Want to tell us you've paid?

Welcome

Because you've already signed in with your Telstra ID, when you open the form, where possible we'll populate parts of the form so you can submit it faster.

Before you start

The fastest way to resume your services

If your service has been restricted due to non-payment, you can use this form to tell us when you have paid your bill. It only takes about 60 seconds to complete, and your services should be resumed in less than 2 hours.

If you have a Foxtel from Telstra service, it may take longer to process your payment and for your service to be resumed.

This option is not applicable for upfront plans. If you need to make a payment please access your account here.

Sign in to complete the form faster

If you're a Telstra customer, you can choose to sign in with your Telstra ID, we'll already have some of your details, so you can submit the form faster. If you haven't already created a Telstra ID you can do this in just a few steps. Tell us what you'd like to do.

Please choose from the options below

Required field.

Create a Telstra ID

Your details

All fields are mandatory unless marked as optional.

First Name

Required field. Invalid field.

Last Name

Required field. Invalid field.

Date of birth Please enter date of birth in dd/mm/yyyy

Please choose: Required field. Please make a selection

Telephone number

Account number

Account number This is the 13-digit number found on your bill.

Please enter a valid 10 digit phone number or 13 digit account number. Invalid length. Account number must be 13 digits long.

Phone number This must be an Australian phone number.

Required field. This is a 10 digit number Invalid entry. This is a 10 digit number