ACCOUNT PROTECTION
Simple security steps
So we know it's you (not someone else), a simple security process called 2-step verification is woven into all Telstra accounts.
Cyber security and safety
It's a team effort. We work hard to keep our networks safe but there are some really important things you need to do to keep your data private and stay safe from scams.
SCAM REPORTING
Helping you fight SMS and MMS scams
We’re helping all customers on the Telstra network join the fight against scammers by reporting SMS and MMS scams to a national phone number.
We'll help you keep your data private
It's such a quick and simple process to keep your personal information safe, it'll become second nature in no time. Let us show you how.
SCAM AWARENESS
How to spot a scam call
Telstra Scam Protect is our free, auto-activated security feature which helps you recognise and avoid scam calls on your mobile service.
CYBER BASICS
Staying safe online
Good online security is at your fingertips. Learn some basic tools and tips to help improve your online safety.
Communities
Everyone deserves to experience the benefits of being online, even for the most essential things like, connecting with family and friends and accessing key services.
Helped over 1.9M customers in vulnerable circumstances stay connected
No matter your circumstances, we're here to help you stay connected.
We've helped over 1.9M customers experiencing vulnerable circumstances stay connected. Their situations could include domestic violence, illness, mental health issues, natural disasters, financial hardship or disability. They may speak languages other than English or live remotely.
We assisted these customers in the 2025 financial year.
Where to find help
If you or someone you know is in a difficult situation, we'll do everything we can to help you stay connected.
DOMESTIC & FAMILY VIOLENCE HELP
Keeping you safely connected
If you're experiencing or have left a domestic or family violence situation, we can help.
ACCESSIBILITY AND INCLUSION
Living with a disability
Almost 1 in 5 Australians identify as living with disability. So, we're committed to ensuring our products are accessible and inclusive of everyone.
DISASTER RELIEF
Staying connected when you need it most
We offer immediate support during a disaster and support during your disaster recovery.
Payment assistance
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.
Chief Customer Advocate
Providing an independent voice, championing customers in vulnerable circumstances, and holding Telstra to account.
Regional and remote customers
CONNECTING YOU
We expanded our regional coverage by 360,000 km²
We connect Aussies from Broome to Bendigo - and every other corner of our beautiful country.
We've more than tripled our goal of 100,000km² additional regional coverage since FY21.
Connecting the remotest corners of Australia
Across remote and regional Australia, we're harnessing technology to connect people.
CONNECTING REMOTE AUSTRALIA
Better connectivity
We're committed to delivering world class communications for regional, rural and remote Australia. We've joined forces with a leading satellite provider to improve existing connectivity.
PROMOTING INCLUSION
Creating connected communities
We’re giving Australia’s remote and rural communities a $600K boost to foster inclusion and resilience.
KEEPING THINGS LOCAL
Our call centres
Most of our call centres are back on Australian soil. All Telstra stores are now owned and run by us (and managed by locals), we have dedicated teams working in regional cities and First Nations call centres.
Building digital skills
It's one thing to be better connected but things really come to life when you have the right skills.
LEARNING DIGITAL SKILLS
Over 677,000 Aussies improved their digital skills
We're committed to helping Aussies build their digital skills and confidence so they can take part in the online world.
Since FY21.
Digital Inclusion at Telstra
About this video
A summary of Telstra’s Digital Inclusion work and Connected Future 30 target.
[Soft background music.]
[Audio: Female State Government Program Partner speaking]
It's these small things that make such an impact on people's lives.
[Telstra logo animation. Montage of people using digital devices.]
At Telstra, we're building a connected future.
That's why we're supporting the digital inclusion of 1 million people by FY30.
[Footage of a regional library. People gathered around computers.]
The last two years I've been going out and visiting libraries that are running the tech savvy programmes and I'm just blown away.
Their enthusiasm for it and the enthusiasm from the public or the participants, they're all there to learn because they realise the importance of being involved.
Particularly in the regional areas, there's nothing. These are small towns, so the library is the hub.
[Audio: Male Tech Savvy Seniors Community Partner speaking]
The Tech Savvy Seniors programme is a partnership between the State Library NSW, Telstra and also local councils.
[Instructor using a laptop]
The goal of Tech Savvy Seniors is just to enhance digital ability and confidence in using technology in general.
[Instructor drawing on whiteboard with Telstra logo animation]
I think it's so important. It's crucial to be digitally connected.
I think enhancing technologies, it's so easy to fall behind the new digital age. It is a bit scary.
So programmes like Tech Savvy Seniors are so important in doing that. I think that really they're crucial to keeping the attendees connected to the wider society.
[Montage: people using smartphones, video calling family. Participants laughing, holding up their phones.]
Everybody's so happy. And a lot of comments too.
"I'm so excited to be able to learn how to bank online, how to send a photo, how to take a photo, how to turn the phone on."
And a lot about cyber safety too. That seems to be coming up more and more.
[Montage of Tech Savvy Seniors participants during their classes, receiving certificates, smiling]
If we're not in touch with the real world, we're just not in it.
It's really enriching people's lives once again, particularly in the rural and regional areas. It's really offering something that hasn't been there for a long time.
[Audio: Telstra Field Technican]
My role in the programme is to arrive on site when the customer has a fault of any sort and answer any questions they might have.
[Woman using a phone to take a photo. Telstra animation in the background. People using computer]
Even if I'm fixing a payphone, fixing up the Wi-Fi, we're helping them with how to do emails, how to get onto Telstra 24/7 app.
[Footage of a woman walking towards and then using the wi-fi at a Telstra payphone]
Especially during disaster times, they always need help, even if it's just giving them free data.
Customers need that ability to call and connect with family to make sure that everyone's OK.
That's what we're here for, to advance everyone's knowledge in the digital world.
[Montage of people using laptops and phones. Telstra logo. Uplifting music.]
At Telstra, we know connection changes lives. We're here to empower communities and to create opportunities for everyone.
[End with Telstra logo]
Our initiatives
CODE CLUB AUSTRALIA
Teaching young people
Telstra Foundation runs Code Club Australia, supporting schools and libraries to teach coding basics.
TECHY SAVVY SENIORS
A life of continuous learning
Our Tech Savvy Seniors Program helps older Aussies build their skills to use computers, tablets and smartphones with confidence.
DIGITAL INCLUSION INDEX
Equal access for everyone
Digital inclusion is about helping make sure everyone benefits from technology.
Stories
TELSTRA FOUNDATION
Maya Cares: supporting women of colour who face racism
FIRST NATIONS
Staying close and connected to mob
TELSTRA FOUNDATION
How to be awesome at self-care
Reports
report
Bigger Picture Sustainability Report
Where we're making the biggest impacts.
REPORT
Tech Savvy Seniors
Delivered in partnership with the NSW government and offered in 14 languages.
report
Modern Slavery Act Statement
How we manage and mitigate the specific risks of modern slavery in our operations and supply chains.
*Our Modern Slavery Act Statement has been submitted to the Australian Modern Slavery Statements Register and is in the process of review and publication.
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