As an account holder, you can give others permission to access and manage your Telstra account and services. Simply choose the type of authority level you want your contact to have. You can update or remove them at any time.

Levels of authority:

  • Full authority
  • Limited authority
  • Third party authority
  • Asset user
  • Why do I have to revalidate my authorised account contacts every 24 months? 

When you add an authorised contact to your account, you remain responsible for the costs and debts incurred by them on your account.

To add someone as an authorised contact, contact us with that person’s full name, phone number and date of birth. Once we’ve added them, we’ll send you an email verification.

Important: Make sure the person’s details are correct because when we need to verify that person’s identity, their details must be an exact match. If not, we won’t be able to add them as an authorised contact until the details are corrected.

Rather get in touch? Let's get you connected


Multilingual Support

Contact us