100 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    100Mbps typical download speeds 7pm-11pm

    $90/mth for 6 months , month-to-month , Then $110 per month

    $1 for first month month-to-month Then $110 per month

    $31 for first month month-to-month Then $140/mth.

    $71 for first month month-to-month Then $180/mth.

    Best for multiple users, Ultra HD video streaming and serious gaming.
    Best for multiple users, Ultra HD video streaming and serious video gaming.
    Amazing access for larger households with lots of high demand connected devices.
    Fastest connection for larger households with multiple high-demand devices.

    Plan speeds

    Check your address to find out what plans are available to you.
    Check your address
    Typical evening speed 7pm-11pm:
    • 100 Mbps
      Download
    • 17 Mbps
      Upload
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    As your connection type is FTTB, Premium speed isn't available at your address.
    As your connection type is FTTN, Premium speed isn't available at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    See Cable plans
    See ADSL plans
    Call 1800 008 994
    Not available at your address
    Switch to the nbn

  • Check address
    Find out why
    Find out why
    Find out why

    Get $30 off for 6 months, Telstra Upfront Internet Plan Ultimate , NBN™ 250 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    250Mbps typical download speeds 7pm-11pm

    $110/mth for 6 months , month-to-month , Then $140 per month

    $110/mth for 6 months , month-to-month , Then $140 per month

    Amazing access for larger households with lots of users on high demand connected devices.

    Plan speeds

    Check your address to find out if Superfast speed is available to you.
    Check your address
    Typical evening speed 7pm-11pm:
    Typical plan speeds 7pm-11pm:
    Typical plan speeds 7pm-11pm:
    • 250 Mbps
      Download
    • 22 Mbps
      Upload
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    As your nbn connection type is FTTB, Superfast speed isn’t available at your address.
    As your nbn connection type is FTTN, Superfast speed isn’t available at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Superfast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Superfast speed is not available.
    As your connection type is Fixed Wireless, unfortunately Superfast speed is not available.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    Critical Information Summary
    Check address
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Choose plan
    Call 1800 993 728
    See Cable plans
    See ADSL plans
    Call 1800 008 994
    Not available at your address
    Switch to the nbn

Presubmit Modal
SubInstall Modal Failure Modal

SMART MODEM GEN 3 REVIEW

Why the modem matters

Watch expert tech reviewer Elly Awesome put our new modem through its paces and see why it outperforms our major competitors' modems.

Compare our modem

Wi-Fi 6. It's the new black.

Wi-Fi 6 is the next big thing in Wi-Fi technology. It accommodates many more devices at greater speeds on a single Wi-Fi network. Smart Modem 3 is already Wi-Fi 6 certified, so you'll enjoy:

  • Up to 4 times more capacity
  • Up to 12 devices streaming at once
  • Up to 40% faster data rates
  • Longer battery life for your connected devices
Read Smart Modem 3 specifications

Why choose us for home internet?

No lock-in contracts

You can change your plan once a month. or cancel anytime. If you leave before 24 mths, return your modem or pay a $200 non-return fee.

No more bill shock

There are no unexpected charges or late fees with our Upfront plans. Just a single payment at the start of each month.

30-day nbn™ satisfaction guarantee

If you’re not happy, let us know within 30 days of connecting and you can leave with no obligations.

New Telstra nbn customers only

Get loyalty rewards

Join Telstra Plus to earn points for great rewards and must-have devices.

Already a Telstra customer?

You can check your current internet plan speed, manage add-ons and troubleshoot issues via My Telstra.

Switch to the nbn network

If you're an existing customer, you can switch to nbn and get the right plan in one move.

Switch to nbn now

Change your plan

If you have an existing internet plan with us, you can change to a different plan once a month. 

Change your plan

Move your internet for $0

Book an internet + home phone move online for $0. Standard moves only.

Additional charges may apply.

Start your move

Want internet at 5G speeds?

Ridiculously fast 5G Home Internet is here.

Experience home internet at the speed of 5G. Plus your first month on us. Then only $85 per month. 

Select areas and eligible customers only. Limited number of services available per post code.

Get 5G Home Internet

Frequently asked questions


Existing Telstra internet customers


Want to learn more about our fastest modem yet? Discover Telstra Smart Modem 3

Got connection issues? Get help to improve your Wi-Fi speed and range

Have more nbn or Upfront plans questions? Visit our nbn FAQs page

 

 

 

We’re Australia’s largest carbon neutral organisation

How we’re minimising our environmental impact

We’re reaching for our climate goals with Telstra being recognised as Australia’s largest certified carbon neutral organisation since July 2020 under the Climate Active scheme. We also have a growing ambition to reduce our environmental impact with:  

100% renewable energy generation

By 2025, we aim to enable 100% renewable energy generation equivalent to our consumption. We’ve invested in three solar and wind farms which will create enough energy to power 125,000 households.

  

50% reduction of emissions

By 2030, we aim to achieve a minimum 50% reduction of absolute emissions. We’ve also set a target to reduce emissions from our customers with more energy-efficient products such as modems.  

Recycling program

Our program recycles nearly 5,000 tonnes of e-waste per year. And we’re committed to all recycled material packaging by 2022.  

You can find more information on our climate and sustainability hub and in the 2021 sustainability report

Need help?

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Download My Telstra

Send us a message

We can help complete your order.
Message us

Talk to us

Want to talk to us about your internet options?
Call us between Mon - Fri 9am - 7pm AEST.
Call us on 1800 220 033

Find a store

Find your nearest Telstra Store or Wi-Fi hotspot.
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