Accounts & payments
Get help with your payments and account management.
Search suggestions will appear below the field as you type
No results found
Take me to
Quick links
Browse our help topics
Common questions
- Two-step verification
- How do I set up and manage a passkey?
- What forms of ID can I use for verification?
- How do I view or print my bills or Pre-Paid tax invoices?
- How can I receive my bills?
- What is a Telstra PIN?
- How do I verify my identity with ConnectID?
- How do I change my address?
- How do I check my contract or cancel a Telstra service?
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Chat with us
If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.