Mobiles
Get help to manage mobile settings, change plans and troubleshoot calls or data.
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Looking for support for your Pre-Paid service? Go to Pre-Paid support.
Common questions
Common questions
- What's the mobile 4G Smart Antenna & how do I install it?
- Can I change my Pre-Paid service to post-paid and vice versa?
- Can I pay for a mobile or tablet in monthly instalments?
- What's extra data and how is it different to excess data charges?
- What are Upfront Plans?
- How do I cancel my mobile or mobile broadband service?
- How do I repair or replace my device?
- How do I replace my screen or device with Upgrade & Protect?
Common questions
- What's the mobile 4G Smart Antenna & how do I install it?
- How do I activate and manage Mobile Speed and Latency Optimisers?
- What is Wi-Fi calling and SMS?
- Frequently asked questions about 3G closure
- How do I return accessories?
- How can I extend my mobile device's battery life?
- How do I unlock my phone from the Telstra network using IMEI?
- 3G network closure
- How do I use dual SIM with eSIM or SIM cards?
Popular topics
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