How do I remove a service restriction?

If your bill is overdue, your services may be restricted and you may incur a late payment fee.

• If the outstanding amount is more than $50, your services may be restricted
• If the outstanding amount is more than $70, your services may be restricted and you may incur a $15 late payment fee.

To get a service restriction removed:

• Pay any overdue amount in full, including any late payment fees
• Tell us when you've paid. If you make your payment via My Telstra, there's no need to tell us – your restriction will be removed in due course
• If you're financially unable to pay your bill by the due date, you can request a payment extension.