Regional services

We're switching off 3G from 31 August 2024

It's time to say goodbye to 3G as we evolve our network to provide an improved experience for customers across Australia.

Improve mobile coverage

Network extension

Extend your mobile coverage in low reception areas using our network coverage extension devices.

Our coverage

Check what mobile coverage is available in your area.

Blue Tick handsets

For the best possible voice coverage in regional locations, choose a mobile phone with our 'Blue Tick'.

Boost Wi-Fi coverage

Enjoy a better home or office internet experience with our Wi-Fi solutions and tips to help improve your Wi-fi setup.

Troubleshooting your Telstra services

Help and support

All the answers you need to set up, manage, and troubleshoot your Telstra services.

Smart troubleshooting

Sign in with your Telstra ID to use our smart troubleshooting tool. It'll help you diagnose and resolve technical issues with Telstra services.

Disaster support

When Australians face disaster, we're here to help keep you connected. We offer immediate support during a disaster and support during your disaster recovery.

Regional solutions

We’ve got a range of smart options to keep you connected. 

Satellite Home Internet

Enjoy low-latency home internet in the most remote locations, with Telstra Satellite Internet beamed straight from space to your place. Powered by Starlink.

Mobile satellite phones

Keep connected on the move in remote Australia with your Iridium satellite phone on the Iridium satellite network. 

Satellite small cells

Boost your mobile phone coverage in rural and regional areas with our network of satellite small cell base stations.

Our IoT network

Managing and controlling your devices and equipment remotely is easy with our Internet of Things (IoT) network solutions.

Regional support

Improve coverage in your home or local community

Find out how we can help improve mobile network coverage within your home and local community.

Invite a network expert to your next event

Invite us to your next event to discuss your community's network needs.

Contact our regional team

Find out how you contact your local Telstra team.

Manage services online FAQ

You can pay your bill from the payments tab of My Telstra app or My Telstra in a browser..

You can top up your Pre-Paid mobile in the services tab of My Telstra app or My Telstra in a browser.

Follow our simple steps to activate your mobile service.

Request a replacement SIM card in the services tab of the My Telstra app or My Telstra in a browser.

You can register for a Telstra ID by creating a username and password that you can use to sign into My Telstra.

Rather get in touch? Let's get you connected

Online help & support

Find answers to your frequently asked questions.

Sign in to the My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Fix an issue

Diagnose and resolve technical issues.

Reach out to us

We're here to answer your questions.