Welcome to Telstra Support
Broadband Troubleshooting Tool
Got speed, dropout or connection issues? Fix it yourself with our smart troubleshooting tool
Troubleshoot my mobile
Get your smartphone or tablet back in action as soon as possible with our quick and easy troubleshooting tool
Troubleshoot my Wi-Fi
Wi-Fi slow or dropping out? Trouble setting up your modem? Get back up to speed with our easy troubleshooting tools.
Telstra Mail troubleshooting
Can’t send or receive emails, or access your mailbox remotely? Get some simple tips to fix it yourself.
Phone line troubleshooting
Can’t make or receive calls? Hearing a strange tone or announcement? Get smart tips to fix phone line issues yourself.
What do you need help with?
Other Support options
Multilingual Support
If you'd like to speak with us in your preferred language, we've got you covered.