Get more time to pay

If you're having trouble paying or your circumstances have changed, we can help.

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    If you need more time to pay for your plan, you can request a payment extension, sign in to My Telstra and go to Payments. Choose your service to manage payments or request an extension.

    Your service will only be suspended if a successful payment is not received after 10 business days.

    Depending on your plan, you won't be charged any late fees or payment processing fees if you successfully extended the payment date.

    If you're not eligible for a payment extension, we can help in other ways. Explore our flexible payment assistance options.

    Frequently asked questions

    If you successfully extended your payment date and your bill is no longer overdue, you won’t need to pay a late payment fee.

    To remove your service restriction, you need to make a payment in My Telstra including any late fees that may be due.

    If you don’t pay via My Telstra, you need to report a payment to tell us when you’ve paid.

    Find more information on how to remove a service restriction.

    Rather get in touch? Let's get you connected

    Sign in to the My Telstra app

    View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

    Reach out to us

    We're here to answer your questions.

    Helping you when times are tough

    Depending on your level of urgency, we have flexible options that can help keep you connected.