If something feels unusual and you think you may have been scammed, pause and take a breath. Acting promptly can help limit the impact on your accounts, money and personal information.
If something feels off or you think you may have been scammed, acting quickly can help limit the impact. This guide walks you through the immediate steps to protect your accounts, personal information and devices, and shows you where to get help and support.
For immediate assistance with your Telstra account and services, call 13 22 00.
A scam can happen through a call, text, email or online message. Scammers often try to create pressure so you act before you have time to think.
This page focuses on what to do after suspicious contact, especially if you have already shared information, clicked a link or transferred money.
Start with the steps below. You do not need to do everything at once. Work through them in order, and prioritise anything that involves money or identity documents.
Hang up the call or close the message or email. Do not click on any links or share any information. This gives you a moment to gather your thoughts.
Update the passwords for your email, Telstra ID and banking logins. Choose strong passphrases and avoid reusing passwords across accounts.
The Notification Centre in My Telstra can help you confirm which messages are genuinely from us.
Check account activity in My Telstra
For assistance with your Telstra account and services, call 13 22 00.
If you gave any financial details, your bank can freeze your card or monitor your account. Contacting them early can make a difference.
IDCARE is the national identity and cyber support service in Australia. Contact IDCARE for free advice on what to do next if you shared personal or identity information.
You may need more than one service, depending on what happened.
For immediate assistance with your Telstra account and services, call 13 22 00.
You can report a scam to Telstra by:
Learn more on Cyber Security and Safety
Once you have handled the urgent actions above, improving how you sign in can reduce the risk of repeat scams.
Options include:
Simple device upkeep can help protect your information.
Your device, along with Telstra’s Scam Protect features, can help identify suspicious calls before they reach you.
You might see alerts such as:
These alerts give you information you can use to help decide whether to answer or let the call go to voicemail.
If you have taken the immediate steps and you feel more in control, you can keep building your protection over time with simple, repeatable habits and stronger sign‑in security.
You may be dealing with a scam if you notice signs such as an unexpected request for personal information, a one‑time password you didn't request or a message urging you to act fast. Learn what to do if you've received a scam email, phone call or SMS.
Disconnect from the call or close the message, change your passwords and check recent activity in My Telstra. If you shared banking or identity information, contact your bank or reach out to IDCARE for advice.
For immediate assistance with your Telstra account and services, call us on 13 22 00.
Scam Protect uses network‑level technology to help identify potential fraud. When a suspected scam call comes through, you may see alerts like potential fraud, suspicious calling pattern or unverified overseas call, which can help you decide whether to answer the call.
You can also use tools in the My Telstra app, such as Device Security Essentials, to add extra protection.
Join millions of Australians who trust Telstra to help keep them safe online. From scam alerts to mobile protection, we’re committed to helping you stay secure every time you connect.
Sign in to your Telstra ID effortlessly with passkey - a simpler, safer and more secure alternative to passwords.
