• If you're on a Telstra Upfront Mobile Plan, the only way to pay for your service is by direct debit from your bank account or credit/debit card. You’ll be required to set up a direct debit when you sign up for this plan and you can update your payment method in the My Telstra app.
  • Payments can take 24-48 hours to process. Make sure you make payment by the due date on your bill to avoid a late payment fee.

Pay online

You can pay online with any of the following ways:

Pay with direct debit

You can set up a direct debit with any of the following ways:

Find out more about how to set up a direct debit (there are no processing fees for credit card payments made via direct debit)

Avoid late payment fees

  • We don't charge late payment fees when you're on direct debit.
  • Automatic payments take the stress out of remembering to pay your bill, just set and forget.

No surprises

  • We’ll let you know 2 weeks before we take out your next payment.
  • We’ll tell you the total amount owing, and you’ll be able to check all your charges online too.

Get rewarded with Telstra Plus

  • Join Telstra Plus and earn 10 points per $1 on your eligible payments. Earn bonus points when you take up special member offers.
  • Use your points towards discounts on must-have devices, accessories and more in the Rewards store.

Pay using BPAY®

If you already have BPAY®:

1. Sign in to your online banking

2. Choose the BPAY® payment option in the payments section

3. Enter:

  • Telstra BPAY® biller code (23796)
  • BPAY® reference number (this is your account number, at the bottom of your bill)
  • Amount you want to pay

4. Click Pay

If you’d like to set up BPAY®:

  • Sign in to your financial institution’s website, search for BPAY® and follow the prompts
  • Alternatively, contact your financial institution directly

Pay over the phone

Contact us and use your cheque, debit or credit card account to pay (a processing fee applies for debit and credit card payments).

Pay in person

To pay in person, visit a Telstra store or Australia Post store (a fee of $1.00 (inc. GST) also applies – some exemptions may apply).

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