Understand fees on payment methods
Take me to
Billing options
| How we provide your bill to you | Fee |
|---|---|
Paper bill (A4) |
$2.90 |
Email or online bill |
$0.00 |
Payment options
| Payment options | Fee |
|---|---|
| Autopay | $0.00 |
PayPal |
$0.00 |
Direct debit from bank account, debit card or credit card |
$0.00 |
BPAY® and BPAY® View |
$0.00 |
Centrelink - Centrepay |
$0.00 |
Telstra Bill Assistance Program Certificates |
$0.00 |
By debit card or credit card via the Telstra website, the My Telstra app or over the phone |
Debit or credit card payment processing fee |
| In person at Australia Post | $3.30 |
Telstra's CRN changed on 8 October 2024. If you already have Centrepay deductions set up to pay your Telstra bills you don't need to do anything at this stage.
Debit and credit card fees
| Debit or credit card | Fee |
|---|---|
VISA, Mastercard, American Express |
0.30% plus GST* |
You can avoid debit and credit card fees by setting up a direct debit.
*GST is calculated based on the taxable charges on the bill
Fee exemptions
Fee exemptions are available for:
- Concession card holders including pension, health care and Veterans’ Affairs.
- Those who receive large print bill copies.
Frequently asked questions
A non-electronic payment fee is the fee we charge if you pay your bill at Australia Post. The Fee for your last non-electronic payment includes GST and appears on your bill in the Account Charges & Credits section.
If you make multiple payments in a billing period, you will be charged once for each payment.
You may be exempt from these fees if you:
- Are registered for Telstra's Pensioner Discount or Disability Equipment Program or hold an Australian Government Health Care Card; or
- Use the Telstra Bill Assistance Program Certificate.
Note: You will need to provide us with the details of your Australian Government Pension or Health Care Card either over the phone or in-store if these details aren’t already registered with us.
A payment processing fee is the fee we charge if you pay your bill with a debit or credit card. The Payment processed includes GST and appears on your bill in the Account Charges & Credits section.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Chat with us
If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.