Important: AutoPay for upfront plans

If you're on an upfront plan, the only way to pay for your service is by an AutoPay payment from your bank account or credit/debit card. You’ll be required to set up your AutoPay details when you sign up for this plan and you can update your payment method in the My Telstra app.

If you've received a payment failure notification no further attempts will be made to take the payment. You'll need to make a manual one-off payment and you can choose to do this, either by:

  1. Using the link contained in the email you received, or
  2. Going to the Payments tab in the My Telstra app and selecting Pay now
There are no late payment fees on upfront plans. However, if your payment is overdue by more than 10 business days, your services will be suspended.
To remove your service suspension, pay the overdue amount in full via the My Telstra app. Your service suspension will be lifted within 1 hour of a successful payment being made.
If your service is suspended and you don't pay by your monthly payment date, some or all of  your services may be disconnected and you’ll be charged for any remaining device payments.

To ensure your AutoPay payment is successful next month:
  • Check and update your AutoPay details (in the My Telstra app: select Payments - Payment methods)
  • Check that your default credit card details haven't expired

Pay online

You can pay online with any of the following ways:

Pay with direct debit

You can set up a direct debit with any of the following ways:

Find out more about how to set up a direct debit (there are no processing fees for credit card payments made via direct debit)

Avoid late payment fees

  • We don't charge late payment fees when you're on direct debit.
  • Automatic payments take the stress out of remembering to pay your bill, just set and forget.

No surprises

  • We’ll let you know 2 weeks before we take out your next payment.
  • We’ll tell you the total amount owing, and you’ll be able to check all your charges online too.

Get rewarded with Telstra Plus

  • Join Telstra Plus and earn 10 points per $1 on your eligible payments. Earn bonus points when you take up special member offers.
  • Use your points towards discounts on must-have devices, accessories and more in the Rewards store.

Pay using BPAY®

If you already have BPAY:

  1. Sign in to your online banking
  2. Choose the BPAY® payment option in the payments section
  3. Enter:
    • Telstra BPAY® biller code (23796)
    • BPAY® reference number (this is your account number, at the bottom of your bill)
    • Amount you want to pay
  4. Click Pay

If you’d like to set up BPAY:

  • Sign in to your financial institution’s website, search for BPAY® and follow the prompts
  • Alternatively, contact your financial institution directly

Pay over the phone

Contact us and use your debit or credit card account to pay (a processing fee applies for debit and credit card payments).

Pay in person

To pay in person, visit a Telstra store or Australia Post store (a fee of $1.00 (inc. GST) also applies – some exemptions may apply).

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