Telstra Personal

Trade-in value match

Trade-in value match until 2 November. Available for new iPhone 18 outright or payment contract purchases. Difference in total trade-in value will be paid to your nominated bank account or credit or debit card within 3-5 days, or applied as credit to your upcoming bill. This will happen after an eligible trade-in device in good working order is returned, and eligible proof of a better trade-in quote has been approved. All other standard Trade-In terms apply.

Trade-In

Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Trade-In, you must be a Telstra personal or business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront Plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number. If a device with Upgrade & Protect is being traded in, then it needs to be on the same mobile number being used for the trade-in credit. Devices on Telstra Mobile Lease Plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment.

The trade-in value of your eligible device, including any applicable promotional trade-in bonus, will be combined and paid to you as a single payment. For more details visit the Telstra Trade-In page