Pay my bill
There are many ways to pay your bill depending on your plan. If you receive a monthly bill, the payment options available will be listed on your bill.
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Pay with AutoPay
If you pay with AutoPay, you'll get a reminder 3 days before the payment is debited from your chosen account. Once your payment is processed, you'll be able to access a digital receipt via My Telstra.
Using My Telstra, you can easily manage your AutoPay payment method, see upcoming charges, and download past payment receipts.
Important:
If you've received a payment failure notification, you can make a manual one-off payment through My Telstra > Payments or by using one of the other payment options available.
You have 10 days to make a payment. If you don't make a payment, we will retry your AutoPay payment on day 9, one day before the service suspension begins on day 10. Check your preferred payment method is valid and has sufficient funds.
You can check your upcoming payment date in My Telstra.
There are no late payment fees on upfront plans. However, if your payment is overdue by more than 10 business days, your services will be suspended.
To remove your service suspension, pay the overdue amount in full via My Telstra. Your service suspension will be lifted within 1 hour of a successful payment being made.
If your service is suspended and you don't pay by your monthly payment date, some or all of your services may be disconnected and you’ll be charged for any remaining device payments.
To ensure your AutoPay payment is successful next month:
- Check and update your AutoPay details (in My Telstra: select Payments - Payment methods)
- Check that your default credit card details haven't expired.
Pay online
You can pay online with any of the following ways:
- Sign in to My Telstra
Centrepay
Centrepay is an automatic deduction that you can nominate from your Centrelink benefit.
If you’re a Centrelink customer and a Telstra home phone customer, you can nominate an amount to be regularly deducted from your Centrelink payment (minimum $10 a fortnight) to your Telstra account. You remain responsible for paying any outstanding amounts.
To apply for Centrepay:
- visit a Centrelink Customer Service Centre
- apply from your myGov account
- go online to find more information and apply for Centrepay
- call Centrelink on 13 2300.
Note: The Centrepay deduction form will ask you for your “Service provider’s Centrepay Reference Number”. For Telstra, this is 555-052-438-T.
Pay with direct debit
Automatic Payments take the stress out of remembering to pay your bill, just set and forget.
Learn more about setting up a direct debit. You'll need your Telstra ID handy to set it up.
Pay using BPAY®
If you already have BPAY, the biller code may have changed:
- Sign in to your online banking
- Choose the BPAY® payment option in the payments section
- Delete your saved biller code and replace with the:
- Telstra BPAY® Biller Code found on the bottom of your bill next to the BPAY symbol
- BPAY® Reference number (this is your account number, at the bottom of your bill)
- Enter the amount you want to pay
- Click Pay.
If you’d like to set up BPAY:
- Sign in to your financial institution’s website, search for BPAY® and follow the prompts
- Alternatively, contact your financial institution directly.
Pay over the phone
Contact us and use your debit or credit card account to pay. Fees apply. Find out more about our debit and credit card fees.
Pay in person
To pay in person, Find a store or Australia Post store. Fees apply. Find out more about our payment fees and exemptions.
Mobile Satellite customers
There are a range of ways to pay your Telstra Mobile Satellite account.
Rather get in touch? Let's get you connected
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Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.