Consumer or Personal terms
Our Customer Terms
Our Customer Terms for personal or consumer customers sets out our standard customer terms. Under telecommunications legislation, you and we are bound by these terms unless we have agreed differently.

General Terms
To understand your rights and obligations, you should read both the General Terms and the sections that relate to your services or solutions you receive from us.
All other Telstra plans
Service Terms
Part A: General
Part B: Phone and broadband services on the nbn network
Part C: Introductory services not available for new sales
Part D: Old plans not available for new sales
Part A: General
Part B: Phone and broadband services on the nbn network
Part C: Introductory services not available for new sales
Part D: Old plans not available for new sales
Post-paid Mobile Plans
Telstra and Boost Pre-Paid Plans (before Feb 2 2021)
Telstra and Boost Pre-Paid Plans (after Feb 2 2021)
General Terms
Service terms
JB Hi-Fi Mobile Pre-Paid Plans – Service Terms
Pricing - Other Mobile Plans
Pricing - Mobile Data Plans
Plans no longer available for new connections
Part A: General
Part B: Cable
Part C: ADSL
Part D: Mobile broadband
Part E: Additional services
Part F: Velocity
Part G: Special offers
Part H: Hardware repayment option
Part I: Email
Telstra Home and Mobile Cap & Office and Mobile Cap
Telstra Rewards Options
Instant Rewards
Telstra Family Calls
- Upfront Data Service Terms (PDF, 143KB)
- Upfront Data Service Terms (Word, 65KB)
- JB Hi-Fi Mobile Upfront Data Service Terms (PDF, 88KB)
- JB Hi-Fi Mobile Upfront Data Service Terms (Word, 62KB)
- The Good Guys Mobile Upfront Data Service Terms (PDF, 99KB)
- The Good Guys Mobile Upfront Data Service Terms (Word, 51KB)