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Learn more about Pre-Paid

Pre-Paid FAQs

Got a question about your device, plan or
usage? Find the answer you're looking for
in our FAQs section.

 

International Roaming

If you're travelling outside of Australia, you
might need to purchase international
roaming data.

 

Why Pre-Paid Max™?

Check out all of the great benefits you can
enjoy with every recharge on Telstra Pre-
Paid Max.

 

Why choose us?

Telstra delivers reliable mobile network all over Australia

Australia's best
mobile network

The Telstra mobile network
reaches further and runs faster
than any other.

Faster based on national average
mobile speeds.

Manage everything
in one place

Download the Telstra 24x7 app
to save your payment details,
keep track of your data usage
and recharge on the go.

Flexible recharge
options

Get great value from your
calls, texts and data by only
paying for what you need.
No fluff, just the good stuff.

Be rewarded
with Telstra Plus™

Join Telstra Plus and get rewarded
just for recharging. Earn points to
put towards must-have devices,
SIM Kits, accessories and more.
Eligibility criteria apply.


The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1,600 towns and communities around Australia. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage here.

Telstra Pre-Paid Max: Unlimited inclusions exclude calls/texts to satellite numbers and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers), diverted calls, content charges and all use while overseas. Extra credit excludes calls/texts to Australian numbers and MessageBank retrieval. Pre-Paid data and content purchases such as Google Play are not available.

Data Bank: Your unused Data Bank data will expire if you switch to an incompatible plan. Recharge required to access Data Bank.

$30 SIM offer: Online only offer available to customers who purchase by 16 March 2020. The discount is applied at checkout. Limit two per customer.

Bonus data: Available when you activate or change to Telstra Pre-Paid Max from 18 February 2020. First recharge by 30 March 2020, remaining two recharges by 30 June 2020.

Sports Apps: All Telstra Post-Paid and Pre-Paid mobile customers with an active recharge are eligible. Excludes NRL Grand Final and State of Origin series. AFL/NRL/AFLW live games are limited to 7" viewing size. Only Suncorp Super Netball, Australian based test matches and Fast 5 World Series live. Data-free on the Telstra Mobile Network. Only available on compatible iOS and Android devices. For use in Australia. For more info: telstra.com/livesport.

Apple Music: Data-free on the Telstra Mobile Network. Non-Apple radio stations and non-music streaming use such as downloads, video streaming and social interaction will attract data charges. Telstra FairPlay Policy applies. For use in Australia. Compatible device required. Apple and Apple Music are trademarks of Apple Inc.

Telstra Pre-Paid Mobile: Only work with Telstra SIM card. Unlocking fee applies for use with a non-Telstra SIM card. See more unlocking information here. Limit 1 per customer and no trade sales.

Blue Tick: Blue Tick lets you know which phones are recommended for handheld coverage in rural areas.

Questions about mobiles?

Support

More information about mobiles can be found in our Frequently Asked Questions.

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