The My Telstra app
My Telstra makes it easy
Our new and improved app makes it easy to do what you need to do without the wait. View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
What's inside the app
Services & payments
View bills, make payments, track data usage and recharge your pre-paid service.
Help when you need it
The Get Help screen makes it easy to troubleshoot tech issues, track orders, check for network outages and more.
Contact us via Messaging
The new way to contact Telstra, simply send us a message and we’ll get back to you as soon we can.
Shopping & rewards
Shop for the latest tech and devices, or redeem Telstra Plus rewards and member benefits.
Send us a message
An easy way to get in touch
Unlike Live Chat, you don’t need to standby online for a response. Think of it like SMS messaging — you'll get a notification each time we reply.
What's new
Each month, we release new features and improvements to help you get what you need from us. Find out more in our monthly release updates.
New capabilities this month
Get an overview of your Wi-Fi’s performance, check out a refreshed home screen with the latest news, manage your spot in a store’s queue and more.
Check your connected devices
View your modem information, the devices connected to your Wi-Fi network and their signal strength, plus earn bonus Telstra Plus points with the latest offers from our partners.
Be in the know
Test your Wi-Fi connection speeds in the My Telstra App, see the data usage and details for all your services on the home screen and explore our new look mobile summary screen.
How to use the app
Watch our brief videos to see how you can manage your Telstra account, make payments, troubleshoot tech issues and much more.
How to register a Telstra ID in the My Telstra app
Register for a Telstra ID to view all of your services
- Open the My Telstra app
- Tap Create a new Telstra ID
- and Let's get started
- Enter your details
- and follow the prompts.
How to troubleshoot your services in the My Telstra App
Smart troubleshooting with My Telstra App
- Login to the My Telstra App using your Telstra ID
- Select Get Help. Choose the product you need help with
- Tell us which services are affected
- Select which issue you are experiencing. Follow the prompts.
Stay on top of your bills and account. Now you can view, query and organise your payments and services wherever you are.
View of pay your Telstra bill with our My Telstra App
Pay your Telstra bill with our My Telstra App
- Login to the My Telstra App using your Telstra ID
- Choose the bill you want to pay. Hit Pay now
- Enter the bill amount. Choose your payment method.
Request a Payment Extension on your Telstra Service on My Telstra app
Apply for an extension with My Telstra App
- Login to the My Telstra App using your Telstra ID
- Choose the bill you want to pay and select Pay now
- Select Request payment extension
- and accept.
Download the My Telstra app
-
Download
To download My Telstra or upgrade from Telstra 24x7, use the link below to be taken to your app store. -
Sign in
Use your Telstra ID to sign in. If you don’t have one, register now. Not sure what your Telstra ID is? We can help -
Get started
Start using the app to manage your services and get the help you need, when you need it.
Get the My Telstra app
Get the My Telstra app
Get the My Telstra app
