Disaster relief
We're here to help
How to prepare for a disaster event
In Australia, extreme weather events such as bushfires, cyclones and floods are becoming more frequent and more intense, so being prepared for a disaster is critical.
Having an emergency plan in place before a disaster happens is important and having the right gear which can help you stay in touch is a must.
You may also consider having some portable equipment, like a satellite phone or alternative charger on hand if you live in a regional area or other location that’s prone to natural disasters.
Get tips on how to prepare and stay connected during a natural disaster.
Emergency quick links
- Find emergency contacts in your state or territory
- Check the Bureau of Meteorology for warnings in your area
- Get tips from Australian Red Cross on how to cope during and after an emergency
Helping keep you connected during the disaster
Check for service outages in your area
Find information on network outages in your area and estimated fix times.
Free calls and Wi-Fi at our payphones
All calls from our payphones to standard local, national and mobile numbers in Australia are free.
You can also get free Wi-Fi at payphones equipped with free Telstra Wi-Fi.
Disaster support
Whether it's a temporary interruption to your service and you need immediate support or if you’re recovering from a disaster, we can support you.
- Find out more about Disaster assistance for affected communities in Victoria
- Find out more about Disaster assistance for Queensland and northern NSW bushfires
- Find out more about Disaster assistance for our WA customers
Immediate support during a disaster
To help you stay in touch if you've had to leave your premises due to a disaster, we'll give you:
- free call diversion from your home or business phone to another number
- free call diversion from your mobile phone, message us
- extra data for Pre-Paid, post-paid and Upfront mobile customers. (We'll send you an SMS to confirm if you're in an affected area and eligible.)
- billing and payment support.
Support during disaster recovery
If you've suffered severe damage or loss of your home or business premises and need to relocate, we can help keep you connected by
- free call diversion from your home or business phone to another number
- covering the connection cost of a new phone service at your temporary address
- re-connecting your home or business phone at your original address
- billing and payment support.
Financial assistance
Frequently asked questions
Disaster support is offered based on impacted locations. If you've got a mobile service with us, you'll receive an SMS advising you of your eligibility. Announcements are also made locally in impacted areas.
Message us or call us on 1800 888 888 and we'll connect you with Telstra Response Team who can offer you disaster support.
Contact us on 1800 888 888 to discuss other options.
Related links
Rural and regional
When you're living in some of Australia's most remote areas, staying connected can be a matter of life and death.
Priority Assistance
If you depend on a functioning home phone due to a life-threatening medical condition, we prioritise the repair.
Financial assistance
Helping you stay connected when you're finding it hard to pay.
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If you have any questions, message us here or call 1800 888 888.
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