Pay my bill

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    Important: AutoPay for upfront plans

    If you're on an upfront plan, the only way to pay for your service is by an AutoPay payment from your bank account or credit/debit card. You’ll be required to set up your AutoPay details when you sign up for this plan and you can update your payment method in My Telstra.

    If you've received a payment failure notification, you can make a manual one-off payment through My Telstra > Payments or by using one of the other payment options available.


    You have 10 days to make a payment. If you don't make a payment, we will retry your AutoPay payment on day 9, one day before the service suspension begins on day 10. Check your preferred payment method is valid and has sufficient funds.

    You can check your upcoming payment date in My Telstra.

    There are no late payment fees on upfront plans. However, if your payment is overdue by more than 10 business days, your services will be suspended.

    To remove your service suspension, pay the overdue amount in full via My Telstra. Your service suspension will be lifted within 1 hour of a successful payment being made.

    If your service is suspended and you don't pay by your monthly payment date, some or all of your services may be disconnected and you’ll be charged for any remaining device payments.

    To ensure your AutoPay payment is successful next month:

    • Check and update your AutoPay details (in My Telstra: select Payments - Payment methods)
    • Check that your default credit card details haven't expired.

    Pay online

    You can pay online with any of the following ways:


    Centrepay is an automatic deduction that you can nominate from your Centrelink benefit.

    If you’re a Centrelink customer and a Telstra home phone customer, you can nominate an amount to be regularly deducted from your Centrelink payment (minimum $10 a fortnight) to your Telstra account. You remain responsible for paying any outstanding amounts.

    To apply for Centrepay:

    • visit a Centrelink Customer Service Centre
    • apply from your myGov account
    • go online to find more information and apply for Centrepay
    • call Centrelink on 13 2300.

    Note: The Centrepay deduction form will ask you for your “Service provider’s Centrepay Reference Number”. For Telstra, this is 555-052-438-T.

    Pay with direct debit

    Automatic Payments takes the stress out of remembering to pay your bill, just set and forget.

    Learn more about setting up a direct debit. You'll need your Telstra ID handy to set it up.

    Pay using BPAY®

    If you already have BPAY:

    1. Sign in to your online banking
    2. Choose the BPAY® payment option in the payments section
    3. Enter:
      • Telstra BPAY® biller code (23796)
      • BPAY® reference number (this is your account number, at the bottom of your bill)
      • Amount you want to pay
    4. Click Pay.

    If you’d like to set up BPAY:

    • Sign in to your financial institution’s website, search for BPAY® and follow the prompts
    • Alternatively, contact your financial institution directly.

    Pay over the phone

    Contact us and use your debit or credit card account to pay. Fees apply. Find out more about our debit and credit card fees.

    Pay in person

    To pay in person, visit a Telstra store or Australia Post store. Fees apply. Find out more about our payment fees and exemptions.

    Mobile Satellite customers

    There are a range of ways to pay your Telstra Mobile Satellite account.

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    Helping you when times are tough

    Depending on your level of urgency, we have flexible options that can help keep you connected.