Manage my account

How do I check my contract or cancel a Telstra service?

You can check your bundle contract by signing in to the My Telstra app, Telstra 24x7 app or Telstra 24x7 My Account:

In the app, tap Services at the bottom of the screen and select your bundle service
In My Account, select the relevant account at the top of the screen then select your bundle

If you’d like to cancel your service, make sure you take the time to check your contract status and any upgrade offers or any Early Termination Charges you may incur, as well as any remaining device, accessory or handset repayments, such as for a mobile phone or a Telstra Gateway modem.

A Device Payment Contract (DPC) lets you pay off your mobile or tablet in interest-free monthly repayments over 24 or 36 months but only if you’ve signed up for a Mobile or Data Plan between 25 June 2019 and 30 June 2020.

From 1 July 2020, your DPC will be for either 12 or 24 months.

If you decide to disconnect your plan or end your DPC, you’ll be required to pay the balance of your remaining device repayments in one final payment.

You can check your remaining DPC balance here.

Once you’ve done that and if you still want to proceed with cancelling your service or switching to another provider, you can contact us to discuss your next steps.

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