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Our Australian-based phone line is dedicated to helping Aboriginal and Torres Strait Islander customers, respecting culture and community.
Want to speak to someone in your language? We can access interpreter services for approximately 50 different First Nations languages and dialects.
Ask a question about your phone or internet
Monday to Friday 9am-5pm (anywhere in Australia)
Our support programs can help with things like keeping your phone and internet connected if you find yourself in a difficult situation.
Flexible options to get you through this time.
Keeping you connected on a lower income.
We're here for you.
Supporting you through Sorry Business.
Not all addresses are registered in our system, especially if you live in remote Australia. We are trying to improve this. Please call the First Nations Connect team on 1800 444 403 if you can’t find your address on our site and we’ll manually add it into our system.
The number you are calling from may come under a different name. For security reasons, we can only discuss the details of the account with the account owner. Are you borrowing this phone or did a family member or friend activate it for you? Call our First Nations Connect team on 1800 444 403 with the account owner close by, so we can help you.
All parcels from Telstra must be delivered to a home address. If your home address cannot be located, we won’t be able to send you a parcel by post.