Report a payment
If your service is restricted due to non-payment, the fastest way to restore it after paying is to report your payment in My Telstra.
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To report a payment in My Telstra:
- Go to Payments
- Choose the account you made a payment for
- Select Report a payment
- Confirm your details and follow the prompts.
We aim to restore your service within 2 hours of successful payment.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Chat with us
If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.