Pay my bill
There are many ways to pay your bill, depending on your plan. If you receive a monthly bill, payment options available will be listed on your bill.
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Telstra bill payment options
For customers on an Upfront plan who receive a bill, the following payment methods are available to pay your bill.
Note: you'll be unable to pay for your Upfront Plan via PayPal.
Pay with My Telstra
To pay your bill in My Telstra:
- Go to Payments
- Select your service and follow the steps to pay
- Select Pay now.
Other payment methods
Call 1300 369 666 and follow the prompts. You’ll need your Telstra account number before you call, then pay by debit or credit card. Fees apply. Find out more about our debit and credit card fees.
Centrepay is an automatic deduction that you can nominate from your Centrelink benefit.
If you’re a Centrelink customer and a Telstra home phone customer, you can nominate an amount to be regularly deducted from your Centrelink payment (minimum $10 a fortnight) to your Telstra account. You remain responsible for paying any outstanding amounts.
To apply for Centrepay:
- visit a Centrelink Customer Service Centre
- apply from your myGov account
- go online to find more information and apply for Centrepay
- call Centrelink on 13 2300.
Note: When starting a new Centrepay deduction you will be required to include a service provider's Centrepay Reference Number (CRN). For Telstra, this is 555 140 429X.
You can pay in person at an Australia Post store. Fees apply. Find out more about our payment fees and exemptions.
- If you already have BPAY, the biller code may have changed:
- Sign in to your online banking
- Choose the BPAY® payment option in the payments section
- Delete your saved biller code and replace with the:
- Telstra BPAY® Biller Code found on the bottom of your bill next to the BPAY symbol
- BPAY® Reference number (this is your account number, at the bottom of your bill)
- Enter the amount you want to pay
- Click Pay.
- If you’d like to set up BPAY:
- Sign in to your financial institution’s website, search for BPAY® and follow the prompts
- Alternatively, contact your financial institution directly.
AutoPay invoice payments
AutoPay is the automatic payment you set up to pay for your upfront services using your nominated credit card, debit card or bank account.
If you pay with AutoPay, you'll get a reminder 3 days before the payment is debited from your chosen account. If your payment is due on a date that isn’t in every month (e.g. 31st), it’ll be paid the following day.
Changes to a service part-way through a monthly charging cycle are effective immediately but aren't charged until your next AutoPay payment date. For one-off charges like device payout fees and installations, we issue an invoice ten business days before your default AutoPay method is debited.
You’ll get a reminder
You'll get a reminder notification 3 days before your AutoPay payment is due for the Upfront Plan.
Your AutoPay payment date
The AutoPay payment will align to your current monthly bill issue date or, if you already have services on AutoPay, to an existing AutoPay payment date and cover you for the month ahead. You can view your digital receipt in the My Telstra app.
Device repayments
If you've added a device on a repayment plan, the first device payment was paid on the day you signed up. Your ongoing monthly device payment will be charged on the same day as your monthly plan payment date, once your device has been received.
Recurring bill for other services
You'll receive a separate bill for any other Telstra services that are not on an Upfront plan, like an internet service or accessories.
To set up an AutoPay in My Telstra:
- Go to Payments
- On your service card, select Set up AutoPay
- Select Continue
- Choose your payment method and follow the prompts.
Currently, you can only make full payments through direct debit on your nominated AutoPay payment date.
We're working on future options that will provide greater payment flexibility.
Your monthly payments for Upfront Plans will be taken out of your default payment method (credit/debit card or bank account).
You can check or change your default account in the My Telstra app:
- Go to Payments
- Select Manage direct debit
- Select Update details
- Check the payment method that’s tagged as ‘default’
- Choose the relevant account to change your default payment account.
Pay with direct debit (Small business plans only)
Automatic Payments take the stress out of remembering to pay your bill, just set and forget.
Using My Telstra, you can view your next payment date and amount, and view your payment history. And, if you're a Telstra Plus member, you'll earn Telstra Plus points each time you make a payment.
Note, you don’t need to sign up for direct debit if:
- you are paying via Centrelink
- you are paying with a Telstra Bill Assistance Certificate
- you don't have access to a credit card or bank account.
To add a direct debit in My Telstra:
- Go to Payments
- Select Set up direct debit
- Enter your payment details and Save.
To cancel a direct debit, sign in to My Telstra and go to Payments.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
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If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.