Service not available to all areas, premises or customers.

Your plan does not include a phone line. You will not be able to make or receive calls, or support a lift or medical or security alarm which relies on a phone line to operate. If you require a phone line please contact us to discuss if this plan is right for you.

Once you exceed your included data allowance, your speed will be capped at 25Mbps download, and slowed further in busy periods. 25Mbps is suitable for 1-3 people using multiple connected devices. It will allow simultaneous streaming of multiple standard Definition (480p) videos, emails, web browsing and social media. Or streaming of a single High Definition (1080p) video, if there are no other online activities.  You will not have the option to purchase more data or top up with this plan.

Average and typical speeds are into-the-premises speeds measured at the modem. Average and typical speeds may be slower over WiFi connection and can be impacted by factors such as the distance from the serving 5G mobile tower, number of users online, where your modem is located and how far you are from it, and whether there are obstructions between your modem and the 5G mobile tower. Speeds may change over time but are anticipated to remain within the quoted speed range. If the modem cannot connect to the 5G network it will automatically utilise the 4G network if available.

The Telstra Upfront 5G Internet Plan includes a Telstra 5G Internet Modem which is a fixed modem device. You may only use your modem at the premises address you provided when you took up this plan. If you move your modem outside your premises area, your download speeds will be capped at a maximum of 1.5Mbps. If you move premises, you may no longer be eligible for the Telstra Upfront 5G Internet Plan. If you intend to move, please contact us to discuss whether your plan can be moved with you. If it can’t be, it will be cancelled and you will need to return your modem.

There are no Early Termination Charges if you cancel your plan.

If you cancel your plan within 24 months of connecting you will need to return your Telstra 5G Internet Modem to us in good working order within 21 days. We will provide you with a prepaid eParcel consignment ID to return the device.

Good working order means returning the modem as new with only minor signs of wear and including all original equipment (e.g power cable).  If you do not return your modem or it is not returned in good working order, we may charge you a non-return fee of $400.

From time to time we may make changes to your plan or add-ons (including price and inclusions), or we may move you to a new plan (which may cost more). If we reasonably think that a change is likely to be detrimental to you, we'll tell you at least 30 days before making it.

If you don't like the change you can cancel your plan and return your 5G modem.

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

If you’re a new Telstra Home Internet customer and you’re not happy with your service for any reason, let us know within 30 days of connecting and you can leave with no obligations. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

You receive SMS alerts in near real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. To check your usage, use the My Telstra app on your compatible smartphone or tablet. Find out how to check your usage at telstra.com/myusage

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Yes, you can cancel your plan at any time by calling us on 13 22 00 (Personal) or 13 20 00 (Business), messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel.

When you start your plan, you will be charged for the first month when you place your order. If you do not connect your Telstra 5G Internet Modem within 30 days of receiving it, we will cancel your plan and you must return your Telstra 5G Internet Modem within 21 days or you may be charged a non-return fee of $400.

You make an initial payment when you order this plan. The monthly plan charge (see above table) is charged in on the same day each month when you service is connected. You can view your upcoming payment dates in the My Telstra app.

If you already have an existing Service(s) which you pay for using AutoPay, when you add another Service, your first monthly payment for the new Service will start on your upcoming AutoPay monthly payment date for your existing Service, after your new Service has been connected.

If you have an existing Service(s) for which you receive a bill, when you add another Service, your first monthly payment for the new Service will start on the first day of your billing cycle for your existing Service, after your new Service has been connected.

You’ll need to pay for this plan via AutoPay from a credit or debit card (Visa, MasterCard or American Express) or a bank account. See our direct debit terms for more details.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms