Managing your credit information and reporting
The following are important details about credit reporting that will be relevant to you if you are an individual and you apply for, or are receiving, a product or service from Telstra, where we provide you with credit (e.g. if you have a post-paid Telstra service).
We may disclose your personal information to credit reporting bodies
We disclose information to the following credit reporting bodies
A credit reporting body is required to have a policy which explains how they will manage your personal information. You can view the policy for each credit reporting body that we deal with at the relevant links below.
Equifax Australian Group Pty Ltd (formerly known as Veda)
Telephone: 13 83 32
Illion Australia (formerly trading as Dun and Bradstreet (Australia) Pty Ltd)
Telephone: 13 23 33
Experian Australia Credit Services Pty Ltd
Telephone: 1300 783 684
You can exclude your credit reporting information from pre-screening for direct marketing
You can take steps to protect your credit reporting information
How to access or correct your personal information or make a privacy complaint
If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the ‘how to contact us’ section of our Privacy Statement. We may apply an administrative charge for providing access to your personal information in response to a request.
You may also use those contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.
While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator such as the Office Australian Information Commissioner (OAIC) or the Telecommunications Industry Ombudsman.