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Consumer Advice

Help and support
at your fingertips.

Below you’ll find practical advice and tips on how to get the most out of your Telstra services, or help you solve specific issues.

Keeping in touch

Telstra has a number of Access for Everyone programs to help you stay connected, including in times of Financial Hardship.

Disability services

Telstra is committed to making communication accessible and affordable for all our customers with communication challenges, including older customers and customers with a disability.

Our Customer Terms

Customer Terms on products and services to Home and Family (residential), Business and Government and Telstra Wholesale customers.