Pre-Paid International Roaming

If you’re travelling to one of the 38 destinations eligible for Telstra Pre-Paid international roaming, you can purchase a Telstra Pre-Paid International Roaming Pack using the My Telstra app once you land at your destination.

When you arrive in an eligible destination, we’ll send you an SMS with instructions on how to make your purchase.

Tip: If you have previously manually disabled international roaming in your device settings, make sure you re-enable it.

International roaming in your device settings will be on by default for Pre-Paid. Unless you have manually disabled it, you won’t need to enable international roaming. Once you buy your Telstra Pre-Paid International Roaming Pack it will work immediately without you needing to do anything else.

If you have manually disabled international roaming in your device settings, you will need to manually re-enable it to use international roaming.

If you need more data, you can purchase another pack through the My Telstra app, online or by calling us.

You can also use multiple packs simultaneously. All packs will be activated immediately and inclusions from the pack with the earliest expiry will be used up first.

Here are some of our top tips for minimising your data usage while overseas, so you can make the most out of your International Roaming Pack:

1. Make use of Wi-Fi whenever possible, ensuring that the networks you connect to are secure.
2. Disable any unnecessary automatic app updates, background data usage and location services in your phone’s settings.
3. Switch data roaming off when you're not actively using it, and toggle it on when you do need to make or receive a call or message, or access the internet.

Voice allowance:

• Incoming and outgoing calls to eligible international roaming destinations and Australia
• Retrieving messages from MessageBank

Messaging allowance:

• Sending and receiving SMS 

Data allowance: 

• Receiving MMS

Data and messaging allowance:

• Sending MMS

If your destination isn’t eligible for Pre-Paid International Roaming, you’ll need to connect to Wi-Fi or purchase a local carrier SIM card in order to use your phone overseas.

You won’t be charged any pay-as-you-go rates to use your phone overseas.

No. Your allowances will expire on the pack’s expiry date, and auto recharge is not available.

Once your pack reaches its expiry date, or you use up your allowances, you can buy another pack through the My Telstra app.

To call an Australian fixed line: 

Enter the +61 area code at the beginning, and then enter the phone number without the leading 0.

For example: To call Telstra on (02) 9242 0213 when you’re overseas, you’d need to dial +61 2 9242 0213. 

To call an Australian mobile: 

Enter the +61 area code at the beginning, and then enter the mobile number without the leading 0.

For example: To call Telstra on 0439 125 109 when you’re overseas, you’d need to dial +61 439 125 109. 

To call another country:

Enter a + symbol with the relevant area code at the beginning, and then enter the phone number without the leading 0. 

To call a local fixed line in the country you’re visiting: 

Enter the local area code at the beginning, and then enter the phone number.

Note: Dialling the local number in international format may be required in some instances, depending on your device. 

To call a local mobile in the country you’re visiting: 

Note:  Dialling the local number in international format may be required in some instances, depending on your device. 

To access MessageBank:

• Text the letter ‘M’ to +61101 (101) - this is a free SMS
• You will then receive a call from MessageBank from the number +61 418 707 101 to listen to your voicemails

Note: Accessing MessageBank will be deducted from your pack’s call allowance.

There are a few different ways you can keep track of your data usage, and all of them are free to access in Australia and overseas.  

 My Telstra app

• Download or open the My Telstra app
• Select the  Services  tab
• Select your service to view your usage in more detail

My Telstra online

• Sign in to My Telstra using your Telstra ID
• On the homepage, find your service in the Account overview section, and select Manage
• Select View International Roaming Usage

If your other destinations are included in the list of eligible destinations, you don’t have to do anything.  Your Telstra Pre-Paid International Roaming Pack will remain activated and will continue to work in all eligible destinations.