We're here when you need us most

Unwelcome calls

Helping you identify, manage or report unwelcome calls.

Financial hardship

Supporting you and keeping you connected. We’re here for you when you need a little help.

Priority assist

If you or someone living with you depends on a fixed home phone due to a life-threatening medical condition, we can fix it fast.

Cyber safety

Keeping you and your loved ones safe online with our cyber safety tips and resources.

Responsible business

The way we do business is important to us. We are committed to acting responsibly and being transparent and accountable, wherever we operate.

We're committed to conducting our business ethically and responsibly wherever we operate.

Other ways we are helping our community

Customer service

Telstra wants to be a company that is part of the lives of all Australians – connecting them to the things that are most important to them – whether at home, at work or in their businesses.

Reports

Find out more about our economic, social and environmental approach and performance.

Digging & construction

You must contact Dial Before You Dig to register your request for plans of underground services at the location in which you intend to dig.

Integrated public number database (IPND)

The IPND is an industry wide repository of all Public Numbers. Carriage Service Providers, also known as Data Providers, are required to provide Public Number Customer Data (PNCD) to the IPND.

Faulty products

Even with the great products we offer, we know that sometimes can go wrong. Learn about consumer rights if a product you buy from us is faulty.

Acoustic shrieks and thunderstorms

Read advice on how to minimise the risk of acoustic shrieks on your phone line and find out what you should know about making calls during thunderstorms.

Payphones

Telstra is the leading provider of payphone services. We provide around 18,000 public payphones throughout Australia, to meet the needs of people who are out and about.

Triple Zero (000) and 112 Emergency Call Service

The Triple Zero (000) and 112 Emergency Call Service is the 24/7 call service Australians use when they need the help of an Emergency Service Organisation – Police, Fire or Ambulance.

Rather get in touch? Let's get you connected

Online help & support

Find answers to your frequently asked questions.

Crowd support

Got a question? Join our online community that's open 24x7.