100 Exit
#100# exit - what do I need to know?
We're exiting #100# on 30 June 2024
We’re phasing out the #100# recharge option from March and it will close on 30 June 2024 as part of the 3G network closure.
What does the #100# exit mean to me?
Recharge-by-Phone changes
Our secure Recharge-by-Phone for credit and debit cards is now available by dialling this new number 125 100.
SMS option coming in May
In May, there’ll be a new SMS option to recharge your service with a voucher by sending a text with the voucher number, as well as, checking your balance.
We're here to help
If you need any support to make the shift to other recharge methods, please don't hesitate to contact us.
Explore our recharge methods
Whether you have a smartphone or not, we offer a range of other ways to recharge and manage your Pre-Paid service.
Frequently asked questions
Once we phase out #100#, it won't be available for anyone, regardless of the phone you're using.
If you don't have a smartphone, you can recharge your service by:
- Dialing 125 100 on your phone and use your credit or debit card to Recharge-by-Phone
- Going to recharge your Pre-Paid service and entering your mobile number.
As our new recharge options become available, we'll reach out to customers who use #100# with updates, including how to access and use them. We'll also update our website with developments.
No, #100# has never been an available recharge option for JB Hi-Fi customers. There are no impacts to your current options.
Recharge-by-Phone will operate in the same way to other pay over the phone services you may have used. If you have caller ID switched on, the service will recognise your number and all you need to do is choose your recharge amount, and enter your card details.
How to enable caller ID
You can enable caller ID for this call only by dialling #31# then 125 100. If you want to switch caller ID on permanently, you can do this via the settings on your phone. For instructions go to Manage caller ID on my mobile service.
You may also find it handy to switch to speaker on your phone so you can put the phone down and use the number pad while you listen to the prompts.
You'll find what Pre-Paid International Roaming Packs are available on International Roaming on Telstra Pre-Paid plans.
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