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All things Pre-Paid

Learn more about Pre-Paid

Pre-Paid FAQs

Got a question about your device, plan or
usage? Find the answer you're looking for
in our FAQs section.


International Roaming

If you're travelling outside of Australia, you
might need to purchase international
roaming data.


Why Pre-Paid Max™?

Check out all of the great benefits you can
enjoy with every recharge on Telstra Pre-
Paid Max.



The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1,600 towns and communities around Australia. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage here.

Telstra Pre-Paid Max: Unlimited inclusions exclude calls/texts to satellite numbers and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers), diverted calls, content charges and all use while overseas. Extra Credit excludes calls/texts to Australian numbers and MessageBank® retrieval. Pre-Paid data and content purchases such as Google Play are not available. Unlimited International Calls to selected destinations excludes satellite and premium numbers, and video calls. 

Data Bank: Your unused Data Bank data does not expire unless you switch to an incompatible plan. Recharge required to access Data Bank.

Bonus data: Available when you activate or change to Telstra Pre-Paid Max from 3 September 2019. First recharge by 28 October 2019, remaining two recharges by 20 January 2020.

$30 SIM offer: Online only offer available to customers who purchase by 30 September 2019 11:59pm AEST. The discount is applied at checkout. Limit 2 per customer. Offer not available for commercial or resale purposes. Not transferable and not redeemable for cash.

Sports Apps: All Telstra Post-Paid and Pre-Paid mobile customers with an active recharge are eligible. Excludes NRL Grand Final and State of Origin series. AFL/NRL/AFLW live games are limited to 7" viewing size. Only Suncorp Super Netball, Australian based test matches and Fast 5 World Series live. Data-free on the Telstra Mobile Network. Only available on compatible iOS and Android devices. For use in Australia. For more info: telstra.com/livesport.

Telstra Air: Pre-Paid customers must have an active recharge.

Apple Music: Data-free on the Telstra Mobile Network. Non-Apple radio stations and non-music streaming use such as downloads, video streaming and social interaction will attract data charges. Telstra FairPlay Policy applies. For use in Australia. Compatible device required. Apple is a trademark of Apple Inc. registered in the U.S. and other countries. Apple Music is a trademark of Apple Inc.

Telstra Pre-Paid Mobile: Only work with Telstra SIM card. Unlocking fee applies for use with a non-Telstra SIM card. See more unlocking information here. Limit 1 per customer and no trade sales.

Blue Tick: Blue Tick lets you know which phones are recommended for handheld coverage in rural areas.

The Air logo and ™ are trademarks and ® are registered trade marks of Telstra Corporation Ltd, ABN 33 051 775 556.

Questions about mobiles?


More information about mobiles can be found in our Frequently Asked Questions.

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