The My Telstra app – Making it easy

My Telstra makes it easy

Manage your account, pay your bill, recharge a pre-paid service, update your contact details, get help when you need it and so much more, all in the app.

Download My Telstra

Key app features

Manage your account

View bills, make payments, track data usage and recharge your pre-paid service.

Help in your hands

The Get Help screen makes it easy to troubleshoot tech issues, track orders, check for service interruptions and more.

In app Messaging

An easy way to contact Telstra, simply send us a message and we’ll get back to you as soon we can.

Learn how to message us

Shopping & rewards

Shop for the latest tech and devices or add on extras such as Wi-Fi Booster and Game Optimiser or entertainment extras including Binge and Kayo.

How do I get the app?

Download
1. To download the My Telstra app, open the App Store (for Apple users) or Google Play (for Android users)
2. Search for My Telstra and select install
Download My Telstra
Sign in
Use your Telstra ID to sign in. If you don’t have one, you can register for a Telstra ID now. Not sure what your Telstra ID is? Learn more about Telstra ID.
Get started
Start using the app to manage your services and get the help you need, when you need it.

Latest features

Each month, we release new features and improvements to help you get what you need from us.

Personalised offers for you

Head to the Shop tab to discover a brand new look with tailored offers to compliment your services and devices.

View April updates

Share images and files while messaging us

You can now attach images, screenshots, and other media files when messaging our agents in the app. Great for anyone who might need extra support for troubleshooting or technical advice.

View March updates

Speak with us

Customers can skip the long queue by viewing estimated hold times for the day and choose the best time to get in touch with us via Speak with us. In addition, we’ve added messaging making it even easier for customers to get in touch when they need extra support.

View February updates

Frequently Asked Questions

Download instructions

Open the App Store (for Apple users) or the Google Play (for Android users):

Search for My Telstra and select to install

When the End User Terms appear, select Accept to start download

Good to know: around 50MB (Android) or 100MB (iOS) of data will be used. Use Wi-Fi if you wish to avoid using your mobile data.

Once it’s finished installing, select Open, or find the My Telstra icon on your screen to launch the app

I am currently using the Telstra 24x7 app. Do I need to do anything?

Existing Telstra 24x7 users will need to manually upgrade their app by searching My Telstra in their app store, then tapping update.
What operating systems and devices are compatible with the My Telstra app?

The My Telstra app will work on any Android device, iPad or iPhone if it meets the following OS requirements

Android 5.1 or later

Apple iOS 11 or later

Windows Phone and Blackberry phones are not compatible with the My Telstra app.

If my device is not compatible with My Telstra app, will I still be able to use the Telstra 24x7 app?

Yes, you may choose to stay on the Telstra 24x7 app, however we’ll be ceasing support for the Telstra 24x7 app in the coming months.

I’m a small business customer. Can I use the My Telstra app?

Yes, you’ll be able to use the app to manage your services and devices.

How much space do I need on my device to install the My Telstra app?

For Android users: 46.7 MB.

For iPhone or iPad users: 100-110MB.
What is a Telstra ID and do I have one?

A Telstra ID is the only log in you need to access all your Telstra services.

You may already have a Telstra ID if:

You already use one of our online services. This could include the Telstra 24x7 app, My Account, Telstra Plus or AFL Live Pass

You use Telstra Mail or have a BigPond or Telstra.com email address

If you don’t have a Telstra ID, you can register for a Testra ID now, it’s easy.

Can I use the app without a Telstra ID?

It’s best to sign in using your Telstra ID. If you install the app on a device that’s connected to the Telstra mobile network, you can use the app without using your Telstra ID, however it limits what you can do with the app.

For security reasons, if you are not logged in with your Telstra ID you won’t be able to use the app at all when connected to Wi-Fi.

What should I do if I’ve forgotten my Telstra ID?

You can recover your username or reset your password online.
The My Telstra app has replaced the Home Dashboard App and is no longer available. Download the My Telstra to continue managing your home internet, you can;

Check for service disruptions

View all devices connected to your modem

See your monthly data allowance

Manage your Broadband Protect settings

Run speed tests and keep a history to track the performance of your connection

Access network troubleshooting tips and tricks.
There are a few ways to fix this issue.

For Android:

Clear the app data

Go to your System settings

Open Apps and notifications then find My Telstra

Select Storage and cache then Clear storage

Uninstall and reinstall the app

For iOS:

Uninstall and reinstall the app
There are a few ways to fix this issue.

For Android

Clear the cache and cookies

In the address bar, select the lock icon to view site information

Select Cookies and delete to clear all data

Close the app and wait for 5 seconds

Open the My Telstra app and try to sign in again

Change your default browser

Close the My Telstra app, including in the background

Open Settings and select Apps and notifications

Select Default apps then Browser app

Choose Chrome as your default browser

Open the My Telstra app and try to sign in again

For iOS

Clear website data

Open Safari on your device and select Settings

Scroll down and choose Advanced then Website Data

Select Show All Sites and scroll down so you can see telstra.com

Select Edit

Remove all telstra.com data by tapping on the - (minus) button

Confirm by selecting Delete

Open the My Telstra app and try to sign in again

How-to

A Telstra ID is the only sign-in you need to access and manage all your Telstra apps and services and is quick and easy to create. You can set one up within the app.
1. Open the My Telstra app
2. Tap Create a new Telstra ID
3. and Let's get started
4. Enter your details
5. and follow the prompts.
Need help? Watch our short video on how to register for a Telstra ID within the My Telstra app.
Smart troubleshooting with My Telstra app:
1. Login to the My Telstra app using your Telstra ID
2. Select Get Help. Choose the product you need help with
3. Tell us which services are affected
4. Select which issue you are experiencing. Follow the prompts.
Need help? Watch our short video on how to troubleshoot your services in the My Telstra app.
Pay your Telstra bill with our My Telstra app in a few easy steps:
1. Login to the My Telstra app using your Telstra ID
2. Choose the bill you want to pay. Hit Pay now
3. Enter the bill amount. Choose your payment method.
Need help? Watch our short video on how to pay your Telstra bill with our My Telstra app.
Apply for a payment extension with My Telstra app:
1. Login to the My Telstra app using your Telstra ID
2. Choose the bill you want to pay and select Pay now
3. Select Request payment extension
4. and accept.
Need help? Watch our short video on how to request a payment extension in the My Telstra app.
Check for outages in your area with My Telstra app.

Questions about your service? Answers on our My Telstra App.
1. Login to the My Telstra app using your Telstra ID
2. Select Get Help and check for outages in your area.
Need help? Watch our short video on how to check for outages in the My Telstra app.
Query a charge with our My Telstra app:
1. Login to the My Telstra app using your Telstra ID
2. Tap Payments
3. Select the bill you want to query
4. Hit Query a bill
5. Follow the prompts.
Need help? Watch our short video on how to query a charge in the My Telstra app.
Trouble logging in to the My Telstra app? Reset your Telstra ID password in the My Telstra app.
1. Tap Sign in or register
2. Tap Reset password
3. Enter your username and tap Send email
4. We'll send you an email with further instructions.
Need help? Watch our short video on how to reset your Telstra ID password in the My Telstra app.
Manage contacts with authority on your account in the My Telstra app:
1. Select Security settings from the profile sreen
2. Then select Account contacts to view the contacts who have authority on your account
3. Select the contact you wish to manage
4. Change their level of authority, remove them from your account, or re-authorise
5. Follow the prompts.
Need help? Watch our short video on how to manage account authority in the My Telstra app.
Recharge your pre-paid service with our My Telstra app:
1. Login to the My Telstra app using your Telstra ID
2. Open the Service tab and choose your Pre-paid service
3. Select Recharge now and follow the prompts.
Need help? Watch our short video on how to recharge your Pre-Paid in the My Telstra app.
Set up a direct debit with our My Telstra app:
1. Login to the My Telstra app using your Telstra ID
2. Tap Payments
3. Select your latest bill
4. Choose your direct debit payment method and enter your details
5. Follow the prompts.
Need help? Watch our short video on how to set up a direct debit in the My Telstra app.
Check your plan and contract details with My Telstra app:
1. Select the service you want to check
2. Take a look at the Your plan section. Tap Manage and follow the prompts.
Need help? Watch our short video on how to check your contract details in the My Telstra app.
Track your Telstra order with our My Telstra app:
1. Login to the My Telstra app using your Telstra ID
2. Tap Get help
3. Choose Track my orders
4. Your order tracking details will appear here.
Need help? Watch our short video on how to track your Telstra order in the My Telstra app.
Paid your bill? Use the My Telstra app to let us know:
1. Choose the account you made a payment for
2. Tap Report a payment
3. Confirm your details and follow the prompts.
Need help? Watch our short video on how to report a payment in the My Telstra app.
Now you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, then let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.
1. Login to the My Telstra app using your Telstra ID
2. Tap Get help
3. Select Visit a store
4. Hit Join a store’s queue
5. Follow the prompts

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Take me to

Take me to

My Telstra app

My Telstra makes it easy

Key app features

Manage your account

Help in your hands

In app Messaging

Shopping & rewards

How do I get the app?

Download

Sign in

Get started

Latest features

Personalised offers for you

Share images and files while messaging us

Speak with us

Telstra Plus

Get 10,000 points with Telstra Plus Market

Frequently Asked Questions

How do I get the My Telstra app?

Compatibility and system requirements

Using My Telstra with a Telstra ID

Why can’t I use the Home Dashboard App anymore?

What do I do if the My Telstra app keeps crashing?

I get a blank screen or expired session error when I log into the My Telstra app. What do I do?

How-to

Register a Telstra ID

Troubleshoot your services

Pay your Telstra bill

Request a payment extension on your Telstra service

Check for outages

Query a charge

Reset Telstra ID password

Manage account contacts