Suspend your service

You can use this form to request to suspend one or multiple services that you don't need right now for up to 90 days. You'll receive a rebate on your monthly bill for the time your service is suspended.

This option is not applicable for customers on upfront plans.

Required field. Enter your first name Invalid field.

Required field. Enter your last name. Invalid field.

This can be found on your latest Telstra bill.

Required field. Please enter Billing account number. These details can be found on your latest bill, or any billing email / SMS received Invalid length. Account number must be 13 digits long and begin with 2000

Select the services you would like to suspend and enter the service number.

Please enter your telephone number Invalid entry. Phone numbers must be 10 digits. Mobile numbers must begin with '04'. Landline numbers must begin with an area code.

Invalid entry. Phone numbers must be 10 digits. Mobile numbers must begin with '04'. Landline numbers must begin with an area code.

Invalid entry. Phone numbers must be 10 digits. Mobile numbers must begin with '04'. Landline numbers must begin with an area code.

Required field. Please enter your email address Invalid entry. Email must be in the format of "user@example.com".

Please enter your telephone number Invalid entry. Phone numbers must be 10 digits. Mobile numbers must begin with '04'. Landline numbers must begin with an area code.

Required field. Please enter your email address Invalid entry. Email must be in the format of "user@example.com".

Please enter mobile number Invalid entry. Mobile number must begin with '04' and be 10 digits.

Invalid entry. Mobile number must begin with '04' and be 10 digits.

Invalid entry. Mobile number must begin with '04' and be 10 digits.

Please select a preferred contact method so we can send you a confirmation once we've processed your request. Required field. Required field.

Required field. Please enter your email address Invalid entry. Email must be in the format of "user@example.com".

Please enter mobile number Invalid entry. Mobile number must begin with '04' and be 10 digits.

  • It can take up to 2 business days to suspend your services
  • You won't be able to make or receive calls, send or receive SMS messages, access the internet or use data on your suspended service
  • You'll keep your home and mobile numbers
  • You can resume at any time
  • You'll still need to pay any device repayments while your services are suspended
  • You can only suspend services on your personal or small business account (i.e. the account numbers that start with '2000').
  • If you wish to suspend services that belong to different accounts, please complete a separate form for each account.

Sending information...