Telstra 24x7 is now My Telstra

My Telstra makes it easy

Our new and improved app makes it easy to view services, bills and make payments on the go. Download it now and get the help you need without the wait.

Apple download

Android download

Latest updates

My Telstra May updates

We’re continually working to enhance My Telstra. In this month’s update, the nbn health check tool makes it easy to diagnose connectivity issues. Plus, there’s even more streaming services to keep you entertained.

Find out more

Message us in the My Telstra app

If you need help with your Telstra account, you can now send us a message and we’ll reply as soon as we can. You won’t need to wait online as you’ll receive a notification once we’ve replied.

How to use messaging

25GB extra data so you can stay in touch

All our personal and small business post-paid mobile and mobile broadband customers can register for an extra 25GB of data at no extra charge - to use in Australia within 30 days.

Register via My Telstra by 30 June

Everything Telstra at your fingertips

Manage your account

Track your data usage, manage your services and recharge when it suits you.

View bills and payments

View, query and pay your Telstra bill and organise your payment options on the go.

Access your rewards

Telstra Plus members can tap into benefits and redeem rewards with the tap of a finger.

My Telstra: at a glance

Services made easy

Stay on top of things with a handy snapshot of all your services, rewards and important updates on the Home screen.

Help made easy

A new Get Help screen lets you get answers fast online. You can also check for outages, track orders and troubleshoot issues.

Updates made easy

Easily locate your billing and order update messages in the new and secure notiﬁcations centre.

Shopping made easy

Explore offers tailored to you and buy the latest devices, tech and accessories.

Download the My Telstra app

Download

To download My Telstra or upgrade from Telstra 24x7, use the link below to be taken to your app store.

Sign in

Use your Telstra ID to sign in.

If you don’t have one, register now.

Not sure what your Telstra ID is? We can help

Get started

Start using the app to manage your services and get the help you need, when you need it.

Get the My Telstra app

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Frequently Asked Questions

Simply visit our Support Centre to find how-to guides and troubleshooting tips.

Download instructions
1. Open the App Store (for Apple users) or the Google Play (for Android users):
2. Search for My Telstra and select to install
3. When the End User Terms appear, select Accept to start download
4. Good to know: around 50MB (Android) or 100MB (iOS) of data will be used. Use Wi-Fi if you wish to avoid using your mobile data.
5. Once it’s finished installing, select Open, or find the My Telstra icon on your screen to launch the app
I am currently using the Telstra 24x7 app. Do I need to do anything?

If you have auto app updates enabled, you won’t need to do a thing. If you don’t, simply search for My Telstra in the App store or Google Play and select Update. You can read more here.
What operating systems and devices are compatible with the My Telstra app?

The My Telstra app will work on any Android device, iPad or iPhone if it meets the following OS requirements
1. Android 5.1 or later
2. Apple iOS 11 or later
Windows Phone and Blackberry phones are not compatible with the My Telstra app.

If my device is not compatible with My Telstra app, will I still be able to use the Telstra 24x7 app?

Yes, you may choose to stay on the Telstra 24x7 app, however we’ll be ceasing support for the Telstra 24x7 app in the coming months.

I’m a small business customer. Can I use the My Telstra app?

Yes, you’ll be able to use the app to manage your services and devices.

How much space do I need on my device to install the My Telstra app?
1. For Android users: 46.7 MB.
2. For iPhone or iPad users: 100-110MB.
What is a Telstra ID and do I have one?

A Telstra ID is the only log in you need to access all your Telstra services.

You may already have a Telstra ID if:
1. You already use one of our online services. This could include the Telstra 24x7 app, My Account, Telstra Plus or AFL Live Pass
2. You use Telstra Mail or have a BigPond or Telstra.com email address
If you don’t have a Telstra ID, you can register for one here, it’s easy.

Can I use the app without a Telstra ID?
1. It’s best to sign in using your Telstra ID. If you install the app on a device that’s connected to the Telstra mobile network, you can use the app without using your Telstra ID, however it limits what you can do with the app.
2. For security reasons, if you are not logged in with your Telstra ID you won’t be able to use the app at all when connected to Wi-Fi.
What should I do if I’ve forgotten my Telstra ID?

You can recover your username or reset your password online.