Contact Telstra

Contact us

We're here and ready to help. Find out how to get in touch online, on the phone, or in person.

Help in your hands

Contact us up to four times faster in the My Telstra app. Troubleshoot problems, manage your account and more. We'll know what services you have and connect you to the right expert by phone or messaging.

Other contact options

Message us

If you don't use My Telstra, you can still message us online.

Call us

Talk to us and get the help you need. See our contact centre hours.

Visit a store

Speak with one of our experts in-person at a Telstra store.

Let us know

Feedback and complaints

Good or bad, we'd love to hear from you. Share your thoughts.

Scams and security concerns

We take customer privacy and computer security seriously. 

Damaged equipment

Tell us about damaged equipment like payphones, manhole covers, pillars and cables.

Report damage

More ways we can help

Online help & support

Find answers to your frequently asked questions.

Business customers

Get help and support if you're a business customer.

Former employees

Send your query to the People Solutions team.

Media and other

Get in touch for media, investor, and corporate enquiries.