What is AutoPay?
AutoPay is the automatic payment you set up to pay for your Upfront services using your nominated credit card, debit card or bank account.
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Set and forget with AutoPay
When you sign up or switch to an Upfront plan and choose to pay with AutoPay, we'll ask you for your AutoPay payment method details during the order and save them as your payment method. Then the monthly cost of your Upfront plan will be paid automatically from your default payment method each month on your payment date.
If your payment is due on a date that isn’t in every month (e.g. 31st), it will be paid the following day.
Changes to a service part-way through a monthly charging cycle are effective immediately but aren't charged until your next AutoPay payment date. For one-off charges like device payout fees and installations, we issue an invoice ten business days before your default AutoPay method is debited.
No more bills
If you pay with AutoPay you won't receive a bill, instead we'll send you a tax invoice once your AutoPay payment has been processed. You can view and download past invoices under 'Payment' in My Telstra.
Know what you're paying
You can view upcoming charges and payment dates in My Telstra, so you know what you'll pay that month and when.
In My Telstra, you can:
- Check your upcoming charges and payment dates
- Update your payment details
- View and download your invoices.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
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We're here to answer your questions.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.