$20 off for 6 months: For new customers only. Offer ends 30th June 2021.
$30 off for 6 months: For new and plan change customers. Offer ends 31st July 2021. You must have Premium Internet plan to be able take up the Superfast speed add on. Month-to-month plans: Your plan and add ons may change (including price and inclusions). Credits applied by the second bill. If you don’t like a change, you can change your plan or cancel your plan or add ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro rata refund for your plan charge for the remainder of your month. Service availability: nbn not available to all areas or premises. Speeds: Typical evening speed is a measure of network speed to customer premises; not a customer’s received in-home speed experience. Find out more about speeds on the nbn network with Telstra at telstra.com/nbnspeeds Superfast and Ultrafast are new nbn speed tiers. As a result, we do not have suf cient data yet to calculate the typical eveningspeed that these tiers will provide. Our typical busy period speeds are estimates only and will be updated as sufficient data becomes available.
Plan prices: Plan prices may change.
Important: An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar.
Find out more about speeds on the nbn network with Telstra at Telstra.com/nbn-speeds
Service Availability: Services not available to all areas or premises.
Installation: Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and nbn co equipment and for premises in new developments.
Important: An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
Maximum Off Peak Speeds: Speeds will vary due to a number of factors including customer hardware, equipment and software, server limitations, the use of Wi-Fi or ethernet, type of content being accessed and the number users online (including Telstra Air users).
nbn™ New Development Charge: In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Netflix ISP Speed Index: The Netflix ISP Speed Index measures prime time Netflix performance of particular ISPs, not other services or overall network performance.
Telstra Smart Modem™: Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 2Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Medical security alarms, lift phones and fire indicator panels: If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network
nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.
