Report a payment

It's easy to let us know you've made a payment. Find out how.

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    If your service has been restricted due to non-payment, the quickest way to get it back up and running is to tell us you've paid.

    In My Telstra

    To let us know you've paid, sign in to My Telstra and go to Payments. Select Payment already made and follow the prompts.

    Once you've let us know, any restricted services should be fully restored in 10 minutes, but it could take up to 1 hour.

    Other ways to let us know

    If you can't let us know through My Telstra, you can also tell us you've paid online.

    This isn't as fast, but we'll still aim to get your suspended or restricted services resumed within two hours.

    Rather get in touch? Let's get you connected

    Sign in to the My Telstra app

    View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

    Reach out to us

    We're here to answer your questions.

    Helping you when times are tough

    Depending on your level of urgency, we have flexible options that can help keep you connected.