Pre-Paid Mobile & Internet

You get so much with
Pre-Paid Complete Plan

Like Australia's largest, most reliable mobile network, included international call minutes to selected destination, and data banking of up to 200GB.

All inclusions for use in Australia.

View Pre-Paid Complete plan

Already on Pre-Paid?

Recharge

The easiest way to recharge your Pre-Paid service is online.

Recharge now

Activate

Activate your new Pre-Paid SIM card in a few simple steps.

Activate now

All things Pre-Paid

Set up & manage

Explore ways to manage your account, including how to calculate your data usage and how to set up an auto recharge.

Manage my account

Data Top-Ups

Running out of data mid-month? Add extra data to your account with our Data Top-Ups and Plus Packs.

View top up options now

Previous plans

On an old Telstra Pre-Paid plan? You can still find your plan details, extra data charges and international call rate.

View previous plans

Why choose us?

Australia's best 4G network

The Telstra mobile network
reaches further and runs faster
than any other.

Keep your data in the bank

Not going to use up your data in time? Just recharge before expiry on Telstra Pre-Paid Complete and save up to 200GB of unused data to your Data Bank.

Call overseas with included minutes

Get international call minutes from Australia to selected destinations on Pre-Paid Complete, you’re never far away from friends and family overseas.

Be rewarded with Telstra Plus

Join Telstra Plus and get rewarded just for recharging. Earn points to put towards must-have devices, SIM Kits, accessories and more. Eligibility criteria apply.

Explore Telstra Plus

Frequently asked questions

Activate your Pre-Paid SIM card online in a few easy steps:

1. Go to telstra.com.au/prepaidactivation
2. Sign in using your Telstra ID, or continue as guest
3. Enter your SIM details
4. Choose to transfer your number from your current provider, or get a new Telstra number
5. Fill out your ID details
6. Enter your contact details
7. Select a plan and recharge
8. Confirm your details and click ‘Activate’
Your pre-paid service will normally be active within 20 minutes, but it can take up to 4 hours. If your service isn’t active after 4 hours, check our outages and notifications page for current service disruptions. You can also check the status of your activation using the order number in your email confirmation.
You can quickly recharge in the My Telstra app, track your data usage, change plan and get access to special offers. You can also recharge in My Account, as well as view and manage your Pre-Paid services online. Don’t forget, you’ll need your Telstra ID and password to sign in. For instructions on how to recharge with any of these methods, visit our Pre-Paid Recharge page.
You can set up an auto recharge for your Telstra Pre-Paid service in a few simple steps:

1. Sign in using your Telstra ID or register for one. Go to My Account

2. Then go to ‘Auto recharge’ and ‘Start set up’.

3. Select a saved payment method or add a new one.

4. Select an amount to set up your auto recharge.
With Telstra, you can connect to anyone in over 230 countries from your mobile phone. Telstra Pre-Paid Complete offers standard international calls to 50 selected destinations, with included talk time from 60 to 6,000 minutes. Find out more about Telstra Pre-Paid Complete international call rates.

The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1,600 towns and communities around Australia. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check our mobile coverage.

Telstra Pre-Paid Complete: Unlimited inclusions exclude calls/texts to satellite numbers and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers) and diverted calls.

SIM with $10 credit: Includes Message Bank. Excludes international calls, premium (19xx) and most 12xx numbers, diverted calls, content charges and use overseas.

$30 SIM offer: Offer ends 26 January 2021. Future recharges will be full price. While stocks last. Online only. Limit two per customer.

$150 SIM offer: Offer ends 26 January 2021. Future recharges will be full price. While stocks last. Online only. Limit two per customer.

5G network access: 5G access included when you recharge by 1 Feb 2021. 5G in selected areas on compatible devices. Check 5G coverage.

$50 off device offer: Online only. Offer ends 18 January 2021.

Bonus data: Get 17GB bonus data on your first three recharges when you purchase a $30 or $40 SIM starter kit and activate on our Pre-Paid Complete Plan. Activation or first recharge by 1 February 2021, remaining two recharges by 31 March 2021.

Data Bank: Your unused Data Bank data will expire if you switch to an incompatible plan. Recharge required to access Data Bank.

Sports apps: All Telstra post-paid and pre-paid mobile customers with an active recharge are eligible. Data-free on the Telstra mobile network. For use in Australia. For more info: telstra.com/livesport.

Apple Music: Data-free on the Telstra Mobile Network. Non-Apple radio stations and non-music streaming use such as downloads, video streaming and social interaction will attract data charges. Telstra FairPlay Policy applies. For use in Australia. Apple and Apple Music are trademarks of Apple Inc.

Blue Tick: Blue Tick lets you know which phones are recommended for handheld coverage in rural areas.

Telstra pre-paid mobile devices: Only work with a Telstra SIM card. Unlocking fee applies for use with a non-Telstra SIM card. See more unlocking information. Limit 1 per customer and no trade sales.

Got more questions about Pre-Paid? We’re here to help

Support

More information about pre-paid mobile phones can be found in our frequently asked questions.

Go to Support

CrowdSupport®

Got a question about Pre-Paid? Ask our customer forum.

Go to CrowdSupport

Pre-Paid plans & SIM cards

Pre-Paid phones

Pre-Paid internet

Pre-Paid deals

Already on Pre-Paid?

Recharge

Activate

All things Pre-Paid

Set up & manage

Data Top-Ups

Previous plans

Why choose us?

Australia's best 4G network

Keep your data in the bank

Call overseas with included minutes

Be rewarded with Telstra Plus

Frequently asked questions

How do I activate my Telstra Pre-Paid mobile phone?

How do I activate my Telstra Pre-Paid SIM card?

How long does it take for my Pre-Paid SIM card to be activated?

How do I recharge my Telstra Pre-Paid phone?

Can I direct debit Telstra Pre-Paid?

What countries are included in Telstra Pre-Paid international calls?

Does my Pre-Paid recharge include 5G access?

Pre-Paid plans
& SIM cards