Maximise your coverage

Use our search tool to check what coverage and data speeds are available in your area. And while you’re here, you can also learn how to maximise your coverage.

Coverage map

Maximise your coverage

Like any mobile network, coverage on the Telstra Mobile Network depends on where you are, the mobile handset, tablet or broadband device you're using, and whether there’s an external antenna attached.

It's important to understand that different devices have different capabilities. How each device performs depends on network coverage and device type, make and settings. There are some important factors to consider when choosing a mobile device and any accessories:

  • where you'll be using your device – metropolitan areas, regional areas, rural areas or out at sea
  • whether you'll be using it:
    • in handheld mode
    • with a directly coupled car kit and an external antenna; or
    • with a patch lead and an external antenna.

maximise-your-coverage

Obstructions – such as buildings, vehicles, trees, hills and building materials – can all reduce the signal level available for your mobile handset, tablet or mobile broadband device. Just as TV sets sometimes need external antennas to improve reception, there are cases where the use of antennas can make a significant difference to the performance of a mobile device.

When you choose a ‘Blue Tick’ mobile phone, you can be sure that you’re experiencing the best possible coverage in regional and rural locations.

See our latest range of mobile handsets or visit your local Telstra store for assistance in choosing the best solution for your coverage needs.

Please note: Blue Tick qualification test is currently performed on mobile handsets only.

blue-tick-phone

The Telstra Mobile Smart Antenna has been designed to extend indoor coverage for Telstra mobile handsets and mobile broadband devices operating on Telstra's 850MHz Next G network. All you need is at least one spot within your office or home where you can make calls. You can then use the Telstra Mobile Smart Antenna to extend that coverage to other areas of the building (e.g. where there is no signal or the existing signal strength is low).

If you'd like us to assess whether the Telstra Mobile Smart Antenna can be of benefit to you, contact us on the following numbers:

  • Residential customers call 13 2200 (say ‘coverage’)
  • Business customers call 13 2000 (say ‘coverage’) or contact your account executive.

The Telstra Mobile Smart Antenna operates on the 850MHz Next G part of the Telstra Mobile Network. Telstra Mobile Smart Antenna is not designed to improve Telstra 4G coverage.

Smart Antenna Units

Smart Antenna floor plan

A range of external antennas are available that can provide improved coverage for certain mobile devices in areas where coverage is marginal. Even when you’re in an area where handheld coverage is possible, an external antenna solution may also improve the performance of your handset or broadband device.

Yagi or external antennas are most effective when mounted in the 'line of sight' of a mobile phone base station, or where the best signal is received. Depending on location and type of antenna used, this can be near a window, building rooftop, pole or other elevated structure. As with all antennas, the general rule when mounting is the higher the better. After the antenna has been fitted, it is connected directly to a mobile device, such as a broadband modem.

External antennas can also be used for vehicles when travelling or doing business in rural and remote areas, or along stretches of highways where coverage can be marginal. Vehicle external antennas are commonly attached to the handset via a car-kit or a patch-lead where a car-kit is not available.

See your local Telstra store for assistance with picking the best antenna option for you as well as help with installation.

Please note: Depending on device capability and available coverage, external antennas can improve 3G and 4G coverage on the Telstra Mobile Network. Not all external antennas allow direct connection to the handset or broadband device. Antenna accessories are only available for selected handset and broadband models. Please refer to the device manufacturer for specifications or visit a Telstra shop for assistance.

Telstra's 850MHz Next G network can typically extend 20 to 70 km out to sea from mobile base stations located near the coast. However, there are many factors such as the weather, tides, sea conditions and your antenna installation (type and height above sea level) that can significantly influence coverage, data speed and performance. As a result, you must not rely on the Telstra Mobile Network as a primary method of communication at sea. 

To assist with your mobile services at sea, you should use a directly connected external antenna – one that is omni-directional or a specialist marine antenna capable of 'tracking' to the best serving base station. The antenna should be mounted as high as possible on your vessel using marine-grade cabling and connections.

In order for a service at sea to work effectively, line of sight to the terrestrial base station is required. This is influenced by the height of the serving base station, land based obstructions and the general topography of the land, which can block signals. Coverage will not be reliable over the horizon from a mobile base station even though it may be usable at times.

We've created a short video to help you maximise your coverage while you're at sea:

Maximise your coverage while you're at sea

Telstra is rolling out Small Cells to regional areas across Australia and bringing these communities up to speed with the 87% of the Australian population already covered by Telstra’s 4G services. We will be starting with a small number of areas, with cells in Victoria and Queensland being switched on before the end of the year, with some more to come online in the New Year.

In some cases, this will be the first time residents will be able to access mobile broadband services, with existing mobile coverage in the area almost non-existent. These would also be areas where it would not be commercially viable to build and maintain a full base station.

And while the 4G technology can’t support voice services in these areas just yet, with Voice over LTE emerging as a commercial solution across our entire 4G footprint at some stage in 2015, customers will ultimately be able to make voice and even video calls using capable devices. However, in the meantime those in corresponding 3G services areas will still be able to make voice calls.

As the first carrier to bring 4G to regional Australia, we are pleased to have the opportunity to extend 4G services to even more regional customers.

The regional areas covered by the trial are listed below. Please enter the region name into the search field of our Coverage Map above for more detail on the coverage areas.

Crows Nest and surrounding region

4G data only service available, no voice service 3G Outdoor 3G Antenna
Crows Nest Mountain Camp
Pechey
Pinelands
Plainby
Upper Pinelands
Cressbrook Creek
Douglas
Grape Free
Groomsville
The Bluff
Whichello

Darraweit Guim and surrounding region

4G data only service available, no voice service 3G Outdoor 3G Antenna
Darraweit Guim Beveridge
Bolinda
Bylands
Cherokee
Clarkefield
Clonbinane
Donnybrook
Heathcote Junction
Hidden Valley
Kalkallo
Kerrie
Kilmore East
Mickelham
Riddels Creek
Rochford
Wallan
Wandong
Waterford Park
Woodstock
Upper Plenty
Chintin
Eden Park
Springfield

Goovigan and surrounding region

4G data only service available, no voice service 3G Outdoor 3G Antenna
Goovigan Greycliffe
Jambin
Smoky Creek
Rannes

Maclagan and surrounding region

4G data only service available, no voice service 3G Outdoor 3G Antenna
Maclagan Bell
Blaxland
Djuan
Haden
Jimbour
Kaimkillenbun
Malling
Moola
Mowbullan
Muldu
Pirrinuan
Rangemore
St Aubyn
Brymaroo
Bunya Mountains
Coalbank
Cooyar
Doctor Creek
East Cooyar
Evergreen
Highgrove
Highland Plains
Irvingdale
Kilbirnie
Kulpi
Mount Darry
Narko
North Maclagan
Nutgrove
Peranga
Pimpimbudgee
Rosalie Plains
Quinalow
Thornville
Upper Cooyar Creek
Upper Yarraman
Woodleigh
Wutul
Yamison

Moonambel and surrounding region

4G data only service available, no voice service 3G Outdoor 3G Antenna
Moonambel Archdale
Moyreisk
Natte Yallock
Perceydale
Rathscar West
Redbank
Tanwood

 

Navarre and surrounding region

4G data only service available, no voice service 3G Outdoor 3G Antenna
Navarre Greens Creek
Joel Joel
Morri Morri
Paradise
Stuart Mill
Landsborough
Landsborough West
Tulkara
Wattle Creek
Winjallock

Raywood and surrounding region

4G data only service available, no voice service 3G Outdoor 3G Antenna
Raywood Campbells Forest
Neilborough
Sebastian
Yarraberb

 

Woolooga and surrounding region

4G data only service available, no voice service 3G Outdoor 3G Antenna
Woolooga Bells Bridge
Cinnabar
Corella
Curra
Glenwood
Kannigan
Kilkivan
Nahrunda
Mudlo
Miva
Sexton
Scotchy Pocket Gunalda
Theebine
Black Snake
Lower Wonga
Kinbombi
Fishermans Pocket
Glastonbury
Glen Echo
Mary's creek
Oakview
Scrubby Creek
Widgee

Yangan and surrounding region

4G data only service available, no voice service 3G Outdoor 3G Antenna
Yangan Canningvale
Clintonvale
Freestone
Gladfield
Glengallan
Glennie Heights
Junabee
Karcaruda
Swan Creek
Maryvale
Mount Marshall
Mount Stuart
Mount Tabor
The Hermitage
Upper Freestone
Willowvale
Womina
Danderoo
Emu Vale
Sladevale
Swanfels

Your Feedback

We're continuously extending and improving our mobile coverage but need your help to find network black spots. This is where we indicate there's mobile or mobile broadband coverage but it doesn't perform to expectations (e.g. the line may drop out, reception is poor, or there may be little or no reception at all).

Before completing the form, please perform these basic troubleshooting checks.

Report a coverage problem

Your feedback

Things you need to know

All mobile devices have been tested to operate within the coverage contours of the displayed coverage maps. Mobile device coverage depends on where you are, the device you are using and whether it has an external antenna attached.

Customers should be aware that the Telstra mobile coverage maps displayed have been created using tools that predict the likely areas of coverage. Not every particular location within the identified coverage areas has been individually tested for coverage. This means that while the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where a customer's device will not work. This is a common characteristic of wireless systems. For example, coverage could be degraded or not existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees.

Customers should also be aware the Telstra mobile coverage maps also may indicate planned coverage expansions of the Telstra mobile network. Coverage planned for the future is based on Telstra's rollout schedule. Telstra reserves the right to modify this schedule without notice, as required from time to time.

Data speeds experienced on Telstra's mobile networks may be affected by network availability, the type and configuration of customer equipment, the performance of external networks (for example the Internet), the signal strength of the device used and other factors such as the type of application.

The offshore coverage shown is only indicative of where a Next G® device may operate. Factors beyond Telstra's control such as the weather, tides, sea conditions and the customer's installation (type and height of antenna above sea level) can significantly influence the actual user experience of coverage, data speed and performance. Public mobile networks must not be relied upon as a primary method of emergency communication at sea.