Change plan
Change your internet plan to suit your needs.
Change is good! With no lock in contracts, you can change your Telstra nbn plan or Opticomm plan up to once a month. It’s easy.
How to change your internet plan
-
Sign into My Telstra
Sign into the app with your Telstra ID then select the Services tab.
-
Select your current plan
Select your current internet service, then 'View or manage your plan'.
-
Choose a new Upfront plan
Choose from available plans and we'll make the change for you. Done! When will my change take effect?
Keep enjoying the features you love.
Cyber security that never sleeps
We block millions of malicious calls, emails and websites every single day, and monitor our network for suspicious activity 24/7 so you can rest easy.
Live it up on unlimited data & calls
All Telstra nbn plans have unlimited data, so you don't have to worry about running out. Plus, unlimited calls to standard Australian mobiles and landlines.
Phone line available with eligible plans only.
Big rewards for being with us. Telstra Plus.
Get discounted movie, sports and concert tickets plus other exclusive benefits. And you’ll earn points towards rewards every time you make an eligible payment. Join for free.
Moving house
Change your plan and your address in one move.
Moving is the perfect time to change your home internet plan! With Telstra you can move your internet to your new address and change to a new plan at the same time.
Additional charges may apply for non-standard moves.
Frequently asked questions
You can change plans within the same plan type once a month or cancel anytime. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
If you would like to move between an Internet Only nbn plan and an nbn plan with Telstra Smart Modem included for use, call 13 22 00.
Yes, your existing entertainment add-ons will stay on your account. You can add on other extras and subscription services when you change your internet plan - and remove them anytime.
Changing your Telstra nbn or Opticomm plan won’t affect your Foxtel service. Foxtel will still be available to you and will still appear on your account.
No, unfortunately we can’t carry any credit offers from one internet plan to another when you change home internet plans.
You can check your internet plan change order here.
You can change your home internet plan online in a matter of minutes.
If you’re upgrading, your plan change will happen straight away - but you will not pay the additional cost until your next monthly payment or bill issue date.
If you’re downgrading, your plan change will take effect on the day of your next monthly payment or bill issue date. If you’re changing to an eligible plan that includes the free FTTP tech upgrade, plan change times may be longer.
NOTE: for customers on our old post-paid monthly plans, your change will take effect immediately, whether it is up or down.
Yes, you can transfer your home internet service to your new address and change your Telstra nbn plan in the one move. You’ll be able to select another plan once you start your online move.
It depends on whether 5G home internet is available in your area – and if so, whether there is enough 5G bandwidth to support another service. To find out if you can get 5G Home Internet, check your address
Things you need to know
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Medical security alarms, lift phones and fire indicator panels
If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Promo codes
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
Telstra Plus
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Home Internet Bonus points
Bonus points will be applied to your account within 14 days. Not compatible with other offers.
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
Telstra Smart Modem 4
Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Mobile network backup with Telstra Smart Modem 4
Mobile backup is available to premises in mobile coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to our mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.
The mobile network backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges. Mobile coverage required. Only available with eligible plans.
Modem included for use with new nbn with voice services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. Backup available with eligible plans. Mobile coverage required.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Telstra Plus
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Home Internet Bonus points
Bonus points will be applied to your account within 14 days. Not compatible with other offers.
Questions about Telstra Home Internet?
My Telstra app
Manage your services, pay bills, move house, change plans or start a chat.
Get support
There are no dumb questions, just frequently asked ones! Find all the answers here.
Send us a message
Got a specific question or request? Message us and we’ll get back ASAP
Contact us
If you need to talk, we’re here. Get in touch and ask us anything at all.