Our Customer Terms

Our Customer Terms set out terms and conditions on which we provide products and services to Consumer or Personal, Business and Government and Telstra Wholesale customers.


We are working to improve the accessibility of the PDF versions of Our Customer Terms. As a result, on and from 25 October 2023, you must only refer to the Word version of the Our Customer Terms. The PDF version of the same OCT may not be accurate. It might omit recent changes and, therefore, should not be relied upon as a current and up-to-date version of your terms with us. The Word version of Our Customer Terms meets Level AA Accessibility standards.

Important Warranty Information

This information relates to the warranties referred to in Our Customer Terms. These warranties are in addition to your rights under the Australian Consumer Law. See Important Warranty Information (PDF, 64KB) for more details.

Telstra Wholesale

This document contains the terms relating to Telstra Wholesale Services.