Consumer advice

Help and support at your fingertips

Get practical advice and the support you need to help you stay safely connected to your Telstra services at all times.

Being transparent

Customer service

Telstra wants to be a company that is part of the lives of all Australians – connecting them to the things that are most important to them – whether at home, at work or in their businesses.


Find out more about our economic, social and environmental approach and performance.

Faulty products - know your rights

Even with the great products we offer, we know that sometimes things can go wrong. Learn about consumer rights if a product you buy from us is faulty.

Handling customer information

We're open about how we collect, store, use and share your personal and other information.

Price changes

We want to be upfront about price changes. You can access an easy reference guide that explains the changes and how they may affect your service.

Phone number listings

Directory listing

You can choose to make your number public or private by registering your service as listed or unlisted in our printed, online or voice assisted directories.

Integrated public number database (IPND)

The IPND is an industry wide repository of all Public Numbers. Carriage Service Providers, also known as Data Providers, are required to provide Public Number Customer Data (PNCD) to the IPND.

Public safety

Digging & construction

You must contact Before You Dig Australia (BYDA) to register your request for plans of underground services at the location in which you intend to dig.

Acoustic shrieks and thunderstorms

Read advice on how to minimise the risk of acoustic shrieks on your phone line and find out what you should know about making calls during thunderstorms.

Public services


Telstra is the leading provider of payphone services. We provide around 18,000 public payphones throughout Australia, to meet the needs of people who are out and about.

Triple Zero (000) and 112 Emergency Call Service

The Triple Zero (000) and 112 Emergency Call Service is the 24/7 call service Australians use when they need the help of an Emergency Service Organisation – Police, Fire or Ambulance.

Keeping you safely connected

Unwelcome calls

Whether you're wanting to identify unwanted calls or report them. We're here to help. 

Cyber safety

Keeping you and your loved ones safe online with our cyber safety tips and resources.

Priority Assistance

If you or someone living with you depends on a fixed home phone due to a life-threatening medical condition, we can fix it fast.

Responsible business

The way we do business is important to us

We're committed to acting responsibly and being transparent and accountable, wherever we operate.

We're committed to conducting our business ethically and responsibly wherever we operate.

Rather get in touch? Let's get you connected

Online help & support

Find answers to your frequently asked questions.

Sign in to the My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Multilingual support

Speak with us in your preferred language. We've got you covered.

Reach out to us

We're here to answer your questions.