Set up a Telstra PIN and keep your details up to date to help keep your Telstra account secure. You can do this online, in store or by calling us.
Keeping your Telstra account secure is essential. That's why we use two-step verification and a Telstra PIN to help protect your account. These tools ensure that only you can access and manage your services.
Two-step verification is an increased level of security that helps protect you from fraud and identity theft. Even if someone gets hold of your password, they won’t be able to access your account without a second verification step.
It's a mandatory step for our customers following new identity verification rules by the Australian Communications and Media Authority (ACMA).
Make sure your contact details and mobile number are up to date in My Telstra. This ensures you receive verification codes when accessing your account.
How to update your details:
As a Telstra customer, you'll need a Telstra PIN to securely log into My Telstra.
How to set up your Telstra PIN:
This information is needed so we can run a credit check to confirm your ability to pay for the service you’re ordering. If you’re unable to complete two-step verification and we need to verify who you are, we may request your ID. This is to protect you, and us, against fraudulent activity.
Telstra collects your information for a variety of reasons associated with providing you a service in accordance with our privacy policy.
