Understand my new Telstra bill
You’ll receive your Telstra bill by email each month, with 10 business days to pay. Learn how you can view bills, make automatic payments, check usage and other account details in My Telstra.
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You’ll get your Telstra bill by email and have 10 business days to pay
If you’re on an Upfront Plan, we’ll email you a Telstra bill every month. You have 10 business days to pay your bill. When you pay, it covers you for the month ahead.
To pay a bill in My Telstra:
1. Go to Payments
2. Select your service and follow the steps to pay
3. Select Pay now.
To download your bills in My Telstra:
1. Go to Payments
2. Select your service
3. Under Manage your payments select Previous bills.
What does my bill look like?
Your Telstra bill is simple. It doesn’t show how much data you used or the calls made. You pay the same amount each month and it covers you for the month ahead. It lists your services and shows the total amount to pay and the due date.
Frequently asked questions
The PRN is your payment reference number. This is unique for each group of products that you may have e.g. JB HiFi plans, Telstra services, Telstra prepaid, Boost, etc.
The CRN is a customer reference number – think of this as being similar to an account number for all your services.
Use the following links to switch to email billing. Have your account number handy.
There are many ways to pay your bill, depending on your plan. Learn about ways to pay your bill and understand fees on payment methods.
If you receive a monthly bill, you can download bills and make payments, under 'Payments' in My Telstra.
You can check data usage in My Telstra:
1. Go to Services
2. Your current data usage is displayed for each service.
Find more ways to Check and manage mobile data usage.
1. Download the My Telstra app from the App Store or Google Play Store
2. Search for My Telstra and install, then open
3. Sign in using your Telstra ID
4. If you don’t have one, Create your Telstra ID, and sign in.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Chat with us
If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.