Activate my service on eSIM
Follow the steps below to switch to or activate a service on eSIM.
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How do I activate a new Pre-Paid service on eSIM?
If you've got a Pre-Paid service and you purchased a SIM only, in most cases you can activate an eSIM on a compatible device in minutes using the following steps:
- Check your device is eSIM compatible. You can check with your device manufacturer or view eSIM compatible devices
- Sign in to My Telstra app onto your compatible device. You can scan the QR code directly or via your app store
- Go to Services and Buy a Pre-Paid plan on eSIM. Then follow the steps to purchase a service and set up your eSIM. If the 'Buy a Pre-Paid plan on eSIM' option is not shown, it’s likely your device is not eSIM compatible.
How do I activate a new eSIM service if I bought a device with a plan?
If you purchased a device with a Pre-Paid or post-paid plan and want to activate an eSIM, follow the steps below to switch from a physical SIM.
I currently have a physical SIM. How do I switch and activate an eSIM?
If you have an existing Telstra physical SIM, switching to eSIM is easy.
- When connected to Wi-Fi, open the My Telstra app on the device you’re moving the service to
- From Services, select the relevant service and Transfer or restore eSIM. If you’re on an older plan, Transfer or restore eSIM may not be shown. In this case, select the 3 dots at the top of the screen. If your device is compatible, the Transfer or restore eSIM option will be shown.
Follow the prompts to complete eSIM activation.
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