To activate your Telstra Pre-Paid mobile phone, first of all you need to  insert your SIM in your phone and then press and hold the On/Off button until your phone is turned on.

Activate your Pre-Paid SIM card online in a few easy steps:

1. Go to telstra.com.au/prepaidactivation
2. Sign in using your Telstra ID, or continue as guest
3. Enter your SIM details
4. Choose to transfer your number from your current provider, or get a new Telstra number
5. Fill out your ID details
6. Enter your contact details
7. Select a plan and recharge
8. Confirm your details and click ‘Activate’

Your pre-paid service will normally be active within 20 minutes, but it can take up to 4 hours. If your service isn’t active after 4 hours, check our outages and notifications page for current service disruptions. You can also check the status of your activation using the order number in your email confirmation.

You can quickly recharge in the My Telstra app, track your data usage, change plan and get access to special offers. You can also recharge in My Account, as well as view and manage your Pre-Paid services online. Don’t forget, you’ll need your Telstra ID and password to sign in. Or you can call #100# to check your balance and recharge. For instructions on how to recharge with any of these methods, visit our Pre-Paid Recharge page.

You can set up an auto recharge for your Telstra Pre-Paid service in a few simple steps: 

1. Sign in using your Telstra ID or register for one. Go to My Account 

2. Then go to ‘Auto recharge’ and ‘Start set up’. 

3. Select a saved payment method or add a new one.

4. Select an amount to set up your auto recharge.

With Telstra, you can connect to anyone in over 230 countries from your mobile phone. Telstra Pre-Paid Complete offers standard international calls to 50 selected destinations, with included talk time from 60 to 6,000 minutes. Find out more about Telstra Pre-Paid Complete international call rates.