5G Home Internet

Telstra Home Internet can provide an average 378Mbps evening download speed  (typical speed range 50Mbps to 600Mbps), and 46 Mbps average upload speed (range 10Mbps to 90Mbps).

Average and typical speeds are into-the-home speeds measured at the modem. Speeds over Wi-Fi may be slower. Read more about 5G Home Internet speeds

You can connect any Wi-Fi capable devices in your home to the 5G Home Modem, from PCs to laptops to set top boxes to smart appliances.

You can also connect up to 4 devices via ethernet using the 4 ports on the 5G Home Modem. 

Currently the 5G modem is not compatible with the Telstra Smart Wi-Fi Booster.

Absolutely! You can enjoy streaming of apps like Netflix, Stan and Foxtel on Telstra 5G Home Internet, in many cases with fast downloads. Note that our 5G Home Internet plan features 1TB data allowance per month.

5G Home Internet will also work for the casual gamers – but if you’re a serious gamer in search of single digit latency, then this probably isn’t the plan for you.

Set up is super easy. The advanced 5G Home Modem connects wirelessly to the Telstra 5G mobile network so there are no cables or extra hardware. Just plug it in where you get the strongest 5G signal in your home – as close to a window as possible. A strong signal is indicated by the green light on your modem. The 5G Home modem will then connect with your devices wirelessly. 

Follow the simple steps in our 5G modem quick start guide.

If you’re still having trouble visit 5G home support.

No, your 5G Home Modem is locked to your home’s location, which means you can only use the 5G internet service while it is at that address. Learn more about the Telstra 5G Home Modem

Yes. 5G Home Internet uses the same technology as the 5G mobile network and has been extensively tested to ensure it meets independent health authority requirements.

Read more about 5G safety

Find out more about 5G

Telstra 5G Home Internet is only available to eligible customers in select areas. Your address may not have 5G Home Internet coverage. 

We are expanding our 5G Home Internet footprint all the time, so please keep checking back on this page to see if your address has become eligible. Check your address

No, the 5G Home Internet plan does not support a landline or fixed phone line service currently.  

All our nbn plans include a landline at no extra cost.  See nbn plans

Dropouts may occur if the modem is placed in a location where the 5G signal is weak. Instructions on good locations to place your 5G Home Modem are included in the set-up guide. If you experience multiple dropouts please contact us and we will assist you.

We don’t recommend running both the 5G Home Internet and your existing home internet service at the same time, as the two Wi-Fi networks can interfere with each other and cause device connection issues. We recommend you unplug your old modem completely while you set up your new 5G Home Modem.  

Once you are happy with your 5G Home Internet then we recommend you cancel your old internet service to avoid paying for two service at the same time. We are giving your first month at no charge so you can decide whether 5G Home Internet is right for you.

Once you’ve confirmed you’re happy with your 5G Home Internet service, you will need to get in touch with us to cancel your existing internet service.

We recommend doing this within the first month so you aren’t charged for two services after your first month on us ends.

Yes. We recommend not cancelling your existing internet service while you try 5G Home Internet to make sure it’s right for you.

If you haven’t cancelled your existing internet service and you're not happy with the 5G service, you can cancel it and return the 5G Home Modem to us in good working order within 21 days to avoid a non-return fee. 

To cancel, just call us on 13 22 00. Once your service is cancelled we will send you an email with an eParcel consignment ID. Take your modem to your nearest Australia Post store and they will take care of it from there. We will cover the postage so there’s no cost to you. This is the simplest way to return the modem and allows you to track the progress of the modem back to us.

If you already cancelled your existing internet service you will need to take up a new plan.

What happens with my existing internet service if I buy 5G internet?

Once you order and activate your 5G Home internet service, your pre-existing Telstra internet service will not be disconnected. Your first month of 5G is on us, so you can test the speed and internet experience.

• If you cancel your new 5G service simply return your modem
• If you are cancelling an existing internet plan – be mindful of any existing modem payouts or return policies.

If you do not cancel one of these services after your first month connected to 5G Home internet, you will be paying for two plans at the same time.