What's inside the app

Services & payments

View bills, make payments, track data usage and recharge your pre-paid service.

Help when you need it

The Get Help screen makes it easy to troubleshoot tech issues, track orders, check for network outages and more.

Contact us via Messaging

The new way to contact Telstra, simply send us a message and we’ll get back to you as soon we can. 

Find out more >

Shopping & rewards

Shop for the latest tech and devices, or redeem Telstra Plus rewards and member benefits.

Each month, we release new features and improvements to help you get what you need from us. Find out more in our monthly release updates.

Monitor faults with ease

Check the status of any reported fault through the Get Help screen, plus view and reschedule nbn fault technician appointments.

See what’s new: July updates > 

Self-service payment extensions

Need more time to pay your bill? You can now request an extension of up to 42 days on the Payments screen..

Tell me more: June 4 updates >

NBN Health Check

Diagnosing connectivity issues on nbn services has never been easier with our new nbn health check tool. 

Find out more: May updates > 

 

Watch our brief videos to see how you can manage your Telstra account, make payments, troubleshoot tech issues and much more.

 

Register for Telstra ID

  1. Tap on Sign in or Register
  2. Select Create a Telstra ID and follow the prompts.

Troubleshoot your services

  1. Tap the Get Help tab
  2. Select product you want to troubleshoot and Get help with an issue.

Stay on top of your bills and account. Now you can view, query and organise your payments and services wherever you are.

Pay your bill

  1. Tap the Payments tab
  2. Select the bill you want to pay.

Request a payment extension

  1. Tap the payments tab and select the bill you want to extend
  2. Select Request a payment extension and follow the prompts.

Download the My Telstra app

Download

To download My Telstra or upgrade from Telstra 24x7, use the link below to be taken to your app store.

 

Sign in

Use your Telstra ID to sign in. 

If you don’t have one, register now.

Not sure what your Telstra ID is? We can help

Get started

Start using the app to manage your services and get the help you need, when you need it.