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Our Customer Terms

Our Customer Terms, formerly known as the 'Standard Form of Agreement', sets out terms and conditions on which we provide products and services to Home and Family (residential), Business and Government and Telstra Wholesale customers.

Important Warranty Information (effective 1 January 2012)

This information relates to the warranties referred to in Our Customer Terms. These warranties are in addition to your rights under the Australian Consumer Law. See Important Warranty Information (PDF, 64KB) for more details.


Telstra Wholesale

This document contains the terms relating to Telstra Wholesale Services and can be viewed in either 
PDF format (PDF, 181KB) or Word format (DOC, 384KB).


Google Play

For terms and conditions related to billing information of Google play, click here.


Please note: It may take up to 48 hours for amendments to our Terms of Use to be updated on this website.