Support

Fix it yourself with our smart troubleshooting tool, or find answers in our how to’s and set up guides

Troubleshoot now

Our smart troubleshooting tool will give you step-by-step guidance to fix service issues. If we can’t fix your problem online, call us with the reference number and we’ll prioritise you so you save time in the queue.

My internet connection

  • Unable to browse
  • Slow connection or dropping out

My Wi-Fi

  • Unable to connect or dropping out
  • Can’t set up Wi-Fi

My mobile

  • Set up and manage
  • Can’t call, sms or access internet

Telstra Email™

  • Unable to send or receive emails
  • Can’t remotely access email

My home phone

  • Unable to make or receive calls
  • Hearing a strange dial tone or announcement

Explore our support section

Billing and accounts

  • Manage your account
  • Pay your bill

Broadband

  • nbn™, ADSL and cable
  • Speed and outage checks

Email

  • Set up email
  • How to use Telstra Email™

Home phone

  • User guides
  • Features and settings

Smart Home

  • Set up and how to’s
  • Google Home

Mobiles and tablets

  • Data and usage
  • Pre-paid

Pre-paid

  • Activate and recharge
  • View or change your Pre-paid offer

TV, movies and music

  • Apple Music
  • Foxtel from Telstra, Telstra TV and T-Box

Get in touch

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