How do I check my contract or cancel a Telstra service?

You can check your bundle contract via My Telstra in app or in a browser.

· In the app, tap Services at the bottom of the screen and select your bundle service

· In a browser, on the homepage, find your service in the Account overview section, and select the Manage link

· Your contract details will be displayed under the ‘Your plan’ heading.

If you’d like to cancel your service, make sure you take the time to check your contract status and any upgrade offers or any Early Termination Charges you may incur, as well as any remaining device, accessory or handset repayments, such as for a mobile phone or a Telstra modem.

A Device Payment Contract (DPC) lets you pay off your mobile or tablet in interest-free monthly repayments over 24 or 36 months, but only if you’ve signed up for a Mobile or Data Plan between 25 June 2019 and 30 June 2020.

From 1 July 2020, your DPC will be for either 12 or 24 months.

If you decide to disconnect your plan or end your DPC, you’ll be required to pay the balance of your remaining device repayments in one final payment.

You can check your remaining DPC balance here.

Once you’ve done that and if you still want to proceed with cancelling your service or switching to another provider, you can contact us to discuss your next steps.

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What if I signed up for a Mobile or Data Plan between 25 June 2019 and 30 June 2020?

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