Communities and technology - Telstra
Communities and technology
Cyber security and safety
It's a team effort. We work hard to keep our networks safe but there are some really important things you need to do to keep your data private and stay safe from scams.
SCAM REPORTING
Helping you fight SMS and MMS scams
We’re helping all customers on the Telstra network join the fight against scammers by reporting SMS and MMS scams to a national phone number.
We'll help you keep your data private
It's such a quick and simple process to keep your personal information safe, it'll become second nature in no time. Let us show you how.
PROTECTING YOUR ACCOUNT
RAISING SCAM AWARENESS
LEARNING CYBER BASICS
Communities
Everyone deserves to experience the benefits of being online, even for the most essential things like, connecting with family and friends and accessing key services.
SUPPORTING PEOPLE DOING IT TOUGH
We kept 1.26M customers connected
No matter what happens, we're here to help you stay connected.
We've helped over 1.26M customers experiencing vulnerable circumstances stay connected. Their situations could include domestic violence, illness, mental health issues, natural disasters, financial hardship or disability. They may speak languages other than English or live remotely.
Where to find help
If you or someone you know is in a difficult situation, we'll do everything we can to help you stay connected.
DOMESTIC & FAMILY VIOLENCE HELP
Keeping you safely connected
If you're experiencing or have left a domestic or family violence situation, we can help.
ACCESSIBILITY NEEDS
Empowered by technology
One in five Australians lives with disability, so we're committed to making our products inclusive and accessible.
DISASTER RELIEF
Staying connected when disaster strikes
If your service has been interrupted due to disaster, you may be eligible for an assistance package.
FINANCIAL ASSISTANCE
When times are tough
If you're finding it hard to pay for any of your services, we have support options to help you.
Regional and remote customers
CONNECTING YOU
We expanded our regional coverage by 55,000 km²
We connect Aussies from Broome to Bendigo - and every other corner of our beautiful country.
Connecting the remotest corners of Australia
Across remote and regional Australia, we're harnessing technology to connect people.
CONNECTING REMOTE AUSTRALIA
Better connectivity
We're committed to delivering world class communications for regional, rural and remote Australia. We've joined forces with a leading satellite provider to improve existing connectivity.
PROMOTING INCLUSION
Creating connected communities
We’re giving Australia’s remote and rural communities a $600K boost to foster inclusion and resilience.
KEEPING THINGS LOCAL
Our call centres
Most of our call centres are back on Australian soil. All Telstra stores are now owned and run by us (and managed by locals), we have dedicated teams working in regional cities and a First Nations Call Centre.
Building digital skills
It's one thing to be better connected but things really come to life when you have the right skills.
BUILDING TECH SKILLS
Over 200,000 Aussies improved their digital skills
We're committed to helping Aussies build their digital skills and confidence so they can take part in the online world.
Our initiatives
CODE CLUB AUSTRALIA
Teaching young people
Telstra Foundation runs Code Club Australia, supporting schools and libraries to teach coding basics.
TECHY SAVVY SENIORS
Never too old to learn
Helping older Aussies build their skills to use computers, tablets and smartphones confidently. In many languages.
DIGITAL INCLUSION INDEX
Equal access for everyone
Digital inclusion is about helping make sure everyone benefits from technology.
Request a skill-building session today
Our team of experts can help you or someone close to you improve your skills over the phone. You don’t even need to be a Telstra customer!
Stories
TELSTRA FOUNDATION
TELSTRA EXCHANGE
FIRST NATIONS AUSTRALIANS
Reports
report
Bigger Picture Sustainability Report
Where we're making the biggest impacts.
REPORT
Tech Savvy Seniors
Delivered in partnership with the NSW government and offered in 14 languages.
report
Human Rights and Modern Slavery Act Statement
How we manage and mitigate the specific risks of modern slavery in our operations and supply chains.