We recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands, waterways, and sky country across the Australian continent. We pay our respects to their Elders past and present.
At Telstra, we are enriched by Aboriginal and Torres Strait Islander peoples’ contribution to our organisation, and we commit to working with you to build a prosperous and inclusive Australia.
Our Australian-based phone line is dedicated to helping Aboriginal and Torres Strait Islander customers, respecting culture and community.
Want to speak to someone in your language? We can access interpreter services for approximately 50 different First Nations languages and dialects.
Ask a question about your phone or internet
Monday to Friday 9am-5pm (anywhere in Australia)
In the past, Telstra may have sold you a phone plan you didn’t need, didn’t understand or couldn’t pay for. Since then, we’ve been helping with refunds or other assistance. Telstra will never ask you for money in relation to remediation claims. The current program will end 30 June 2026.
If you need assistance with this, please call 1800 444 403 before 30 June 2026. If you contact us after this date, the available options may be different.
Telstra’s FY26-28 Reconciliation action Plan (RAP) commits to a wide range of initiatives, including improved infrastructure and digital inclusion, better cultural awareness across our organisation and supporting employment and procurement opportunities.
Our RAP covers our reconciliation vision and journey and contains 96 actions that we’ve committed to over 3 years.
Suppliers are critical to our business, and they’ve been helping us keep Australians connected for over 100 years. We partner with all types of businesses - from small companies in remote Australia to some of the world’s biggest corporations.
An integral part of this is working closely with First Nations businesses.
