Understand fees on payment methods

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    Our billing and payment options

    How we provide your bill to you Fee

    Paper bill (A4)

    $2.20

    Email or online bill

    $0.00 

    Important: To make the switch to fee-free electronic billing, find out how to say goodbye to paper bills.

    Payment options Fee

    PayPal

    $0.00

    Direct debit from bank account, debit card or credit card

    $0.00

    BPAY® and BPAY® View

    $0.00

    Centrelink - Centrepay

    $0.00

    Telstra Bill Assistance Program Certificates

    $0.00

    By debit card or credit card via the Telstra website, the My Telstra app or over the phone

    Debit or credit card payment processing fee

    In person at an Australia Post or Telstra store

    $2.50 + debit or credit card payment processing fee (if applicable)

    By cheque through postal mail

    $2.50

    Learn more about the ways you can pay your bill.

    Important: If you pay with a debit/credit card, you may be charged a processing fee. You can avoid paying these fees by setting up a direct debit. 

    Applicable debit and credit card fees

    Debit or credit card Fee

    VISA, Mastercard, American Express

    0.30% plus GST*


    *GST is calculated based on the taxable charges on the bill

    Fee exemptions

    Fee exemptions are available for:

    • Concession card holders including pension, health care and Veterans’ Affairs.
    • Those with a disability equipment requirement including braille or large print bill copies.

    Frequently asked questions

    A non-electronic payment fee is the fee we charge if you pay your bill at an Australia Post or Telstra store. The Fee for your last non-electronic payment includes GST and appears on your bill in the Account Charges & Credits section.

    If you make multiple payments in a billing period, you will be charged once for each payment.

    You may be exempt from these fees if you:

    • Are registered for Telstra's Pensioner Discount or Disability Equipment Program or hold an Australian Government Health Care Card; or
    • Use the Telstra Bill Assistance Program Certificate.

    Note: You will need to provide us with the details of your Australian Government Pension or Health Care Card either over the phone or in-store if these details aren’t already registered with us.

    A payment processing fee is the fee we charge if you pay your bill with a debit or credit card. The Payment processed includes GST and appears on your bill in the Account Charges & Credits section.

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