Understand my Telstra bill

You’ll receive your Telstra bill and have 10 business days to pay. Learn how you can view bills, make automatic payments, check usage and other account details in My Telstra.

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    You’ll get your Telstra bill and have 10 business days to pay

    If you’re on an Upfront Plan, we’ll send you a Telstra bill every month. You have 10 business days to pay your bill. When you pay, it covers you for the month ahead. 

    To pay a bill in My Telstra:

    1. Go to Payments

    2. Select your service and follow the steps to pay

    3. Select Pay now.
     

    To download your bills in My Telstra:

    1. Go to Payments

    2. Select your service

    3. Under Manage your payments select Previous bills.

    What does my bill look like?

    Your Telstra bill is simple. It doesn’t show how much data you used or the calls made. Your bill lists your services and shows the total amount to pay and the due date to cover you for the month ahead.

    View an example of a Telstra bill

    Frequently asked questions

    The PRN (payment reference number) is your unique billing account number. You may be asked for the PRN when making enquiries about your bill. 

    Use the following links to request your bills be sent via email. Have your account number or PRN handy.

    Important

    You may be assigned a new account number or PRN as part of the conversion to email billing.

    There are many ways to pay your bill, depending on your plan. Learn about ways to pay your bill  and understand fees on payment methods.

    If you receive a monthly bill, you can download bills and make payments, under 'Payments' in My Telstra.

    You can check data usage in My Telstra:

    1. Go to Services

    2. Your current data usage is displayed for each service. 

    Find more ways to Check and manage mobile data usage.

    Good to know

    To view your usage in more detail, select 'View your usage'.

    1. Download the My Telstra app from the App Store or Google Play Store

    2. Search for My Telstra and install, then open

    3. Sign in using your Telstra ID

    4. If you don’t have one, Create your Telstra ID, and sign in.

    Related links

    Rather get in touch? Let's get you connected

    Sign in to the My Telstra app

    View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

    My Telstra app

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    If you don't use My Telstra, you can still chat with us online.

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    Helping you when times are tough

    Depending on your level of urgency, we have flexible options that can help keep you connected.

    Explore payment assistance