Sustainability - Reports
Reports
Our annual sustainability reporting provides information on our most significant sustainability impacts. This is important to both our business and our stakeholders.
Our reports
Read Telstra's reports about how we're performing in relation to society, communities, customers, employees and the environment.
Bigger Picture Sustainability Report
Where we're making the biggest impacts.
Modern Slavery Act Statement
How we manage and mitigate the specific risks of modern slavery in our operations and supply chains.
Bigger Picture Sustainability Report Data Pack
All of the data accompanying our 2024 Bigger Picture Sustainability Report.
Annual Report
Our strategy, financial performance and remuneration practices for FY24 and our ISSB IFRS S2 and TNFD disclosure.
Chief Customer Advocate Report
It's intended to highlight Telstra's annual progress in supporting customers in vulnerable circumstances.
Corporate Governance documents
Where you can find our Annual Report, Corporate Governance Statement and other key governance documents.
- 2024 Telstra Bigger Picture Sustainability Report Assurance Statement (PDF, 72.3KB)
- 2024 Telstra Modern Slavery Act Statement Assurance Statement (PDF, 71.1KB)
- 2024 Telstra Bigger Picture Sustainability Report Content Index (XLSX, 2.7MB)
- 2024 Telstra Bigger Picture Sustainability Report Glossary (PDF, 440KB)
Sustainability at Telstra
We believe that Telstra has a real opportunity to play a leadership role in creating a more sustainable and inclusive world.
We are harnessing technology to create a better digital world and minimise our impact on the planet, as well as helping our customers and Australia do the same.
A healthier planet and more inclusive world are our two most ambitious goals and they are grounded in our commitment to doing business responsibly.
Doing business responsibly
For Telstra, doing business responsibly means doing the right thing: for our customers, our people and the communities we serve.
We are committed to acting responsibly and being transparent and accountable, wherever we operate.
How we're embedding reconciliation and First Nations perspectives into our organisation.
Creating a better digital world
We are working to create a better digital world by leveraging our advanced network and technology capabilities to connect people, businesses, and communities.
We work hard to connect people and support them to access the skills and tools to get the most out of their tech and stay safe online.
Social and community reports
Telstra's activities have a significant social and community impact.
Cyber safety is one of the key pillars of Telstra’s Digital Inclusion strategy. We want to ensure our consumers are equipped with the confidence, knowledge and skills to have a positive experience in the digital world.
Addressing the Cyber Safety Challenge: From Risk to Resilience (PDF, 2MB) is a report that describes the cyber safety issues emerging from a range of technology trends, how different populations are using technologies and the risks they face, and how we can effectively respond to each group’s unique cyber safety needs. We hope this report contributes to the broader, community-wide discussion on cyber safety.
Digital literacy is one of the key pillars of Telstra’s Digital inclusion strategy. We want to ensure that older Australians are equipped with the confidence, knowledge and skills to engage and participate in the digital world.
Evaluation of the Tech Savvy Seniors Program (NSW) — Getting Seniors Online and Connected: the Social Value of Tech Savvy, evaluates the program’s social and community impacts. We hope these reports contribute to the broader, community-wide discourse on the social value of digital literacy programs.
Find out more about the Tech Savvy Seniors program and resources.
The Australian Digital Inclusion Index (ADII) is an annual study of digital inclusion in Australia, produced by RMIT University’s Digital Ethnography Research Centre and Swinburne University’s Centre for Social Impact in partnership with Telstra. The research explores Digital Inclusion across three dimensions – Access, Affordability and Digital Ability. It is a source of evidence and a guide for action.
The interactive data dashboards put the Index in your hands, meaning you can explore the digital inclusion questions that are most important to you and your community.
In 1996, we formalised commitments to ensure Australians with disability have access to communications, including the latest technological advances, by becoming one of the first major Australian corporations to lodge a Disability Action Plan with the Australian Human Rights Commission.
Our aspiration at Telstra is to build a connected future that is accessible to all Australians so everyone can thrive.
This plan presents a collection of actions that we are doing as a business to encourage, recognise, and promote an active commitment to eliminating disability discrimination.
Refer to the Archive section for more.
Sustaining our planet
We’re harnessing technology, digital and connectivity solutions to accelerate action on climate change and minimise our impact on the planet.
We are committed to leading by example and using our scale and voice to accelerate the transition to a more environmentally sustainable world.
We are also driven to make a difference beyond our business by encouraging and enabling our customers, suppliers and communities to do the same.
Environment reports
Our Environment Strategy provides a clear framework that allows us to build on and extend our programs so we can manage the most important environmental impacts across our value chain.
Our Environment Policy sets out our commitment to use our technology, expertise and scale to minimise our own and our customers’ environmental impact.
The Carbon Disclosure Project (CDP) is an independent non-profit organisation that requests and discloses, on behalf of a coalition of institutional investors and other stakeholders, the greenhouse gas emissions strategy and data of the world’s largest organisations.
Our 2024 CDP response covers key areas such as climate-related governance, risks and opportunities, sustainability strategy, emissions reduction targets, progress and other metrics.
Technology and telecommunications have a global impact and can play a significant role in decarbonising businesses and the economy. You can read about Telstra’s research into understanding the climate impacts and benefits of technology in the following reports:
- Enabling Positive Climate Action Report (PDF, 11.6MB)
- Connecting with the cloud: A low-carbon future is ahead whitepaper (PDF, 3.5MB)
- Cloud Footprint Calculator
- SMARTer2030 Australian Report November 2016 (PDF, 3.7MB)
- Towards a High-Bandwidth, Low-Carbon Future (PDF, 500KB)
- Telstra's Video Miles Trial (PDF, 458KB)
- Online Billing Life Cycle Analysis (PDF, 841KB)
- Teleworking Life Cycle Analysis (PDF, 987KB)
Other Environment Governance documents include:
We participate in a range of industry associations. This document outlines our approach to those memberships and activities in relation to our environmental policies.
Archive
- Bigger Picture Sustainability Report 2023 (PDF, 14.5MB)
- Human Rights and Modern Slavery Act Statement 2023 (PDF, 6.6MB)
- Bigger Picture Sustainability Report Assurance Statement 2023 (PDF, 164.8KB)
- Human Rights and Modern Slavery Act Statement Assurance Statement 2023 (PDF, 116.5KB)
- Bigger Picture Sustainability Report Content Index 2023 (XLSX, 560.2KB)
- Bigger Picture Sustainability Report Glossary 2023 (PDF, 219.2KB)
- Picture Sustainability Report Data Pack 2023 (XLSX, 3.9MB)
- Telstra Bigger Picture 2022 Sustainability Report (PDF, 7.2MB)
- Telstra Bigger Picture 2022 Sustainability Report Assurance Statement (PDF, 208.2KB)
- Telstra Bigger Picture 2022 Sustainability Report Content Index 2022 (XLSX, 768.7KB)
- Telstra Bigger Picture 2022 Sustainability Report Glossary 2022 (PDF, 234KB)
- Telstra Enabling Positive Climate Action Report 2022 (PDF, 11.6MB)
- Telstra Value Chain (PDF, 500KB)
- Bigger Picture Sustainability Report Data Pack 2022 (XLSX, 8.9MB)
- Telstra Climate Change Report 2022 (TCFD) (PDF, 3.7MB)
- Telstra Human Rights and Modern Slavery Act Statement 2022 (PDF, 4.1MB)
- FY21 Accessibility Action Plan (PDF, 1.3MB)
- Bigger Picture 2021 Sustainability Report (PDF, 8.5MB)
- Bigger Picture 2021 Sustainability Report - accessible (DOCX, 2.3MB)
- Bigger Picture 2021 Sustainability Report - Assurance statement (PDF, 168KB)
- Bigger Picture 2021 Sustainability Report - Data Pack (XLSX, 9.8MB)
- Bigger Picture 2021 Sustainability Report - GRI, UNGC, SASB and TCFD Index (XLSX, 2MB)
- Bigger Picture 2021 Sustainability Report - Glossary (PDF, 2.7MB)
- 2021 TCFD Appendix (PDF, 3.2MB)
- 2021 Human Rights and Modern Slavery Act Statement (PDF, 2.6MB)
- All In - Accessibility and Inclusion Issue 6 May 2021 (PDF, 1.7MB)
- Sustainability Matters Issue April 2021 (PDF, 396KB)
- Sustainability Matters Issue July 2021 (PDF, 486KB)
- Sustainability Matters Issue Sept 2021 (PDF, 394KB)
- Sustainability Matters Issue Dec 2021 (PDF, 698KB)
- 2020 Modern Slavery Act Statement (PDF, 10.5MB)
- All In Accessibility and Inclusion Issue 4 Mar 2020 (PDF, 653KB)
- All In Accessibility and Inclusion Issue 5 Nov 2020 (PDF, 563KB)
- Bigger Picture 2020 Sustainability Report (PDF, 8MB)
- Bigger Picture 2020 Sustainability Report (DOCX, 4.5MB)
- Bigger Picture 2020 Sustainability Report – Assurance statement (PDF, 178KB)
- Bigger Picture 2020 Sustainability Report - GRI and UNGC Communication on Progress Index (PDF, 381KB)
- Bigger Picture 2020 Sustainability Report - Glossary (PDF, 406KB)
- Sustainability Matters Issue April 2020 (PDF, 461KB)
- Sustainability Matters Issue July 2020 (PDF, 541KB)
- Sustainability Matters Issue Sept 2020 (PDF, 492KB)
- Sustainability Matters Issue Dec 2020 (PDF, 542KB)
- Bigger Picture Sustainability Report Data Pack 2020 (XLSX, 2.3MB)
- 2019 Modern Slavery Act Statement (PDF, 160KB)
- Bigger Picture 2019 Sustainability Report (PDF, 1.4MB)
- Bigger Picture 2019 Sustainability Report (DOCX, 824KB)
- Bigger Picture 2019 Sustainability Report – Assurance statement (PDF, 118KB)
- Bigger Picture 2019 Sustainability Report - GRI and UNGC Communication on Progress Index (PDF, 1.1MB)
- Bigger Picture 2019 Sustainability Report - Glossary (PDF, 1.4MB)
- Bigger Picture Sustainability Report Data Pack 2019 (XLSX, 3.7MB)
- Industry Association Climate Change Review (PDF, 161KB)
- 2018 Modern Slavery Act Statement (PDF, 415KB)
- All In Accessibility and Inclusion Issue 1 March 2018 (PDF, 570KB)
- All In Accessibility and Inclusion Issue 2 July 2018 (PDF, 237KB)
- All In Accessibility and Inclusion Issue 3 Dec 2018 (PDF, 845KB)
- Bigger Picture 2018 Sustainability Report (PDF, 6.83MB)
- Bigger Picture 2018 Sustainability Report (DOCX, 14.15MB)
- Bigger Picture 2018 Sustainability Report – Assurance statement (PDF, 37KB)
- Bigger Picture 2018 Sustainability Report - GRI and UNGC Communication on Progress Index (PDF, 801KB)
- Bigger Picture 2018 Sustainability Report - Glossary (PDF, 874KB)
- Bigger Picture Sustainability Report Data Pack 2018 (XLSX, 2.8MB)
2017
- 2017 Modern Slavery Act Statement (PDF, 338KB)
- Bigger Picture 2017 Sustainability Report (PDF, 6.26MB)
- Bigger Picture 2017 Sustainability Report – Assurance statement (PDF, 36KB)
- Bigger Picture 2017 Sustainability Report - GRI and UNGC Communication on Progress Index (PDF, 507KB)
- Bigger Picture 2017 Sustainability Report - Glossary (PDF, 333KB)
- Bigger Picture Sustainability Report Data Pack 2017 (XLSX, 220.8KB)
2016
- 2016 Modern Slavery Act Statement (PDF, 209KB)
- Bigger Picture 2016 Sustainability Report (PDF, 5.6MB)
- Bigger Picture 2016 Sustainability Report – Assurance statement (PDF, 33KB)
- Bigger Picture 2016 Sustainability Report - GRI and UNGC Communication on Progress Index (PDF, 249KB)
- Bigger Picture 2016 Sustainability Report - Glossary (PDF, 211KB)
- Climate Change Position Statement (PDF, 25KB)
2015
- Bigger Picture 2015 Sustainability Report (PDF, 14.7MB)
- Bigger Picture 2015 Sustainability Report – Assurance statement (PDF, 155KB)
- Bigger Picture 2015 Sustainability Report - GRI and UNGC Communication on Progress Index (PDF, 649KB)
- Bigger Picture 2015 Sustainability Report - Glossary (PDF, 211KB)
2014
- Bigger Picture 2014 Sustainability Report (PDF, 10.1MB)
- Bigger Picture 2014 Sustainability Report – Assurance statement (PDF, 151KB)
- Bigger Picture 2014 Sustainability Report - GRI and UNGC Communication on Progress Index (PDF, 425KB)
- Bigger Picture 2014 Sustainability Report - Glossary (PDF, 423KB)
- Getting seniors online and connected: the social value of Tech Savvy – summary report (PDF, 1MB)
- Getting seniors online and connected: the social value of Tech Savvy – full report (PDF, 1MB)
2013
- 2013 Banarra Independent Assurance Statement (PDF, 177KB)
- 2013 Ernst & Young Independent Assurance Statement (PDF, 126KB)
- 2013 Report to the Minister (PDF, 507KB)
- Bigger Picture 2013 – Sustainability at Telstra (PDF, 719KB)
- Bigger Picture 2013 – Responsible business (PDF, 653KB)
- Bigger Picture 2013 – Customer experience (PDF, 674KB)
- Bigger Picture 2013 – Our people (PDF, 848KB)
- Bigger Picture 2013 – Community impact (PDF, 931KB)
- Bigger Picture 2013 – Environmental impact (PDF, 845KB)
- Bigger Picture 2013 – GRI and UNGC Communication on Progress Index (PDF, 180KB)
- Bigger Picture 2013 – Glossary (PDF, 107KB
2012
- 2012 Report to the Minister (PDF, 725KB)
- Banarra Independent Assurance Statement (PDF, 183KB)
- Bigger Picture 2012 – Our Approach (PDF, 995KB)
- Bigger Picture 2012 – Our Community (PDF, 635KB)
- Bigger Picture 2012 – Our Customers (PDF, 770KB)
- Bigger Picture 2012 – Our People (PDF, 724KB)
- Bigger Picture 2012 – Our Environment (PDF, 732KB)
- Bigger Picture 2012 – GRI and UNGC Communication on Progress Index (PDF, 353KB)
- Bigger Picture 2012 – Glossary (PDF, 168KB)
- Ernst & Young Independent Assurance Statement (PDF, 136KB)
- Telstra 2012 Annual Review (PDF, 2.5MB)
2008 and earlier
- 2008 Report to the Minister (PDF, 761KB)
- 2007 Report to the Minister (PDF, 199KB)
- 2006 Report to the Minister (PDF, 528KB)
- 2005 Report to the Minister (PDF, 265KB)
- 2004 Report to the Minister (PDF, 184KB)
- 2003 Report to the Minister (PDF, 1MB)
- Corporate Responsibility Report 2008 (PDF, 2.1MB)
- Corporate Responsibility Report 2007 (PDF, 5.6MB)
- Corporate Responsibility Report 2006 (PDF, 600KB)
- Corporate Responsibility Report 2005 (PDF, 1.06MB)
- Corporate Responsibility Report 2004 (PDF, 1.6MB)
- Corporate Responsibility Report 2003 (PDF, 1.6MB
Disability Action Plans & Review Reports
- Telstra’s Accessibility & Inclusion Plan 2017-2019 (PDF, 958KB)
- Telstra’s Accessibility & Inclusion Plan 2017-2019 (DOCX, 863KB)
- Telstra's Fifth Disability Action Plan 2010-2012 (PDF, 238KB)
- Telstra's Fifth Disability Action Plan 2010-2012 (DOC, 441KB)
- Telstra's Fourth Disability Action Plan 2007-2009 (PDF, 116KB)
- Telstra's Fourth Disability Action Plan 2007-2009 (DOC, 610KB)
- Telstra's Third Disability Action Plan 2002-2004 (PDF, 220KB)
- Telstra's Third Disability Action Plan 2002-2004 (DOC, 610KB)
- Telstra's Second Disability Action Plan 1999-2001 (PDF, 148KB)
- Telstra's Second Disability Action Plan 1999-2001 (DOC, 170KB)
- Telstra's First Disability Action Plan 1996-1998 (PDF, 167KB)
- Telstra's First Disability Action Plan 1996-1998 (DOC, 269KB)
- Telstra's Fifth Disability Action Plan Review Report 2010-2012 (PDF, 249KB)
- Telstra's Fifth Disability Action Plan Review Report 2010-2012 (DOC, 166KB)
- Telstra's Fourth Disability Action Plan Review Report 2007-2009 (PDF, 1MB)
- Telstra's Fourth Disability Action Plan Review Report 2007-2009 (DOC, 307KB)
- Telstra's Third Disability Action Plan Review Report 2002-2004 (PDF, 285KB)
- Telstra's Third Disability Action Plan Review Report 2002-2004 (DOC, 362KB)
- Telstra's Second Disability Action Plan Review Report 1999-2001 (PDF, 162KB)
- Telstra's Second Disability Action Plan Review Report 1999-2001 (DOC, 380KB)
- Telstra's First Disability Action Plan Review Report 1996-1998 (PDF, 188KB)
- Telstra's First Disability Action Plan Review Report 1996-1998 (DOC, 229KB)
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