Bill payment

How do I get a service restriction removed?

If your bill is overdue, your services may be restricted and you may incur a late payment fee.

If the outstanding amount is more than $50, your services may be restricted
If the outstanding amount is more than $70, your services may be restricted and you may incur a $15 late payment fee

To get a service restriction removed:

Pay any overdue amount in full, including any late payment fees
Tell us when you’ve paid it and the phone number of the restricted service. If you have multiple restricted services, please supply your account number.

Restrictions should be lifted within 2 hours of you telling us about the payment – if you tell us between 9am-5pm on weekdays or 10am-5pm on weekends. There is no need to call us – simply tell us you’ve paid your bill online.

If you make your payment via the My Telstra app, Telstra 24x7 app or Telstra 24x7 My Account, you won’t even need to tell us – your service restriction should be automatically lifted within 2 hours of payment.

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