Consumer or Personal terms

Our Customer Terms

Our Customer Terms for personal or consumer customers sets out our standard customer terms. Under telecommunications legislation, you and we are bound by these terms unless we have agreed differently.

General Terms

To understand your rights and obligations, you should read both the General Terms and the sections that relate to your services or solutions you receive from us.

Telstra Upfront plans

These terms apply until 21 December 2024:

These terms apply from 22 December 2024:

All other Telstra plans

These terms apply until 21 December 2024, unless you have a plan described in clause 5.1 of the Consumer General Terms (Clause 5 Customer), in which case these terms may apply until no later than 18 January 2025: 

These terms apply from 22 December 2024, or such later time as applies to you if you are a Clause 5 Customer, but in any case no later than 19 January 2025:

Service Terms


Part A: General


Part B: Phone and broadband services on the nbn network


Part C: Introductory services not available for new sales


Part D: Old plans not available for new sales


Part A: General


Part B: Phone and broadband services on the nbn network


Part C: Introductory services not available for new sales


Part D: Old plans not available for new sales


Post-paid Mobile Plans


Telstra and Boost Pre-Paid Plans (before Feb 2 2021)


Telstra and Boost Pre-Paid Plans (after Feb 2 2021)

General Terms

Service terms

JB Hi-Fi Mobile Pre-Paid Plans – Service Terms


Pricing - Other Mobile Plans


Pricing - Mobile Data Plans


Plans no longer available for new connections


Part A: General

These terms apply until 21 December 2024:

These terms apply from 22 December 2024:


Part B: Cable


Part C: ADSL


Part D: Mobile broadband


Part E: Additional services


Part F: Velocity


Part G: Special offers


Part H: Hardware repayment option


Part I: Email

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