How to contact us, help with managing your account and your most common questions answered.
First Nations Australians
First Nations customers and communities
Acknowledgement of Country
At Telstra, we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to their Elders past and present.
We are enriched by Aboriginal and Torres Strait Islander peoples’ contribution to our organisation, and we commit to working together to build a prosperous and inclusive Australia.
First Nations Connect phone line
Let's have a yarn
Our Australian-based phone line is dedicated to helping Aboriginal and Torres Strait Islander customers, respecting culture and community.
Want to speak to someone in your language? We can access interpreter services for approximately 50 different First Nations languages and dialects.
Ask a question about your phone or internet
Monday to Friday 9am-5pm (anywhere in Australia)
Reconciliation Action Plan
Telstra’s 2022 – 2025 Reconciliation Action Plan (RAP) commits to a wide range of initiatives, including improved connectivity for our customers, better cultural awareness across our organisation and supporting employment and procurement opportunities.
Our RAP covers our reconciliation vision and journey, and contains 97 actions that we've committed to over 3 years.
Working with First Nations suppliers
Suppliers are critical to our business, and they’ve been helping us keep Australians connected for over 100 years. We partner with all types of businesses - from small companies in remote Australia to some of the world’s biggest corporations.
An integral part of this is working closely with First Nations businesses.