Why passkey?
Sign in to your Telstra ID without a password. Passkeys are a simpler, safer, and more secure alternative to passwords.
Sign in effortlessly
No passwords to remember, no stress.
Help protect from phishing, fraud and data breaches.
How does passkey work?
A passkey uses your device’s biometrics to access your Telstra ID.
Sign in quickly and securely using your face, fingerprint or device lock, such as a PIN or swipe pattern.
Passkeys can be used on your phone, computer or tablet.
Setup takes just a few minutes. Once set up, your passkey will automatically sync across your devices using Apple iCloud or Google Password Manager.
Passkeys are securely encrypted on your device before syncing and must be decrypted on any new device before use.
How to setup passkey
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Sign into the My Telstra app
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Go to your profile
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Scroll to advanced security settings and select sign up for passkey
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Add your passkey
Manage your passkey
Yes. Passkeys created are automatically synced across your devices signed in to the same iCloud or Google account.
You can also create a passkey for any device you trust that is not synced to your iCloud or Google account.
To sign in on a different device, use the passkey saved on your phone. First, type in your username, select Use a different phone or tablet, then scan the QR code using your phone camera. If you trust the device, make a passkey for simpler sign-ins later. Or, you can use your username, password, and two-step verification to sign in.
No, each passkey is unique to one device and account. This means you can't use the same passkey for different accounts. This is one of the reasons passkeys are safer than passwords, because they are unique and bound specifically to one website and one account.
Yes. Turning your password off and using a passkey is recommended to keep your account secure.
To turn off your password in My Telstra:
- Go to Profile
- Scroll to Advanced security settings and select Set up or manage passkeys
- Turn password status to off.
Troubleshooting
If you lose your device, your account is still secure.
To delete your passkey in My Telstra:
- Go to Profile
- Scroll to Advanced security settings
- Follow the prompts to delete your passkey.
If you lose your device, make sure you set your device to lost mode or do a remote wipe to keep your personal information safe.
If you've lost access to your passkey, you can recover your account.
To recover your account in My Telstra:
- Go to Profile
- Scroll to Advanced security settings and select Recover account
- Follow the prompts to recover your account.
Yes, if you think someone may have your passkey, you should change it immediately.
To delete your passkey in My Telstra:
- Go to Profile
- Scroll to Advanced security settings
- Follow the prompts to delete your passkey.
Yes, your device's PIN or password will still work.
When you sign-in to your iCloud or Google account on your new device, the passkey comes with it. You should sign out and remove the passkey from your old device's passkey management screens. Think about erasing all data from the old device, following the how-to erase data instructions in your device manufacturer's help and support pages.