Internet and Broadband Connections from Telstra

Fast, flexible internet options to keep you connected.

If you want a great deal on nbn™, ridiculously fast 5G Home Internet or mobile broadband, we've got a plan for you.

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What internet is right for you?

Every household is different. Compare your internet options to see which is right for you.

nbn internet

A fast, reliable connection that's suited for busy family homes and serious gamers.

Unlimited data plans
Select speeds to match home needs
Telstra Smart Modem
nbn install appointment may be required
Includes a home phone service

Discover nbn plans

5G Home internet

A lightning-fast 5G connection for your home, great for renters with easy install.

1TB data per month
5G-fast download speeds
Telstra 5G Home Modem
Easy set-up, plug in and you're online
Does not include home phone service

Discover 5G Home Internet plans

Mobile Broadband

A portable internet connection to use at home, on the bus, wherever there's Telstra mobile network coverage.

Up to 400GB data per month
No excess data charges
Portable Wi-Fi device
No installation, connects to devices
Does not include home phone service

Discover mobile broadband plans

Get more out of your home internet

Switch to Telstra

Change to the nbn provider more Australians choose

Find out why more than 3 million Australians choose Telstra for nbn. Try us for yourself with a 30-day nbn satisfaction guarantee.

Change to Telstra nbn Read our nbn guarantee

INTERNET EXTRAS

Give your home internet extra smarts

Personalise your plan with great value extras like smart wifi boosters, gaming add-ons and cyber threat protection.

Explore internet extras

Entertainment packages

Great games. Great nbn. Just pick your perfect package.

Add sports, movie and drama packs, gaming options and more to your plan and get your favourite entertainment all in one place.

See entertainment packages

Mobile broadband. For internet on the go.

Mobile broadband plans

Take your internet with you.

Enjoy the freedom of a connection that's powerful and portable. Connect multiple devices at home or stream on the go with Mobile Broadband.

See mobile broadband devices

Latest updates

Why choose us for home internet?

No lock-in contracts

You can change your plan once a month. or cancel anytime. If you leave before 24 mths, return your modem or pay a $200 non-return fee.

No more bill shock

There are no unexpected charges or late fees with our Upfront plans. Just a single payment at the start of each month.

30-day nbn™ satisfaction guarantee

If you’re not happy, let us know within 30 days of connecting and you can leave with no obligations.

Get loyalty rewards

Join Telstra Plus to earn points for great rewards and must-have devices.

Frequently asked questions

It's a simple process - just select the Telstra internet plan that's right for you and once you've taken up the plan, we’ll transfer your service across from your old provider.

You won't need to cancel with your old provider, but you should check in case there are any termination fees that will apply.

Your first step is to Browse our internet plans.
It depends on your location. To find out whether you can get nbn or another type of connection, check your address now.

If the nbn network is not available at your address yet, don't worry - you can choose an nbn-ready plan now and we’ll help you to switch to the nbn when the time comes.

All Telstra plans are nbn-ready.
Broadband is a high-speed internet connection. It has wide bandwidth, which means it can carry lots of data at the same time (measured in Mbps), though how much data depends on where you live and the technology used to connect you to the internet.

The National Broadband Network, or nbn, is a network that uses optical fibre plus coaxial cable, copper and other technologies to connect your home to fast, reliable internet. This includes broadband, as the name suggests.

So nbn is the infrastructure (the cables and other tech) that can give you a broadband connection to the internet.
Telstra consistently has some of the fastest internet speeds available. However the speeds you will typically get depend on where you live and whether you’re connecting to the nbn network, cable or ADSL.

Read about our typical speeds

Find out more about speeds on the nbn network with Telstra at telstra.com/nbn-speeds.

For important information on speeds see our nbn key facts sheet and Fixed Wireless key facts sheet.

Have more nbn or Upfront plans questions? Visit our nbn FAQs page

Important

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.

The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

Plan prices

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

Speed Add-ons

Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)

Service Availability

Services not available to all areas or premises.

Installation

Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.

nbn™ New Development Charge

In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

Telstra Smart Modem™

Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

Medical security alarms, lift phones and fire indicator panels

If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.

Google Nest

Voice-activated calling with Telstra requires a compatible smartphone and a Telstra Mobile service with credit, a powered Google Nest Mini connected to an active Wi-Fi network and activation through iOS/Android Google Home app. Data charges may apply. Call charges will be in accordance with your Telstra mobile plan. Liberate and Mobile Protect are incompatible. Excludes business customers. Music subscription may be required. Requires Netflix subscription. nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.

We’re Australia’s largest carbon neutral organisation

How we’re minimising our environmental impact

We’re reaching for our climate goals with Telstra being recognised as Australia’s largest certified carbon neutral organisation since July 2020 under the Climate Active scheme. We also have a growing ambition to reduce our environmental impact with:

100% renewable energy generation

By 2025, we aim to enable 100% renewable energy generation equivalent to our consumption. We’ve invested in three solar and wind farms which will create enough energy to power 125,000 households.

50% reduction of emissions

By 2030, we aim to achieve a minimum 50% reduction of absolute emissions. We’ve also set a target to reduce emissions from our customers with more energy-efficient products such as modems.

Recycling program

Our program recycles nearly 5,000 tonnes of e-waste per year. And we’re committed to all recycled material packaging by 2022.

You can find more information on our climate and sustainability hub and in the 2021 sustainability report

Speed

Enjoy faster speeds, on more devices with the latest Wi-fi 6 technology. The Wi-Fi speed of our Smart Modem 3 is on average 60% faster than our previous modem.

Strength

The Smart Modem 3 is our most powerful modem yet. It’s next-generation tech gives you a stronger Wi-Fi signal in more corners of the home.

Smart

The Smart Modem 3 has a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network in minutes.

Support

Our modem’s SmartFix feature can automatically detect and resolve internet connection issues remotely, without you having to do a thing.

Sustainability

The Smart Modem 3 is more eco-friendly. It’s made with more than 80% recycled plastics and its packaging is 100% recyclable.

Security

The Wi-Fi 6 technology in our Smart Modem 3 delivers major security enhancements to help keep your information secure online. Automatic software updates also help to ensure security protocols are kept up-to-date.

Product Specifications

Wi-Fi	802.11ax Dual Band Concurrent Wi-Fi 4x4 2.4ghz, 4x4 5ghz
LTE-Backup	Yes – Voice & Data
Voice	2x FXS ports
Capability	Bandsteering Automatic Channel Selection WPS Wi-Fi Dr enabled
Ports	1 x USB 2.0 1 x Gigabit WAN 4 x Gigabit LAN
Security	WPA3
Mesh	Compatible with Smart Wi-Fi Booster 3

Visit our Smart Modem 3 page

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Fast, flexible internet options to keep you connected.

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What internet is right for you?

nbn internet

5G Home internet

Mobile Broadband

Get more out of your home internet

Switch to Telstra

Change to the nbn provider more Australians choose

INTERNET EXTRAS

Give your home internet extra smarts

Entertainment packages

Great games. Great nbn. Just pick your perfect package.

Mobile broadband. For internet on the go.

Mobile broadband plans

Take your internet with you.

Latest updates

Switch Internet

Mobile broadband

Wi-Fi Setup

Why choose us for home internet?

No lock-in contracts

No more bill shock

30-day nbn™ satisfaction guarantee

Get loyalty rewards

Frequently asked questions

What if I'm switching from another internet provider to Telstra?

What type of internet is available at my address?

What's the difference between nbn and broadband?

What internet speeds will I get with Telstra?

Things you need to know