Pre-Paid Auto Recharge
Go on auto pilot with auto recharge
Got other things to manage? Set up auto recharge and we’ll automatically charge you and top up your service when all your recharges expire.
What is auto recharge?
Auto recharge is like turning on auto pilot for recharging your credit. It’s available for both Telstra Pre-Paid Mobile and Mobile Broadband Plans, and you can turn it on or off in the app any time you like.
Choose which recharge amount you’d like, and we’ll automatically charge you and top up your service when all your recharges expire (including any existing one-off recharges).
View your scheduled recharge dates ahead of time and enjoy data rollover on up to 200GB of unused data (or uncapped rollover on MBB plans). Just make sure you have an active recharge when you’re ready to set it up, and you’re good to go.
How do I set up auto recharge?
Just like pretty much anything else to do with your Telstra services, setting up auto recharge is easier in the app. Let it roll with auto recharge in just a few taps.
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Sign in
Sign in to My Telstra with your Telstra ID, or register for one if you don’t already have one.
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Select your service
Head to the Services tab and select the Pre-Paid service you’d like to set up auto recharge on. Make sure you have a current active recharge on it.
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Select auto recharge
Under More with your mobile, select Auto recharge.
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Finish set up
Follow the prompts to set up.
Auto recharge bonus data
Set, forget, bonus
New Pre-Paid services activated on a 28 Day Pre-Paid Plan may be eligible for our auto recharge bonus offer.
New service activations between 8 July and 10 November 2025. All bonus data auto recharges must occur by 31 May 2026. T&Cs apply.
Frequently asked questions
You can set up and manage your auto recharge in My Telstra. You’ll be able to make changes to your auto recharge like updating your payment method or recharge amount.
You can still do a one-off recharge if you run out of your inclusions before your next auto recharge date. Then, your next auto recharge date will either shift to be in line with when it expires, or remain as it was per your initial auto recharge expiry date (whichever comes later).
However, if you make a manual recharge within 48 hours of a scheduled auto recharge, the auto recharge may still go ahead.
Auto recharge can be cancelled at any time in My Telstra once you are signed in with your Telstra ID. You can also cancel by calling us on 13 22 00.
However, if you cancel your auto recharge less than 48 hours before your current recharge expires, you’ll still be charged for your upcoming auto recharge. The cancellation will then take effect when that recharge expires.
Please note that if you cancel your auto recharge, you may lose access to associated promotions such as bonus data offers.
You’ll need to cancel your auto recharge if your handset is lost or stolen, or you’re no longer the account owner.
Note: Without limitation, we may cancel your auto recharge if we cancel your underlying Pre-Paid service in accordance with our rights to do so under our customer terms, or suspect fraud.
Credit cards or debit cards (Mastercard or VISA) are the only way to pay for auto recharge. You are not able to use PayPal or other payment methods for auto recharge.
Yes, you can make these changes at any time in the My Telstra app.
- Go to the Services tab and select your Pre-Paid service
- Select Auto recharge then Change amount or Change payment method
Remember to ensure there are sufficient funds in your account and that your saved credit or debit card has not expired.
We will notify you if your auto recharge fails. If so, you’ll need to manually recharge for that month, and your auto recharge will recommence once that manual recharge expires.
Got more questions about Pre-Paid? We’re here to help.
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More information about Pre-Paid mobile phones can be found in our frequently asked questions.