Support

Fix it yourself with our smart troubleshooting tool, or find answers in our how to’s and set up guides.

Troubleshooting tools

Our smart troubleshooting tools will give you step-by-step guidance to fix service issues. If we can’t fix your problem online, call us with the reference number and we’ll prioritise you so you save time in the queue.

My internet connection

Unable to browse, slow connection or dropping out?

Troubleshoot now

Troubleshoot my Wi-Fi

Need help setting up your Wi-Fi, unable to connect or dropping out?

Get help

Troubleshoot my mobile

Can’t call, SMS or access the internet, or need help setting up your phone?

Get help

Telstra Mail®

Having trouble sending or receiving emails? Can’t access email remotely?

Troubleshoot now

My home phone

Can’t make or receive calls, or hearing a strange dial tone or announcement?

Troubleshoot now

Explore our support section

You may find your answer in one of our support articles.

Billing and accounts

Managing your account and billing information.

Find out more

Internet and nbn™

Support for nbn, ADSL, and cable, plus speed and outage checks.

Find out more

Email

Set up your email, and find out how to use your Telstra Mail®

Find out more

Home Phone

User guides, features and settings.

Find out more

Smart Home

Set up, how to’s and Google home.

Find out more

Mobile and Tablets

Data, usage and Pre-paid.

Find out more

Pre-Paid

Activate, recharge, and view or change your Pre-paid offer.

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TV, music and movies

Apple music, Foxtel from Telstra, Telstra TV® and T-box..

Find out more

Extra tech help

Printer problems, virus checks and support for all your gadgets.

Get help now
CrowdSupport®

Have a question about mobile phones? Ask our Customer Forum.

Go to CrowdSupport
24x7 Chat

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Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

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Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

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