Plans & upgrades

How do I cancel my mobile or mobile broadband service?

Before cancelling your service make sure you take time to check your contract status, any upgrade offers or Early Termination Charges you may incur, as well as any remaining device, accessory or handset repayments, such as for a mobile phone or a Telstra Gateway Frontier modem.

A Device Payment Contract (DPC) lets you pay off your mobile or tablet in interest-free monthly repayments over 24 or 36 months but only if you’ve signed up for a mobile or data plan after 25 June 2019.

If you decide to disconnect your plan or end your DPC, you’ll be required to pay the balance of your remaining device repayments in one final payment. Not sure what your balance is? Check your remaining DPC.

 Once you’ve done that and if you still want to proceed with cancelling your service or switching to another provider, you can contact us to so.

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