If you're a Telstra customer with a diagnosed life-threatening medical condition, or someone in your care or household has been diagnosed with one.
What do I need to apply?
Approval from a doctor or medical practitioner
A medical certificate from your doctor.
Telstra home phone number
- Check this list to see if the medical condition is eligible for Priority Assist.
- Fill out the online application now for the fastest approval times. You can find out other ways to apply by checking our FAQs.
- Include a medical certificate from a Doctor or Medical Practitioner to confirm their approval.
- We'll assess your application and contact you within 5-7 business days.
Priority Assist Performance Information
January - March 2021
|Connections completed within PA timeframe||Fault repairs completed within PA timeframe|