Pay my bill
Important: AutoPay for upfront plans
If you're on an upfront plan, the only way to pay for your service is by an AutoPay payment from your bank account or credit/debit card. You’ll be required to set up your AutoPay details when you sign up for this plan and you can update your payment method in My Telstra.
If you've received a payment failure notification, no further attempts will be made to take the payment. You'll need to make a manual one-off payment and can choose to do this through:
- The link in the email you received, or
- The 'Pay now' link under 'Payments' in My Telstra.
There are no late payment fees on upfront plans. However, if your payment is overdue by more than 10 business days, your services will be suspended.
To remove your service suspension, pay the overdue amount in full via My Telstra. Your service suspension will be lifted within 1 hour of a successful payment being made.
If your service is suspended and you don't pay by your monthly payment date, some or all of your services may be disconnected and you’ll be charged for any remaining device payments.
To ensure your AutoPay payment is successful next month:
- Check and update your AutoPay details (in My Telstra: select Payments - Payment methods)
- Check that your default credit card details haven't expired
Pay with direct debit
Pay using BPAY®
If you already have BPAY:
- Sign in to your online banking
- Choose the BPAY® payment option in the payments section
- Telstra BPAY® biller code (23796)
- BPAY® reference number (this is your account number, at the bottom of your bill)
- Amount you want to pay
- Click Pay.
If you’d like to set up BPAY:
- Sign in to your financial institution’s website, search for BPAY® and follow the prompts
- Alternatively, contact your financial institution directly.
Pay over the phone
Pay in person
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