Business and Government Terms

Our Customer Terms

You’ll find all of Our Customer Terms for your service or solution listed here.

Our Customer Terms sets out our standard customer terms. To understand your rights and obligations, you should read both the General Terms and the section that relates to your service or solution. Under telecommunications legislation, you and we must comply with these terms unless we have agreed differently.

General Terms

Small Business

If you are a Small Business Customer these General Terms apply to you. For any service, you are a small business customer if you do not resell your service and:

  1. you are a business and use your service primarily for business purposes, did not have the chance to negotiate the terms of your contract with us, and have an annual spend with us of less than $40,000;

  2. you are not a business but use your service primarily for business purposes; or

  3. you use your service primarily for personal purposes, but that service is of a kind ordinarily acquired for business use.

More details available in the General Terms.

General Terms for Small Business Customers (PDF, 254KB)

General Terms for Small Business Customers (Word, 67KB)

Corporate

If you are a corporate customer these General Terms apply to you.

For any service, you are a corporate customer if you are a business who acquired your service primarily for business purposes, and either had the chance to negotiate the terms of your contract with us, or have an annual spend with us of more than $40,000.

General Terms for Corporate Customers (PDF, 236KB)

General Terms for Corporate Customers (Word, 56KB)

Services

This Acceptable Usage Policy applies to all use of the Telstra Internet Solutions network and Telstra Wholesale Internet network (“Telstra Network”).

All Telstra Internet Solutions and Telstra Wholesale Internet Customers (“Customers”), including Customers that are downstream providers, are required to comply with this Acceptable Usage Policy as part of their agreement with Telstra for Internet access services (whether under Our Customer Terms, Customer Relationship Agreement or Wholesale Form of Agreement) (“Customer Agreement”).

This Acceptable Usage Policy outlines certain prohibited uses of the Telstra Network and the consequences which may flow from a violation of this Policy.

E-MAIL

It is a prohibited use of the Telstra Network to accept, transmit or distribute unsolicited bulk e-mail of an advertising or promotional nature.

The only circumstances in which the Telstra Network may be used to send unsolicited e-mail of an advertising or promotional nature (otherwise known as “spam”) is where the unsolicited e-mail is sent to persons with whom the sender has a pre-existing business, professional or personal relationship or to persons who have previously indicated their consent to receive e-mail from the sender from time to time, for example by ticking a box to that effect on the vendor’s web site. Unless these requirements are met, the Customer must not send unsolicited bulk e-mail on the Telstra Network. If these requirements are met, the Customer must also provide an unsubscribe function on their web site (and make this function known to recipients in the relevant e-mails) which allows those recipients to elect to be removed from that mailing list.

A Customer using the Telstra Network to run an e-mail subscription service must also observe the following requirements:

  • a subscriber of the subscription service must nominate their own e-mail address to the Customer;

  • the Customer must then send an e-mail to the subscriber seeking confirmation that the subscriber wants to be added to the Customer’s mailing list;

  • the subscriber’s e-mail address is only to be added to the Customer’s mailing list if the subscriber replies to the Customer’s request e-mail confirming that the subscriber wants to be added to the Customer’s mailing list;

  • if the subscriber fails to reply within 14 days, the Customer must remove the subscriber’s e-mail address from the Customer’s e-mail mailing list; and

  • the Customer’s unsubscribe function must allow for immediate removal of an e-mail address from the Customer’s mailing list when requested by a subscriber and for a reply confirming removal to be sent to the Subscriber.

The following activities are also prohibited uses of the Telstra Network:

  • sending e-mail, or causing e-mail to be sent, to or through the Telstra Network that hides or obscures the source of the e-mail, that contains invalid or forged headers or domain names or deceptive addressing;

  • receiving or collecting responses from bulk unsolicited e-mail whether the original was sent via the Telstra Network or not or hosting a web site to which recipients of bulk unsolicited e-mail are directed;

  • relaying e-mail from a third party’s mail server without permission or which employs similar techniques to hide or obscure the source of the e-mail;

  • collecting or harvesting screen names or e-mail addresses of others for the purpose of sending unsolicited e-mails or for exchange;

  • sending large or numerous e-mails for the purpose of disrupting another’s computer or account;

  • sending e-mail that may damage or affect the performance of the e-mail recipient’s computer;

  • persistently sending e-mail without reasonable cause or for the purpose of causing annoyance, inconvenience or needless anxiety to any persons; or

  • connecting to the Telstra Network with an open relay mail server or any other device which may allow third parties, whether connected to the Telstra Network or to another service provider, to use that mail server or device for the purposes of sending electronic messages, solicited or otherwise, with or without the Customer’s prior knowledge or consent

NEWSGROUPS

The Customer must not use the Telstra Network or allow the Telstra Network to be used to:

  • engage in mass posting of messages to newsgroups;

  • post advertisements other than in newsgroups that specifically encourage or permit advertising;

  • post binary files other than in newsgroups that specifically encourage or permit such postings;

  • post large or numerous messages with purpose of disrupting a newsgroup; or

  • send messages that contain invalid or forged headers or domain names or deceptive addressing

PROHIBITED USE

Without limiting any other obligation in this Acceptable Usage Policy, a Customer must not use the Telstra Network, or allow the Telstra Network to be used:

  1. in a manner which causes that Customer to breach its Customer Agreement with Telstra, or to breach a law (including a foreign law), a code or an instrument which governs the Customer’s conduct;
  2. in a manner which could cause Telstra to breach, or be involved in a breach of law (including a foreign law), a code or an instrument which governs Telstra’s conduct;
  3. in a manner which could result in Telstra incurring a liability to any person;
  4. in a manner which could interfere with a Customer’s service, the Telstra Network or Telstra’s equipment, or the network or equipment of another person, or the provision by Telstra of services to a Customer or another person;
  5. to engage in conduct or activities that Telstra considers could adversely affect or prejudice Telstra’s reputation or brand; or
  6. in a manner which attempts to manipulate or bypass any limitations on a Customer’s service by any means.

VIOLATION OF ACCEPTABLE USAGE POLICY

Telstra is serious about ensuring the lawful and proper use of the Telstra Network, and in particular, working towards eliminating:

  • inappropriate use of newsgroups; and

  • unsolicited e-mails of an advertising or promotional nature,

  • from travelling through its network, whether originating from a Customer or not. If Telstra, in its complete discretion, considers that this Acceptable Usage Policy has been violated in any way whatsoever, Telstra reserves the right to take all legal and technical steps available under the Customer Agreement including suspending or disconnecting a Customer’s service. Telstra may also take remedial action if the law or a regulator or other authority requires Telstra to do so

Such remedial action may include:

  1. immediately terminating or suspending the provision of a Customer’s service;
  2. if the Customer’s service involves Telstra publishing, hosting, linking to, or otherwise making available material or content provided or selected by the Customer, removing or disabling access to that material or content;
  3. giving a Customer a notice to stop the activities or conduct, or to take steps to remedy the Customer’s breach of this Acceptable Usage Policy;
  4. giving a Customer a warning that any further repetition of the activity or conduct will result in Telstra immediately terminating or suspending the provision of a service to the Customer; and
  5. reporting of the activities or conduct to relevant authorities.

Telstra will attempt to notify a Customer before Telstra terminates or suspends that Customer’s services if it is reasonably possible to do so. However, a failure to notify a Customer will not affect any such termination or suspension.

VIRUSES, WORMS, TROJANS, DENIAL OF SERVICE ATTACKS, ETC

As you should be aware, it is important to protect your computer and any connected networks against higher level computer programs (such as viruses, worms, trojans and other malicious programs) and lower level Denial of Service (DOS) attacks that can be distributed or propagated via the Internet, including electronic mail. It is the Customer’s responsibility to ensure that the Customer has in place appropriate protection for the Customer’s systems and to prevent circulation of such computer programs and attacks from the Customer’s computer or networks through the Telstra Network. Such protection methods may include firewalls, an appropriate policy regarding email attachments, the most up to date virus scanning software, etc.

While Telstra makes reasonable efforts to ensure the security of its network, it cannot and does not guarantee that viruses and other detrimental programs will not be distributed via the Telstra Network. In accordance with the Customer Agreement, Telstra is not liable for any degradation in service, increased download or damage suffered by a Customer as a result of any program received or sent by the Customer over the Telstra Network.

Further information and assistance on virus protection can be found at http://www.cert.org/.

Part A : General

A.1 General Terms

PDF (325KB)        Word (68KB)

A.2 Vendor Terms and Conditions

PDF (200KB)        Word (144KB)

A.3 Compliance

PDF (137KB)        Word (121KB)

Cloud Services - Responsibilities Guide

Download a copy of the Responsibilities Guide(PDF, 766KB)

Part B: Applications

B.1 Enterprise Applications

PDF (99KB)        Word (95KB)

B.2 Telstra Apps Marketplace

Telstra Apps Marketplace terms of use

PDF (242KB)        Word (87KB)

Check Point Harmony (formerly Sandblast)

PDF (109KB)        Word (82KB)

GoCanvas

PDF (171KB)        Word (83KB)

Docusign

PDF (300KB)        Word (104KB)

Docusign Advanced

PDF (757KB)        Word (109KB)

Docusign for Salesforce

PDF (419KB)        Word (101KB)

Docusign Not for Profit

PDF (621KB)        Word (101KB)

Domains

PDF (162KB)        Word (80KB)

Entag Go Cloud Kit

PDF (166KB)        Word (76.5KB)

Iwebgate

PDF (185KB)        Word (79KB)

Legacy Domains and Hosting

PDF (228KB)        Word (78KB)

McAfee Endpoint Protection Essential for SMB

PDF (214KB)        Word (82KB)

McAfee Multi Access

PDF (217KB)        Word (77KB)

Microsoft Cloud Services

PDF (257KB)        Word (111KB)

MigrationWiz

PDF (206KB)        Word (85KB)

MYOB Essentials

PDF (206KB)        Word (85KB)

Mural

PDF (175KB)        Word (76KB)

Symantec Endpoint Protection

PDF (264KB)        Word (78KB)

Telstra Business Website Services

PDF (318KB)        Word (318KB)

Telstra Data Protect

PDF (247KB)        Word (94KB)

Telstra Mobile Identity

PDF (395KB)        Word (73KB)

Telstra Online Essentials

PDF (301KB)        Word (205KB)

Veritas Enterprise Vault

PDF (146KB)        Word (81KB)

Website Services

PDF (252KB)        Word (82KB)

Part C: Public Cloud

On Demand

C.1 Cloud Infrastructure

PDF (377KB)        Word (110KB)

C.3 Virtual Storage powered by NetApp

PDF (161KB)        Word (63KB)

C.4 Tailored Infrastructure

PDF (419KB)        Word (108KB)

Web Scale

C.5 Microsoft Azure

PDF (254KB)        Word (98KB)

C.X Telstra Edge

PDF (245KB)        Word (104KB)

Amazon Web Service

You can find the terms and conditions for AWS from Telstra at www.telstra.com/awsterms (these do not form part of our Customer Terms)

Part D: Private Cloud

Private Cloud

D.1 Telstra Private Cloud

PDF (198KB)        Word (94KB)

Private Cloud Resell

D.2 Private Cloud Resell

PDF (251KB)        Word (70KB)

D.3 Managed Private Cloud Resell

PDF (231KB)        Word (62KB)

Data Centres

D.4 Equinix

PDF (79KB)        Word (104KB)

D.5 Equinix Australia National (Formerly Metronode)

PDF (79KB)        Word (104KB)

D.6 NEXTDC

PDF (79KB)        Word (104KB)

D.7 Sungard

PDF (274KB)        Word (78KB)

D.8 Telstra Colocation

PDF (109KB)        Word (102KB)

D.9 Your DC

PDF (364KB)        Word (76KB)

Colocation National Energy Retails Laws

PDF (83KB)        Word (101KB)

Important information regarding energy supply arrangements in connection with your colocation service.

Part E: Workspace

E.1 VMware Horizon Air

PDF (206KB)        Word (126KB)

Part F: Cloud Management

F.1 Managed Cloud

PDF (358KB)        Word (71KB)

F.2 Professional Services

PDF (113KB)        Word (97KB)

F.3 Telstra Cloud Sight

PDF (228KB)        Word (88KB)

F.4 Telstra Advanced Services

PDF (126KB)        Word (75KB)

F.5 Cloud Cost Optimisation

PDF (60KB)        Word (75KB)

F.6 CloudHealth

PDF (60KB)        Word (75KB)

Part G: Cloud Security

G.1 Security Services

PDF (254KB)        Word (89KB)

Part H : TelstraDEV Portal

TelstraDEV Portal Terms of Use

PDF (274KB)        Word (83KB)

The terms for the Messaging API can be found in the Enhanced Business Services part of the Mobiles section.

Part I: Internet Of Things

PDF (241KB)        Word (102KB)

Managed IoT

PDF (91KB)        Word (617KB)

Part J: Cisco Saas Services

PDF (247KB)        Word (94KB)

Adaptive Networks

Access Services

Telstra Fibre

PDF (226KB)        Word (81KB)

nbn Access

PDF (315KB)        Word (96KB)

Network Services

Telstra Internet Direct Adapt (includes TID Premium Adapt and TID Lite Adapt)

PDF (254KB)        Word (122KB)

Business IP Adapt

PDF (36KB)        Word (89KB)

ATM Service

PDF (498KB)        Word (429KB)

  • The ATM service

  • Connecting an ATM service

  • Interfaces and Business Continuity charges

  • Permanent Virtual Circuits (PVCs) and Permanent Virtual Paths (PVPs)

  • Monthly charges for PVCs and Interworking PVCs

  • Monthly PVP charges

  • Backup PVC or PVP

  • Changing your service

  • Service Assurance

  • Other work we do for you

  • ATM points of presence

Business IP

PDF (171KB)        Word (138KB)

  • About Business IP

  • Site services

  • Optional features

  • Service levels

  • Fees and charges

  • Cancellation and termination

  • Changes and additional services

Connect IP

Part A - General

PDF (331KB)        Word (80KB)

  • About Connect IP

  • Supplied equipment

  • Optional features

  • Service levels

  • Fees and charges

  • Cancellation and termination

  • Changes and additional services

Part B - Telephony

PDF (51KB)        Word (164KB)

  • About Connect IP Telephony

  • Optional features

  • Fees and charges

  • Cancellation and termination

Digital Data Services

General

PDF (690KB)        Word (768KB)

  • General

  • Connecting a Digital Data Service

  • Withdrawing or putting an order on hold

  • DDS Network Management

  • MACS-CAF

  • Customer to Customer Interconnection

  • Rapid Bandwidth Expansion

  • Vitalink

  • Service levels and performance

  • service assurance

  • Other work we do for you

  • Charging areas and zones

DDS

PDF (75KB)        Word (374KB)

  • DDS

  • Connecting your DDS

  • Monthly charges

  • Changing your service

  • Other DDS features

  • Netstream

DDS Flexnet

PDF (351KB)        Word (189KB)

  • DDS Flexnet

  • Charges

  • Network management services

  • Customer G.704 Aggregation

DDS Fastway

PDF (412KB)        Word (231KB)

  • DDS Fastway

  • Connecting your DDS Fastway service

  • Facilities and service charges

  • Changing your service

Digital Metropolitan Service (DMS)

PDF (40KB)        Word (260KB)

  • DMS, connecting DMS

  • DMS charges

  • Changing your DMS service

Dedicated Digital Services

PDF (207KB)        Word (465KB)

  • Term of Section

  • General Terms and Conditions

  • Digital Voice Service

  • International Private Line Bilateral Circuit ('Ipl – Bc') Service

  • Fractional Access (International) Service

  • Intelsat Bandwidth Service

  • Telstra Broadcast Data Service

  • Charges

  • Interpretation

  • Ipl- Bc International Service Terms and Conditions

  • Ipl- Bc Service Period Contract Conditions

  • Ipl- Bc (Satellite) Hong Kong Service Level Guarantee

  • Ipl- Bc Service Level Guarantee

  • Alternate Service Level Guarantee

  • Fractional Access (International) Service Terms and Conditions

  • International Diversity Option

  • Digital Voice (International) Service

  • Ipl- Bc Vsat Service Period Contract Conditions

  • Ipl- Bc Vsat Service Level Guarantee

Ethernet Line

PDF (48KB)        Word (127KB)

  • The Ethernet Line service

  • Connecting an Ethernet Line service

  • Charges

  • Changing your service

  • Performance specifications

  • Service Assurance

  • Other work we do for you

Ethernet Lite (Formerly Business DSL)

PDF (285KB)        Word (198KB)

  • Ethernet Lite service

  • Connecting an Ethernet Lite service

  • Monthly and other charges

  • Service assurance

Frame Relay Services

PDF (4361KB)        Word (223KB)

  • Connecting a Frame Relay service

  • Frame Relay

  • Monthly access charges

  • PVC charges

  • Other charges

  • Rapid Bandwidth Expansion

  • Service assurance – Australia

  • Other work we do for you

  • Frame Relay points of presence

Ethernet Man Service

For customers who signed up for an Ethernet MAN service on and from 13 August 2013

PDF (584KB)        Word (309KB)

  • Connecting an Ethernet MAN service

  • Ethernet MAN equipment 

  • Ethernet MAN charges

  • Changing and converting Ethernet MAN

  • What you must do

  • Minimum term and termination 

  • Service Assurance

For customers who have signed up for an Ethernet MAN service before 13 August 2013

PDF (497KB)        Word (261KB)

  • The Ethernet MAN service

  • Connecting an Ethernet MAN service

  • Charges – single uplink

  • Charges – dual uplink and fully redundant connection

  • Changing your service

  • Performance specifications

  • Service Assurance

  • Other work we do for you

  • Charging zones

Hyperconnect (ADSL)

PDF (198KB)        Word (101KB)

  • What is the ADSL IP Access service?

  • Connecting a ADSL IP Access service

  • Access and features charges

  • Changing your service

  • Service assurance

IP Solutions

General

PDF (125KB)        Word (211KB)

  • IP Solutions, General charges

  • IP addresses, other matters

  • Withdrawing the service

IP Networking Services

IP Networking Services, IP MAN, IP WAN, IP Mobile Broadband.

For customers who signed up for an IP Networking Service on and from 1 November 2012

PDF (455KB)        Word (548KB)

For customers who signed up for an IP Networking Service before 1 November 2012

PDF (593KB)        Word (484KB)

Value Added Services

PDF (613KB)        Word (318KB)

  • Value added services

  • Internet gateway packages

  • Client to Site IP Sec VPN

  • Site to Site IPSec VPN

  • Hosting gateway packages

  • Extranet gateway packages

  • Managed Radius

  • Trans Tasman IP

  • Domain Name Server

  • Domain Name Application

  • Domain Name Renewal

  • Customer Network Reporting

  • Internet Usage Reporting

  • Network Visualisation Reporting

  • Application Assured Networking™

Service Levels

PDF (217KB)        Word (447KB)

Provisioning and changes, performance, class of service, service assurance and special meanings.

Non-current plans

PDF (163KB)        Word (242KB)

Plans which are no longer available as new services.

M2M VPN Solution

PDF (90KB)        Word (111KB)

M2M VPN Solution and M2M VPN IP SEC Access Service.

Cloud Direct Connect

PDF (567KB)        Word (406KB)

Large Megabit Bearer

PDF (62KB)        Word (289KB)

  • Large Megabit Bearer

  • Connecting a Large Megabit Bearer service

  • Monthly and other charges

  • Service assurance

  • Other work we do for you

Managed Data Networks Section

PDF (678KB)        Word (456KB)

  • Managed Data Networks

  • Additional Services

  • Service term and termination

  • Equipment

  • Rental and purchase of equipment

  • Security of the equipment and network

  • Your network details

  • Network implementation services

  • Service tiers

  • Network management, equipment services and other services

  • Performance reporting

  • Adds, moves and changes

  • Charges for your MDN service

Managed Security Services

PDF (457KB)        Word (421KB)

  • Managed Security Services

  • Security Intelligence

  • Dedicated Firewall

  • Dedicated IPS

  • Optional Services

  • Equipment

  • Equipment installation

  • Warranties and Liability

  • Intellectual Property Rights

  • Charges

  • Service requests

  • Services tiers

  • Telstra Security Portal

  • Term and Termination

Managed Security Services Responsibilities Guide

PDF (368KB)        Word (363KB)

Managed WAN Service

PDF (525KB)        Word (694KB)

  • Managed WAN

  • Service availability and limitations

  • Service term and termination

  • Equipment

  • Rental of equipment

  • Purchase of equipment

  • Security of the equipment and network

  • Telstra Wireless WAN

  • Network details

  • Network implementation services

  • Service tiers - Customised Managed WAN Products

  • Service tiers - Managed WAN Standard Product Bundles

  • Network management, equipment services and other services - Customised Managed WAN Products

  • Performance reporting - Customised Managed WAN Products

  • Performance management - WAN Optimisation service

  • Service delivery components - Managed WAN Standard Product Bundles

  • Service support components and other services - Managed WAN Standard Product Bundles

  • Adds, moves and changes

  • Charges - Customised Managed WAN Products

  • Charges - Managed WAN Standard Product Bundles

Megalink

PDF (353KB)        Word (179KB)

  • Megalink

  • Connecting a Megalink service

  • Monthly and other charges

  • Service assurance

  • Other work we do for you

National Ethernet

PDF (506KB)        Word (183KB)

Netplan Discounts

PDF (33KB)        Word (226KB)

  • What is Netplan?

  • Discount levels and payment

  • Reconciling the discounts paid to you

Remote Telemetry

For customers who contracted to Telstra Remote Telemetry on or from 1 October 2019

PDF (217KB)        Word (142KB)

For customers who contracted to Telstra Remote Telemetry before 1 October 2019

PDF (240KB)        Word (167KB)

SecureEdge

PDF (180KB)        Word (98KB)

Security Consulting Services

PDF (184KB)        Word (67KB)

  • Security Consulting Services

  • Policy Translation

  • Policy Design

  • Policy Audit and Optimisation

  • Change Request Assistance and Optional Services

  • Services

  • Charges and Services Scope

  • Service Level Targets

Security Consulting Services Responsibilities Guide

PDF (481KB)        Word (239KB)

Vulnerability Services

PDF (471KB)        Word (246KB)

  • About Vulnerability Services

  • Vulnerability Scans

  • Internal Scans

  • Web Application Scans

  • Zero-Day Scans

  • Consultant Reporting

  • Vulnerability Assessment

Security Services

PDF (223KB)        Word (152KB)

Telstra Business Smart Modem

PDF (172KB)        Word (72KB)

Telstra Dark Fibre

PDF (265KB)        Word (66KB)

Telstra Opticwave

PDF (98KB)        Word (107KB)

  • What is Telstra OpticWave?

  • Details of the Telstra OpticWave service 

  • Telstra OpticWave equipment 

  • Your obligations 

  • Charges

  • Service availability and service assurance 

Telstra Programmable Network

PDF (234KB)        Word (102KB)

Telstra Secure

PDF (157KB)        Word (147KB)

  • About Telstra Secure

  • Site services

  • Supplied equipment

  • Advanced Radius

  • Head end connection

  • Service levels

  • Fees and charges

  • Cancellation and termination

  • Changes and additional services

Telstra Wavelength

PDF (316KB)        Word (54KB)

  • About Telstra Secure

  • Site services

  • Supplied equipment

  • Advanced radius

  • Head end connection

  • Service levels

  • Fees and charges

  • Cancellation and termination

  • Changes and additional services

Vulnerability Services

PDF (471KB)        Word (246KB)

  • About Vulnerability Services

  • Vulnerability Scans

  • Internal Scans

  • Web Application Scans

  • Zero-Day Scans

  • Consultant Reporting

  • Vulnerability Assessment

Services on the nbn™ Network

nbn Network Terms

PDF (471KB)         Word (112KB)

nbn™ Access Service

For customers who signed up for an nbn Access Service on or from 1 March 2018

PDF (350KB)        Word (90KB)

For customers who signed up for an nbn Access Service before 1 March 2018

PDF (323KB)        Word (95KB)

DOT (Digital Office Technology) on the nbn network

PDF (1.1MB)        Word (219 KB)

T-Biz Broadband Multi Site

PDF (643KB)        Word (222KB)

T-Biz Voice

PDF (240KB)        Word (178KB)

T-Biz Voice Standard

PDF (296KB)        Word (68KB)

Telstra Business Broadband

PDF (588KB)        Word (138KB)

Telstra Business Voice

PDF (379KB)        Word (84KB)

Business IP Broadband

(PDF 105KB)        Word (135KB)

  • What is Business IP Broadband?

  • Availability

  • Minimum commitment

  • Terms on which we provide the Business IP Broadband service

  • Specific terms for a Broadband site service

  • Service levels

  • Fees and charges

  • Cancellation and termination

  • Changes and additional services

Broadband IP Access

PDF (64KB)        Word (113KB)

  • What is the Broadband IP Access service?

  • Connecting a Broadband IP Access service

  • Access and features charges

  • Changing your service

  • Service assurance

  • Equipment

Connect IP Broadband

PDF (114KB)        Word (145KB)

  • What is Connect IP Broadband?

  • What is a Basic Internet Gateway?

  • Supplied equipment

  • Optional features

  • Service levels

  • Fees and charges

  • Cancellation and termination

  • Changes and additional services

Telstra Business Broadband FTTP

PDF (167KB)        Word (66KB)

  • What is the Telstra Business Broadband FTTP service?

  • Access speeds and traffic allowance

  • Standard features

  • Connection charges

  • Monthly charges

  • Other charges

  • Business Broadband FTTP Extras

  • Service assurance and network performance

Telstra Internet Direct (FTTP) Volume Based Multi-site

PDF (147KB)        Word (173KB)

  • What is the Telstra Internet Direct (FTTP) Volume Based Multi-site service?

  • Standard features

  • Connection charges

  • Monthly charges

  • Other charges

  • Other features

  • Temporary services

  • Service assurance and network performance

Telstra Remote Telemetry (FTTP)

PDF (92KB)        Word (137KB)

  • What is Telstra Remote Telemetry FTTP?

  • Site services

  • Terms on which we provide a site service

  • Supplied equipment

  • Advanced Radius

  • Head end connection

  • Service levels

  • Fees and charges

  • Cancellation and termination

  • Changes and additional services

Telstra Secure (FTTP)

PDF (89KB)        Word (136KB)

  • What is Telstra Secure (FTTP)?

  • Site services

  • Supplied equipment

  • Advanced Radius

  • Head end connection

  • Service levels

  • Fees and charges

  • Cancellation and termination

  • Changes and additional services

General Terms 

PDF (134KB)    Word (71KB)

Upfront Mobile Service Terms 

PDF (101KB)    Word (59KB)

Upfront Data Plan Service Terms 

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Upfront Standard Internet and Voice Service Terms

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