Mobiles
Get help to manage mobile settings, change plans and troubleshoot calls or data.
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Looking for support for your Pre-Paid service? Go to Pre-Paid support.
Common questions
- What's a Telstra One Number and how do I manage it?
- How do I set-up and use voice-activated calling with Google Nest?
- What's a cooling off period?
- How do I transfer data from my old phone to my new Samsung Galaxy S21?
- What is a Blue Tick device?
- Can I put my SIM into another device?
- How do I activate and manage Mobile Speed and Latency Optimisers?
Common questions
- Does my Telstra Upfront Mobile plan include Premium SMS?
- What's extra data and how is it different to excess data charges?
- Can I pay for a mobile or tablet in monthly instalments?
- What is the new Telstra Upfront Plan?
- What's the mobile 4G Smart Antenna & how do I install it?
- Can I change my Pre-Paid service to post-paid and vice versa?
Common questions
- What is Wi-Fi calling and SMS?
- 3G closure - what do I need to know?
- How do I unlock my phone from the Telstra network using IMEI?
- Changes to Google Voice Activated Calling
- What's the mobile 4G Smart Antenna & how do I install it?
- How can I extend my mobile device's battery life?
- How do I activate and manage Mobile Speed and Latency Optimisers?
- How do I return accessories?
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