Start using the My Telstra app

The My Telstra app is the easy and convenient way to manage your services in one place.

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    How do I get the app?

    1. Download

    2. Sign in

    3. Get started

    Do I need a Telstra ID?

    You don’t need a Telstra ID to use the My Telstra app but for security reasons, you’ll be limited in what you can do.

    To find out if you’ve already signed in using your Telstra ID on the app, sign in and see if your name appears in the Profile.
     

    I know my Telstra ID

    Awesome! You’re ready to make the most of the My Telstra app.

    I don't know my Telstra ID

    Got a Telstra ID but forgotten it? Don’t worry, you can recover your username and password by telling us your name and account or phone number.

    I need a new Telstra ID

    If you're a Telstra customer and you don't have a Telstra ID, you can easily create one.

    Important

    If you’ve changed your My Telstra password and find your Bigpond or Telstra email password isn’t working, you’ll also need to:

    Update your email password

    What can I do in the My Telstra app?

    With the My Telstra app, our personal and business customers can view bills, make payments, track data usage, troubleshoot tech issues, contact us, recharge their pre-paid service and more.

    Diagram illustrating Telstra account on a mobile phone

    Manage your services

    To view your services, go to the Services tab. This area lets you add, view and manage the services you have with us. You can give them nicknames, see contract information, and check Early Termination Charges too.

    Diagram illustrating the My Telstra app help section on a mobile phone

    Get help in My Telstra

    The Get Help screen makes it easy to troubleshoot tech issues, track orders, check for service interruptions and more.

    Diagram illustrating in-app messaging on a mobile phone

    In-app messaging

    You can also message us by clicking the blue message icon in the Get help tab. An easy way to contact Telstra, simply send us a message and we’ll get back to you as soon we can. By signing in, your conversation history will stay in the app longer.

    Frequently asked questions

    If you can’t sign in:

    1. Check you have a working internet connection
    2. If you haven’t yet signed in with your Telstra ID, make sure you’re connected to the Telstra mobile network - not a Wi-Fi network
    3. Make sure your username and password are correct
    4. Be sure you’re the legal account holder or you have full authority on the account
    5. Check whether you’re using a Telstra Enterprise or Government account? My Telstra is for personal and business customers
    6. There may be technical issues. If so, wait a few minutes then try again.
       
    Important

    The My Telstra app will automatically lock you out of your account if you enter the wrong password three times in a row.

    The My Telstra app notification settings are set by your device operating system, not within the app.

    Apple users

    1. Go to Settings and select Notifications
    2. To choose when you want most notification previews to appear, tap Show Previews, then select an option – AlwaysWhen Unlocked, or Never. You can override this setting for individual apps
    3. Tap Back, tap an app below Notification Style, then turn Allow Notifications on or off.
      If you turn on Allow Notifications, choose how and where you want the notifications to appear for the app – for example, on the Lock screen or in Notification Centre. You can also set a notification banner style, sound, and badges for many apps.
    4. Tap Notification Grouping, then choose how you want the notifications grouped:
      • By App: All the notifications from the app are grouped together
      • Automatic: The notifications from the app are grouped according to organizing criteria within the app, such as by topic or thread
      • Off: Turn off grouping
         

    Android users

    In your Settings app on your phone:

    1. Select Apps & notifications
    2. Select Notifications
    3. Under Recently sent, see apps that recently sent you notifications.
      • You can turn off all notifications for a listed app
      • To pick specific categories of notifications, tap the app's name
      • To see more apps, tap See all from last 7 days
      • Tap Most recent or Most frequent to sort that way
         

    Tip: If you don't see Recently sent, you're using an older Android version. Instead, select App notifications and select an app you want to manage. You can turn notifications, notification dots, and notification categories on or off. If an app has categories, you can tap a category for more options.
     

    On a notification

    1. On your phone, swipe down from the top of your screen to see your notifications
    2. Tap and hold the notification, and then tap Settings
    3. Then, choose your settings:
      • To turn off some or all notifications, tap Turn off notifications
         

    To choose which notifications interrupt you, tap Alerting or Silent

    1. Tap the profile icon
    2. Select Manage Telstra IDs
    3. Select Remove a Telstra ID.

    Widgets are an extension of an app. They can be added to your phone’s home screen as a quick way to access certain information from the app at a glance, without having to open the app itself. You can now add the My Telstra app widget to your home screen.

    Apple users

    To set up the widget:
    1. On the home screen, swipe left to open the iOS widget screen
    2. Select the edit button
    3. Select Customise
    4. Select the + button then select Done
    5. Tap inside the blank widget to customise and select your service.
       
    To manage the widget:
    1. Swipe left to open up the widget menu
    2. Find the My Telstra app and select Change Service
    3. Select the service to display.
       

    Android users

    To set up the widget:
    1. Tap and hold the app icon until a menu pops up
    2. Select Widgets then tap and hold the widget.
    3. You’ll now be able to place in on your home screen.
       
    To manage the widget:

    To manage your widget, you’ll need to remove it first before setting it up again with a different service.

    Rather get in touch? Let's get you connected

    Sign in to the My Telstra app

    View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

    Reach out to us

    We're here to answer your questions.

    Helping you when times are tough

    Depending on your level of urgency, we have flexible options that can help keep you connected.