Communities and technology - Telstra

Communities and technology

We want to make sure every customer, from every background, has the tools and skills to take part in the online community.

Cyber security and safety

It's a team effort. We work hard to keep our networks safe but there are some really important things you need to do to keep your data private and stay safe from scams.

SCAM REPORTING

Helping you fight SMS and MMS scams

We’re helping all customers on the Telstra network join the fight against scammers by reporting SMS and MMS scams to a national phone number.

We'll help you keep your data private

It's such a quick and simple process to keep your personal information safe, it'll become second nature in no time. Let us show you how. 

PROTECTING YOUR ACCOUNT

Simple security steps
So we know it's you (not someone else), a simple security process called 2-step verification is woven into all Telstra accounts.

RAISING SCAM AWARENESS

Five ways to spot a scam call
Rule of thumb: if it looks or feels like a scam, it probably is. Follow our tips for staying safe (and sceptical) from scammers.

LEARNING CYBER BASICS

Staying safe online
Good online security is at your fingertips. Learn some basic tools and tips to help improve your online safety.

Communities

Everyone deserves to experience the benefits of being online, even for the most essential things like, connecting with family and friends and accessing key services.

We kept 1.26M customers connected

No matter your circumstances, we're here to help you stay connected. 

We've helped over 1.26M customers experiencing vulnerable circumstances stay connected. Their situations could include domestic violence, illness, mental health issues, natural disasters, financial hardship or disability. They may speak languages other than English or live remotely. 

We assisted these customers in the 2023 financial year.

Where to find help

If you or someone you know is in a difficult situation, we'll do everything we can to help you stay connected.

DOMESTIC & FAMILY VIOLENCE HELP

Keeping you safely connected

If you're experiencing or have left a domestic or family violence situation, we can help.

ACCESSIBILITY NEEDS

Empowered by technology

One in five Australians lives with disability, so we're committed to making our products inclusive and accessible. 

DISASTER RELIEF

Staying connected when disaster strikes

If your service has been interrupted due to disaster, you may be eligible for an assistance package. 

FINANCIAL ASSISTANCE

When times are tough

If you're finding it hard to pay for any of your services, we have support options to help you. 

Chief Customer Advocate

Providing an independent voice, championing customers in vulnerable circumstances, and holding Telstra to account.

Regional and remote customers

CONNECTING YOU

We expanded our regional coverage by 55,000 km²

We connect Aussies from Broome to Bendigo - and every other corner of our beautiful country. 

We carried out this expansion in the 2023 financial year.

Connecting the remotest corners of Australia

Across remote and regional Australia, we're harnessing technology to connect people.

CONNECTING REMOTE AUSTRALIA

Better connectivity

We're committed to delivering world class communications for regional, rural and remote Australia. We've joined forces with a leading satellite provider to improve existing connectivity.

PROMOTING INCLUSION

Creating connected communities

We’re giving Australia’s remote and rural communities a $600K boost to foster inclusion and resilience.

KEEPING THINGS LOCAL

Our call centres

Most of our call centres are back on Australian soil. All Telstra stores are now owned and run by us (and managed by locals), we have dedicated teams working in regional cities and a First Nations Call Centre.

Building digital skills

It's one thing to be better connected but things really come to life when you have the right skills.

BUILDING TECH SKILLS

Over 200,000 Aussies improved their digital skills

We're committed to helping Aussies build their digital skills and confidence so they can take part in the online world.

These Aussies improved their skills in the 2023 financial year.

Our initiatives

CODE CLUB AUSTRALIA

Teaching young people

Telstra Foundation runs Code Club Australia, supporting schools and libraries to teach coding basics.

TECHY SAVVY SENIORS

Never too old to learn

Helping older Aussies build their skills to use computers, tablets and smartphones confidently. In many languages.

DIGITAL INCLUSION INDEX

Equal access for everyone

Digital inclusion is about helping make sure everyone benefits from technology.    

Request a skill-building session today

Our team of experts can help you or someone close to you improve your skills over the phone. You don’t even need to be a Telstra customer!

Bigger Picture 2023 Sustainability Report, cover

report

Bigger Picture Sustainability Report

Where we're making the biggest impacts. 

Image of a man and his elderly mother looking at a computer tablet. There is a white text overlay on the image: Tech Savvy Seniors Report 2022 and a Telstra logo.

REPORT

Tech Savvy Seniors

Delivered in partnership with the NSW government and offered in 14 languages. 

Human Rights and Modern Slavery Act Statement 2023, cover

report

Human Rights and Modern Slavery Act Statement

How we manage and mitigate the specific risks of modern slavery in our operations and supply chains.

How we're connecting communities

Our newsletter keeps you in the know about how we're using tech to connect more communities in Australia, act on climate change—and how you can do your part.