If something feels unusual, such as a call you didn’t expect or a message that seems odd, pause and stay calm. Acting appropriately and promptly can help protect your information.
A scam involves calls, emails or SMS from people or organisations attempting to obtain your personal information or money through deception. Scams can take many forms, and it isn't always easy to know what's genuine.
This article brings together simple actions you can take straight away, signs to watch for and where to go for help.
You’ve received a call, text or an email that doesn't feel quite right. Take a moment to pause so you can respond with more clarity. If you notice any of the warning signs below, these simple steps can help protect your information and limit any impact.
Learn more about ways to protect against scams.
You may be dealing with a scam if you notice:
If you're unsure, you can also compare what you received against examples in our active scams list.
If you’ve run into any of these situations, here's what you can do straight away:
Hang up the call or close the message or email. Do not click on any links or share any information. This gives you a moment to gather your thoughts.
Update the passwords for your email, Telstra ID and banking logins. Choose strong passphrases and avoid reusing passwords across accounts.
The Notification Centre in My Telstra can help you confirm which messages are genuinely from us. Check account activity in My Telstra.
For assistance with your Telstra account and services, call us on 13 22 00.
If you gave any financial details, your bank can freeze your card or monitor your account. Contacting them early can make a difference.
IDCARE is the national identity and cyber support service in Australia. Contact IDCARE for free advice on what to do next if you shared personal or identity information.
Reporting a scam can help protect you and may help others avoid the same experience.
For assistance with your Telstra account and services, call us on 13 22 00.
You can report a scam to Telstra by:
You can report scams through the following services:
Learn more on Cyber Security and Safety
Once you’ve taken appropriate and timely steps to address an immediate issue, a few ongoing habits can help you stay safer online. Strengthening your sign‑in security, keeping your devices updated and making use of built‑in scam protection can all reduce your risk over time.
Safeguarding your accounts starts with how you sign in.
Simple device upkeep can help protect your information.
Your device, along with Telstra’s Scam Protect features, can help identify suspicious calls before they reach you.
You might see alerts such as:
These alerts give you information you can use to help decide whether to answer or let the call go to voicemail.
Building safe habits can help you feel more confident when something unexpected appears on your phone.
You can:
These small steps can help you feel more confident managing unexpected calls or messages and make it harder for scammers to reach you.
Feeling unsure after a suspicious call or message is normal. Staying calm and taking things one step at a time can make the situation easier to manage. Trust your judgement and reach out if something doesn't feel right by contacting your bank or mobile or internet service provider, speaking with someone you trust, or using official government support channels for advice.
You may be dealing with a scam if you notice signs such as an unexpected request for personal information, a one‑time password you didn't request or a message urging you to act fast. Learn what to do if you've received a scam email, phone call or SMS.
Disconnect from the call or close the message, change your passwords and check recent activity in My Telstra. If you shared banking or identity information, contact your bank or reach out to IDCARE for advice.
For immediate assistance with your Telstra account and services, call us on 13 22 00.
Scam Protect uses network‑level technology to help identify potential fraud. When a suspected scam call comes through, you may see alerts like potential fraud, suspicious calling pattern or unverified overseas call, which can help you decide whether to answer the call.
You can also use tools in the My Telstra app, such as Device Security Essentials, to add extra protection.
Join millions of Australians who trust Telstra to help keep them safe online. From scam alerts to mobile protection, we’re committed to helping you stay secure every time you connect.
Sign in to your Telstra ID effortlessly with passkey - a simpler, safer and more secure alternative to passwords.
Learn more about passkeys
