Get more time to pay
If you're having trouble paying or your circumstances have changed, we can help.
Upfront Mobile plans
If you need to extend the next payment date for an Upfront Mobile plan, sign in to My Telstra and go to Payments. Choose your service to manage payments or request an extension.
Your service will only be suspended if a successful payment is not received after 10 business days. If it has been suspended, the suspension will be lifted within 1 hour of payment being received.
You won't be charged any late fees or payment processing fees if you successfully extended the payment date.
If you require further payment assistance, learn about the ways we can help with financial assistance.
All other mobile plans
To apply for a payment extension, you'll first need to check your eligibility:
- You have less than $2000 to pay
- You have no existing or overdue payment arrangements
- You haven't broken a payment arrangement in the last 6 months
If you're not eligible for a payment extension, learn about the ways we can help with financial assistance.
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