Change plan

Change your internet plan to suit your needs.

Change is good! With no lock in contracts, you can change your Telstra nbn plan or Opticomm plan up to once a month. It’s easy.

How to change your internet plan

  1. Sign into My Telstra

  2. Select your current plan

  3. Choose a new Upfront plan

Ready? Change your internet plan now

Sign into My Telstra to change your plan in minutes.

Looking at 5G Home Internet?

Keep enjoying the features you love.

Cyber security that never sleeps

We block millions of malicious calls, emails and websites every single day, and monitor our network for suspicious activity 24/7 so you can rest easy. 

Live it up on unlimited data & calls

All Telstra nbn plans have unlimited data, so you don't have to worry about running out. Plus, unlimited calls to standard Australian mobiles and landlines.

Big rewards for being with us. Telstra Plus.

Get discounted movie, sports and concert tickets plus other exclusive benefits. And you’ll earn points towards rewards every time you make an eligible payment. Join for free. 

Moving house

Change your plan and your address in one move.

Moving is the perfect time to change nbn plans! With Telstra you can move your internet to your new address and change to a new plan at the same time.

Additional charges may apply for non-standard moves.

Frequently asked questions

You can change your Telstra nbn plan or Opticomm plan once per billing month.  

Yes, your existing entertainment add-ons will stay on your account. You can add on other extras and subscription services when you change your internet plan - and remove them anytime.  

Changing your Telstra nbn or Opticomm plan won’t affect your Foxtel service. Foxtel will still be available to you and will still appear on your account.

No, unfortunately we can’t carry any credit offers from one internet plan to another when you change home internet plans. 

You can check your internet plan change order here.

You can change your home internet plan online in a matter of minutes.  

If you’re upgrading, your plan change will happen straight away - but you will not pay the additional cost until your next monthly payment or bill issue date.

If you’re downgrading, your plan change will take effect on the day of your next monthly payment or bill issue date.

NOTE: for customers on our old plans (post-paid monthly), your change will take effect immediately, whether it is up or down.

Yes, you can transfer your home internet service to your new address and change your Telstra nbn plan in the one move. You’ll be able to select another plan once you start your online move.

It depends on whether 5G home internet is available in your area – and if so, whether there is enough 5G bandwidth to support another service. To find out if you can get 5G Home Internet, check your address

Information about your service 


An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan. 

The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

Plan prices

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

Speed Add-ons

Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)

Service Availability

Services not available to all areas or premises.

nbn™ New Development Charge

In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

Telstra Smart Modem™

Mobile backup is available to premises in 4G coverage areas. Check coverage at Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

Medical security alarms, lift phones and fire indicator panels

If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.

Questions about internet plans?

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More information about internet plans can be found in our Support section.

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Questions about internet plans? Get in touch and we’ll help you as soon as we can.

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