Sustainability

Doing better for the future

A healthier planet and more inclusive world are our two most ambitious goals. Technology will help us achieve them.

REDUCING CARBON EMISSIONS

We're 37% there on both scope 1+2 and scope 3

We've now reduced both our scope 1+2 emissions and scope 3 emissions by 37%, towards a target of 70% (scope 1+2) and 50% (scope 3) by 2030.

Target set against a 2019 financial year baseline.

INVESTING IN RENEWABLE ENERGY

Supported renewable energy projects worth more than $1.4B

By investing in new solar and wind farms across Australia, we've enabled renewable energy that's equal to 27% of the energy we need to power our business. 

RECOVERING OLD TECH

710,341 mobiles, modems and other devices

That's a lot of potential e-waste. Discover the best way to reuse or recycle your devices through our programs.

In the 2024 financial year.

Communities

BUILDING DIGITAL SKILLS

Bringing the digital world to 423,000 Australians

Learnable skills like using the internet, sending emails and making video calls help people feel better connected. 

Since FY21.

KEEPING YOU CONNECTED

Helping 1.4M customers in tough times

Difficult situations call for compassion and practicality. We have many ways to help people in need. 

In the 2024 financial year.

CONNECTING COMMUNITIES

Expanding our regional coverage by 240,000 km²

Which means we've more than doubled our goal of 100,000km² additional regional coverage.

Since FY21.

Supporting our First Nations customers

If you need practical help for your Telstra phone or internet, want more from your mobile service or have feedback, we're here to help.

You can also explore our three-year Reconciliation Action Plan (RAP), aimed at rebuilding trust with First Nations communities. 

Bigger Picture 2024 Sustainability Report, cover

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Bigger Picture Sustainability Report

Where we're making the biggest impacts. 

Australian Digital Inclusion Index 2023, cover

resource

What is digital inclusion?

Access, ability and affordability are the foundations of digital inclusion in Australia.  

Modern Slavery Act Statement 2024, cover

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Modern Slavery Act Statement

How we manage and mitigate the specific risks of modern slavery in our operations and supply chains.

Keep sustainability in your sights

Our newsletter keeps you in the know about how we're using tech to act on climate change and connect communities.