We may disclose your personal information to credit reporting bodies

We may disclose to credit reporting bodies personal information about you in connection with your applications for our products or services, or other dealings with us regarding such products or services. Those credit reporting bodies may include that information in reports that they provide to other credit providers to assist them to assess your credit worthiness. For example, if you fail to meet your payment obligations to us, or if you commit a serious credit infringement in relation to our products or services, we may be entitled to disclose this information to credit reporting bodies.

We disclose information to the following credit reporting bodies

A credit reporting body is required to have a policy which explains how they will manage your personal information. You can view the policy for each credit reporting body that we deal with at the relevant links below.

Equifax Australian Group Pty Ltd (formerly known as Veda)
Telephone: 13 83 32
Website: www.mycreditfile.com.au/


Illion Australia (formerly trading as Dun and Bradstreet (Australia) Pty Ltd)
Telephone: 13 23 33
Website: www.illion.com.au/


Experian Australia Credit Services Pty Ltd
Telephone: 1300 783 684
Website: www.experian.com.au/

You can exclude your credit reporting information from pre-screening for direct marketing

Some credit providers can ask credit reporting bodies to pre-screen their direct marketing offers for consumer credit by using credit reporting information. You have a right to ask a credit reporting body to exclude your credit reporting information from such use. You should contact the relevant credit reporting body directly if you want your information to be excluded.

You can take steps to protect your credit reporting information

If you believe that you have been, or are likely to be, the victim of fraud (e.g. if you think that someone is misusing your identity to apply for credit) you have a right to ask a credit reporting body not to use or disclose your credit reporting information. You should contact the relevant credit reporting body directly if you want your credit information to not be used or disclosed in those circumstances.

How we manage your credit-related personal information

For details about how we manage your credit-related personal information (including credit reporting information), please see our Privacy Statement Policy or email us at privacy@online.telstra.com.au

How to access or correct your personal information or make a privacy complaint

If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the ‘how to contact us’ section of our Privacy Statement. We may apply an administrative charge for providing access to your personal information in response to a request.


You may also use those contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.


While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator such as the Office Australian Information Commissioner (OAIC) or the Telecommunications Industry Ombudsman.

You can also lodge a complaint with the following regulators:

Telecommunications & associated products and services: