The My Telstra app notification settings are set by your device operating system, not within the app.
Apple users
- Go to Settings and select Notifications
- To choose when you want most notification previews to appear, tap Show Previews, then select an option – Always, When Unlocked, or Never (you can override this setting for individual apps)
- Tap Back, tap an app below Notification Style, then turn Allow Notifications on or off.
If you turn on Allow Notifications, choose how and where you want the notifications to appear for the app – for example, on the Lock screen or in Notification Centre. You can also set a notification banner style, sound, and badges for many apps.
- Tap Notification Grouping, then choose how you want the notifications grouped:
- By App: All the notifications from the app are grouped together
- Automatic: The notifications from the app are grouped according to organizing criteria within the app, such as by topic or thread
- Off: Turn off grouping
Android users
In your Settings app on your phone
- Open your phone's Settings app
- Select Apps & notifications
- Select Notifications
- Under Recently sent, see apps that recently sent you notifications.
- You can turn off all notifications for a listed app
- To pick specific categories of notifications, tap the app's name
- To see more apps, tap See all from last 7 days
- To sort by Most recent or Most frequent, tap them
Tip: If you don't see Recently sent, you're using an older Android version. Instead, select App notifications and select an app you want to manage. You can turn notifications, notification dots, and notification categories on or off. If an app has categories, you can tap a category for more options.
On a notification
- On your phone, swipe down from the top of your screen to see your notifications.
- Tap and hold the notification, and then tap Settings.
- Then, choose your settings:
- To turn off some or all notifications, tap Turn off notifications
- To choose which notifications interrupt you, tap Alerting or Silent