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Our Customer Terms

Our Customer Terms, formerly known as the 'Standard Form of Agreement', sets out terms and conditions on which we provide products and services to Home and Family (residential), Business and Government and Telstra Wholesale customers.

 

Latest updates

New ways to stay informed

To make it even easier to stay in-the-know, we’re offering more ways to tell you of changes to Our Customer Terms. From 15 September 2017, we’ll be able to tell you about changes via SMS/MMS, the Telstra 24x7 App or our other mobile apps, My Account or Your Telstra Tools, email or telephone. We can still use bill messages, bill inserts or mailed letters as we do now, and we’ll no longer use newspapers. This will apply to changes set out in clause 4 of the General Terms for Consumer and Small Business customers, and to our email bill and online billing terms.

 

An update on other changes

From 15 September 2017, we’ll tell you at least 3 days beforehand about changes to content or premium service charges that affect you, or for certain changes to email bill and online billing terms.

 

Important Warranty Information (effective 1 January 2012)

This information relates to the warranties referred to in Our Customer Terms. These warranties are in addition to your rights under the Australian Consumer Law. See Important Warranty Information (PDF, 64KB) for more details.

 

Telstra Wholesale

This document contains the terms relating to Telstra Wholesale Services and can be viewed in either 
PDF format (PDF, 181KB) or Word format (DOC, 384KB).

 

Google Play

For terms and conditions related to billing information of Google play, click here.

 

Please note: It may take up to 48 hours for amendments to our Terms of Use to be updated on this website.