How do I check my contract or cancel a Telstra service?
Take me to
To check your plan details or cancel services, sign in to My Telstra and go to Services.
If your query is about ADSL, you'll need to message us.
What if I signed up for a Mobile or Data Plan between 25 June 2019 and 30 June 2020?
A Device Payment Contract (DPC) lets you pay off your mobile or tablet in interest-free monthly repayments over 24 or 36 months, but only if you’ve signed up for a Mobile or Data Plan between 25 June 2019 and 30 June 2020.
From 1 July 2020, your DPC will be for either 12 or 24 months.
If you decide to disconnect your plan or end your DPC early, you’ll be required to pay the balance of your remaining device repayments in one final payment; check your remaining DPC balance.
Once you’ve done that, if you still want to proceed with cancelling your service or switching to another provider, you can contact us to discuss your next steps, or cancel via the My Telstra app or via My Telstra in a browser (you may still need to contact us to complete your cancellation).
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