Important: For Telstra Upfront Mobile Plan customers, please contact us to request a payment extension.


We understand that life doesn't always go to plan and there might be the odd occasion where you find yourself needing a bit more time to pay your bill. We get that and we're here to help.

To apply for a payment extension, you'll first need to check your eligibility:

  • You have less than $2000 to pay
  • You have no existing or overdue payment arrangements
  • You haven’t broken a payment arrangement in the last 6 months

If you’re not eligible for a payment extension, please get in touch with us about other options.

If you’re eligible, make sure you have your account number, home number or mobile number handy. You can apply for a payment extension through:

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