International Roaming on Telstra Prepaid Plans
Go overseas. Stay under budget.
Pre-Paid International Roaming Packs
Get data for overseas, plus some calls and texts to keep in touch. You can use your Pre-Paid International Roaming Pack across 35 eligible countries so it can cover your entire trip.
You can choose a pack with the data and expiry time to suit your itinerary. And the longer you’re connected overseas, the more value you get.
Easy to buy. Easy to use.
It’s easy to buy a Telstra Pre-Paid International Roaming Pack.
When you arrive in your destination, just purchase one through the My Telstra app, which is free to use overseas.
Your international roaming will start working immediately.
We recommend you don’t buy before you leave as your Pre-Paid International Roaming Pack is triggered from the day you purchase and will expire on its expiry date no matter when you start using it.
Pre-Paid International Roaming Pack
Just the ticket if you’re going on a budget-style holiday. Available in 35 countries.
- 400MB data allowance
- 15 SMS or MMS
- 15 mins worth of calls
- 2GB data allowance
- 25 SMS or MMS
- 25 mins worth of calls
- 4GB data allowance
- 50 SMS or MMS
- 50 mins worth of calls
- Czech Republic
- Hong Kong
- New Zealand
- Papua New Guinea
- Republic of Korea
- Sri Lanka
- United Kingdom
Need more data?
If you need more data, just purchase another pack through the My Telstra app.
You can use multiple packs simultaneously. All packs will be activated immediately and you will use inclusions from the pack with the earliest expiry first.
If you’re travelling to one of the 35 destinations eligible for Telstra Pre-Paid international roaming, you can purchase a Telstra Pre-Paid International Roaming Pack once you land at your destination.
Use the My Telstra app from your Telstra service to view the pack options and to purchase a pack that suits your travelling needs.
When you arrive in the destination, we’ll send you an SMS to confirm that you’re in an eligible international roaming destination, and with instructions on how to purchase your Telstra Pe-Paid International Roaming Pack.
Tip: If you have manually disabled international roaming in your device settings, make sure you enable international roaming.
· Incoming and outgoing calls to eligible international roaming destinations and Australia
· Retrieving messages from MessageBank
Data and messaging allowance:
No. Your allowances will expire on the pack’s expiry date.
No, auto recharge is not available. Once your pack reaches its expiry date, or you use up your data, voice and message allowances, simply buy another through the My Telstra app.
International roaming in your device settings will be ON by default for Pre-Paid. So unless you have manually disabled it, you won’t need to enable international roaming. Once you buy your Telstra Pre-Paid International Roaming Pack it will work immediately without you doing anything else.
However if you have manually disabled international roaming in your device settings, you will need to manually enable it to use international roaming.
If your destination isn’t eligible for Pre-Paid International Roaming, you’ll need to connect to Wi-Fi or purchase a local carrier SIM card in order to use your phone overseas.
You won’t be charged any pay-as-you-go rates to use your phone overseas.
If your new destination is included in the list of eligible destinations, you don’t have to do anything. Your Telstra Pre-Paid International Roaming Pack will remain activated and will continue to work in all eligible destinations.
If you need more data, call and message allowances, simply buy another Telstra Pre-Paid International Roaming Pack through the My Telstra app.
You can keep track of your roaming usage with our self-help tools. Those tools are free to access in Australia and overseas.
My Telstra app
- Download or open the My Telstra app
- Tap on the Services tab then find your service
- Select your service to view your usage in more detail
My Telstra in a browser
- Sign in to My Telstra using your Telstra ID
- On the homepage, find the mobile service in the Account overview section, and select the Manage link
- Select the View International Roaming Usage link near the top of the page
Telstra My Plan Manager (mobile access only)
- Go to Telstra MyPlan Manager on the mobile device you want to check
- View ‘usage’ at the top of the page
To call an Australian fixed line:
+61 Area code without the leading 0 Phone number
Example: To call Telstra on (02) 9242 0213 when you’re overseas from any country, you’d dial +61 2 9242 0213.
To call an Australian mobile:
+61 Mobile number without the leading 0
Example: To call Telstra on 0439 125 109 when you’re overseas from any country, you’d dial +61 439 125 109.
To call another country:
+ Country code Phone number without the leading 0
To call a local fixed line in the country you’re visiting:
Local area code Phone number
Tip: Dialling the local number in international format will also work.
To call a local mobile in the country you’re visiting:
Tip: Dial the number just as if you had a local mobile account.
Yes, you can access MessageBank via the SMS Call Back function.
To access, text the letter ‘M’ to +61101 (101). This is a free SMS.
You will then receive a call from MessageBank (call will come from +61 418 707 101) where you can listen to their voicemails .
Retrieving/listening to messages from Messagebank will be deducted from your pack’s call allowance.
It can take up to 10 minutes for your phone to connect to a mobile network overseas. If you still haven’t connected by then, make sure that you have international roaming activated. You can check this by connecting to Wi-Fi and logging in to My Telstra in app or in a browser.
If you’re still having trouble, contact us free of charge from your Telstra mobile.
If you’re connected to an overseas network but you still can’t make calls or send SMS, check whether:
- You have the right international dialling code for the number you’re calling
- Your service has been restricted due to non-payment or an overdue payment
- Your mobile plan is compatible with international roaming or a Pre-Paid plan
If you’re able to make calls, that means your international roaming is activated. But if you can’t get onto the internet while overseas, you may have data roaming disabled on your device. To activate data roaming, follow the instructions on our mobile support page.
Need more help?
If you've got questions, there's a good chance we've covered them with our FAQ.
Whether you're in Australia or overseas, we're here to chat.