#100# exit
#100# exit - what do I need to know?
What does the #100# exit mean for me?
If you normally use #100# to recharge, you’ll have to start using one of our other recharge methods. To make the change easier, we’ve introduced three new options.
New ways to recharge
Recharge-by-Phone changes
Our secure Recharge-by-Phone for credit and debit cards is now available by dialling this new number 125 100.
Recharge by SMS
To recharge, send a free SMS to 125 100 with your 12-digit voucher PIN. To view your Pre-Paid balance, text "balance" to 125 100, or for more information, text “recharge” to 125 100.
My Telstra Express
Recharge quickly using a credit/debit card or voucher. Just scan the QR code to open My Telstra Express.
Explore other ways to recharge
Whether you have a smartphone or not, we offer a range of ways to recharge and manage your Pre-Paid service.
We're here to help
If you need support to make the shift to other recharge methods, please contact us.
Frequently asked questions
#100# is no longer available for anyone, regardless of the phone type.
If you don't have a smartphone, you can recharge your service by:
- Dialing 125 100 on your phone and use your credit or debit card to Recharge-by-Phone
- Going to recharge your Pre-Paid service and entering your mobile number.
No, #100# has never been an available recharge option for JB Hi-Fi customers. There are no impacts to your current options.
Recharge-by-Phone will operate in the same way to other pay over the phone services you may have used. If you have caller ID switched on, the service will recognise your number and all you need to do is choose your recharge amount, and enter your card details.
How to enable caller ID
You can enable caller ID for this call only by dialling #31# then 125 100. If you want to switch caller ID on permanently, you can do this via the settings on your phone. For instructions go to Manage caller ID on my mobile service.
You may also find it handy to switch to speaker on your phone so you can put the phone down and use the number pad while you listen to the prompts.
You'll find what Pre-Paid International Roaming Packs are available on International Roaming on Telstra Pre-Paid plans.
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