How a Telstra ID helps you check out faster and stay secure

What is a Telstra ID?

A Telstra ID is your username and password for accessing Telstra services online. It’s the only login you need for My Telstra and other apps, making it easier to manage everything in one place. 

You’ll need to have an active Telstra service to create a Telstra ID. If you’ve used the My Telstra app or managed your services online, you may already have one.

How to create your Telstra ID

Creating a Telstra ID is quick and simple, unlocking all the benefits of secure, streamlined access to your Telstra services.

If you’re a Telstra customer, follow these steps to set up your Telstra ID:

1. Go to the Telstra ID registration page.
2. Enter your name, email and account details.
3. Verify your identity with a One Time PIN.
4. Set your password.
5. Create your Telstra PIN for added security.
6. Sign in and start managing your services.

Set up your Telstra ID

Benefits of a Telstra ID

Telstra ID isn’t just a login, it’s your key to a seamless digital experience. It combines simplicity and strong security so you can stay in control anywhere.

Your Telstra ID gives you:

• faster checkout for online purchases using saved details
• secure access to all Telstra services without multiple passwords
• one login for MyTelstra app and other Telstra platforms
• eligibility for Telstra Plus rewards when you sign in
• an easy way to manage your account online from any device.

Discover more ways to pay when shopping online with Telstra.

Security features

Your Telstra ID comes with built-in security to protect your account and personal information:

• Multi-factor authentication adds extra protection with a one-time code, Telstra PIN or biometrics.
• Telstra PIN is a simple 4-digit code for identity verification.
• Passkeys let you sign in using your fingerprint, face or device lock. Learn more about how passkeys make signing in easier and safer.
• Device Security Essentials in the My Telstra app helps protect you with Wi-Fi scanning and safe browsing alerts.

These features work together to make your Telstra ID one of the safest ways to manage your services online.

My Telstra app and Telstra ID

Your Telstra ID unlocks the full potential of the My Telstra app.

With one secure login, you can:

• view and pay bills quickly
• track data usage and manage services
• set up AutoPay for hassle-free payments
• enable biometrics and passkeys for secure sign-in
• access Device Security Essentials for safer browsing.

Download the My Telstra App

Telstra Plus Rewards

Your Telstra ID is your gateway to Telstra Plus. 

Sign in with your Telstra ID to:

• earn 10 points for every dollar spent on eligible services
• redeem points in the Rewards Store for phones, accessories and more
• pay entirely with points or combine points with a credit card for extra flexibility.

Our guide to Telstra Plus

Forgot or need a Telstra ID?

Your Telstra ID is essential for secure access and rewards. If you’ve lost your login details or don’t have a Telstra ID yet, here’s what to do:

• Recover your Telstra ID: Enter your name and account details to retrieve your username and password.
• Create a new Telstra ID: Quick registration for Telstra customers who don’t have one yet.