Get more time to pay
If you're having trouble paying or your circumstances have changed, we can help.
Take me to
If you're having trouble paying your bills, you can request a payment extension.
To request a payment extension in My Telstra:
- Go to Payments
- Choose your upcoming payment
- Select Having trouble paying
- Select Payment extension and follow the prompts.
If you pay with AutoPay, you can request a payment extension up to 10 calendar days. If you pay with other methods, you can request up to 14 calendar days.
You can only extend consecutive payments if you’ve paid the previous extension in full.
Your service will only be suspended if a successful payment is not received after 10 business days.
Depending on your plan, you won't be charged any late fees or payment processing fees if you successfully extended the payment date.
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If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.